PULSE SYSTEM
Thandisizwe Mvuzo Jordan
National Key Accounts Services Coordinator
Midrand
Summary
Knowledgeable in Technical Services Coordinating with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing Technical Service Requests , Technical Projects and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
11
11
years of professional experience
2
2
Languages
Work History
National Key Accounts Services Coordinator
Fidelity-ADT Security
12.2021 - Current
- Hold project progress meetings
- Billing of jobs done on SAP
- Do site visits for improved security solutions
- Creating Maintenance Schedules for the business customers
- Getting stock from the warehouse and couriering of stock to various SA provinces
- Being on standby for emergency calls
- Maintain the project administration
- Doing weekly and monthly reports for cost saving and margin trends
- Doing technician’s vehicle checks, checking health and safety files, and tool inspections
- Doing quotes for any additional or new projects
- Replacing of Cameras, NVRs, Switches, alarms, boom gates, turnstiles, and hard drives
- Doing weekly, monthly, and quarterly maintenances
- Booking of daily service calls
- Maintaining of customer relations from phone calls, face to face and emails
- Weekly Teams, physical meetings with clients and internal staff
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Signal Management (Signal Analyst Coordinator)
Fidelity-ADT Security
11.2019 - 12.2021
- Analysis of data to implement updates on the commercial operations processes
- Review the signal management processes and improve for a better service delivery
- Analysis of data to provide forecasting on the profitability of the team
- Ensuring the team can identify clients that require technical assistance
- Reporting on a weekly and monthly basis to see trends of overactive clients
- Ensuring that the APN and Responses of clients are down
- Responsible for maintaining the daily revenue from the technicians
IT: Systems Support NQF 5 Intern
Gijima
02.2018 - 02.2019
- Module 1: Personal Development
- Work as a project team member
- Conduct a technical practitioners meeting
- Demonstrate an awareness of ethics and professionalism for the IT industry in South Africa
- Demonstrate an understanding of estimating a unit of work and the implications of late delivery
- Use Computer technology to research a computer topic
- Writing business reports in Retail/Wholesale practices
- Module 2: Assemble and Installation of Server Computer and peripherals (Hardware)
- Assemble a server computer and peripherals from modules
- Install a server computer and peripherals
- Module 3: Assemble and Installation of Server Computer and Peripherals (Software)
- Install and configure a multi-user networked operating system
- Install and commission multi-user application software for a server computer
- Administer a local area computer network
- Module 4: Network Fundamentals
- Demonstrate an understanding of local area computer networks, by installing a networked workstation
- Demonstrate an understanding of Wide Area Computer Networks (WAN's) comparing them with Local Area Networks (LAN's)
- Demonstrate an understanding of different computer network architectures and standards
- Install and commission a local area computer network
- Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
- Demonstrate an understanding of the concepts of Multi-User computer Operating Systems
- Module 5: Enterprise Development (Design a LAN for a Departmental Office)
- Explain the principles of business and the role of the IT
- Describe enterprise systems management and it’s role in IT Systems Support
- Demonstrate appropriate customer care in the context of IT
- Support, according to a Service Level Agreement (SLA)
- Design a local area computer network for a departmental office environment
- Module 6: Security Fundamentals
- Operate an Enterprise Server Computer System
- Maintain and repair a server computer to module
- Monitor and maintain a multi-user networked operating system
- Apply the Principles of resolving problems for single-user and multiuser computer operating systems
- Test networked IT systems against given specifications
Signal Management (Signal Analyst Coordinator)
Fidelity-ADT
11.2016 - 02.2018
- Analysis of data to implement updates on the commercial operations processes
- Review the signal management processes and improve for a better service delivery
- Analysis of data to provide forecasting on the profitability of the team
- Ensuring the team can identify clients that require technical assistance
- Reporting on a weekly and monthly basis to see trends of overactive clients
Customer Contact Centre (Customer Relations Coordinator)
ADT Security
06.2015 - 11.2016
- Receiving incoming calls, escalating different types of complaints
- Solving queries
- Capturing data/Administrative duties
- Maintaining service level
- Communicating with clients via emails
- Scheduling technical appointments and sales appointments for new or moving clients
Education
End User Computing Level 3 -
Tsosoloso Ya Afrika Secondary School
11-2012
Systems Support - IT NQF Level 5
Gijima Training Institute
02-2019
Higher Certificate - Information Technology in Support Service
Rosebank College
11-2016
Grade 12 - undefined
Tsosoloso Ya Afrika Secondary School
01-2012
Skills
Excellent customer service driven
Highly Strategic
Technically inclined
Good knowledge with security solutions
SAP & MS office (Advanced in MS Excel, Word, Powerpoint)
Good analytical Skills & Data entry
Staff supervision
Excellent operational, service & financial planning
Project management & Project coordination
Problem-solving
Schedule management
Adaptability and flexibility
Multitasking and organization
Team collaboration
Time management
Decision-making
Task prioritization
Attention to detail
Software
SAP
LISTENER
Timeline
National Key Accounts Services Coordinator
Fidelity-ADT Security
12.2021 - Current
Signal Management (Signal Analyst Coordinator)
Fidelity-ADT Security
11.2019 - 12.2021
IT: Systems Support NQF 5 Intern
Gijima
02.2018 - 02.2019
Signal Management (Signal Analyst Coordinator)
Fidelity-ADT
11.2016 - 02.2018
Customer Contact Centre (Customer Relations Coordinator)
ADT Security
06.2015 - 11.2016
Systems Support - IT NQF Level 5
Gijima Training Institute
Higher Certificate - Information Technology in Support Service
Rosebank College
Grade 12 - undefined
Tsosoloso Ya Afrika Secondary School
End User Computing Level 3 -
Tsosoloso Ya Afrika Secondary School
Personal Details
- Surname: Jordan
- Names: Thandisizwe Mvuzo
- D.O.B: 1995-02-23
- ID No: 9502235641087
- Criminal Record: None
- Marital Status: Single
- Driver’s License: Yes
- Health: Good
- Citizenship: SA Citizen
- Physical Address: 2694 Kaalfontein EXT 5, Hatchet Fish Street, Midrand, 1685
- Contact Details: 07888 194 88/067 060 2516
- E-mail: jordanthandisizwe@gmail.com
PLAYING GAMES ONLINE, GYMING
During my spare time I like playing my XBOX games online and with friends
I also enjoy going to the gym after work and on Weekends