Summary
Overview
Work History
Education
Skills
Timeline
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Thandile  Dyantyi

Thandile Dyantyi

Collections Coach
Mthatha

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Consultant

Old Mutual Finance
Mthatha
06.2021 - 01.2023
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Audited documentation to identify errors and documented findings for review and action.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.

Collection Coach Analyst

Old Mutual Finance
Mthatha
08.2011 - 01.2023

Education

Grade 12 - Accounting

Ikamvalethu High
Cape Town
01.2006 - 12.2006

Skills

Complaint resolution

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Timeline

Customer Service Consultant

Old Mutual Finance
06.2021 - 01.2023

Collection Coach Analyst

Old Mutual Finance
08.2011 - 01.2023

Grade 12 - Accounting

Ikamvalethu High
01.2006 - 12.2006
Thandile Dyantyi Collections Coach