Summary
Overview
Work History
Education
Skills
Timeline
Generic
Thandekile  Dube

Thandekile Dube

Waitress
Olifantsfontein

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

8
8
years of professional experience

Work History

Salesperson

HM Autos
Boysons
01.2020 - Current
  • Generated advertising brochure for vendor use.
  • Trained and mentored new sales representatives.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales and customer satisfaction through personalized servicing.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.

Attendent

The Fun Company
Rosebank
03.2021 - 04.2024
  • Supported the development of marketing materials promoting services offered at the establishment, contributing to increased visibility in the marketplace.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Collaborated with management team, promoting efficient and effective coatroom operation.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Supported store operations by maintaining clean and organized store atmosphere.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Collected payments and issued locker room passes.
  • Responded to all customer inquiries thoroughly and professionally.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Provided recommendations and advice for customers to explore and try different products.
  • Self-motivated, with a strong sense of personal responsibility.

Waitress Trainer

Panarottis
Fourways
05.2016 - 12.2019
  • Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
  • Developed and implemented successful onboarding program.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.

Education

Matric - Humanities

Thuto-Ke-Maatla Comprehensive School
Tembisa
12.2015

Skills

Customer Engagement

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Timeline

Attendent

The Fun Company
03.2021 - 04.2024

Salesperson

HM Autos
01.2020 - Current

Waitress Trainer

Panarottis
05.2016 - 12.2019

Matric - Humanities

Thuto-Ke-Maatla Comprehensive School
Thandekile Dube Waitress