Thandi Nkosi
Receptionist & Office Assistant
Soweto,GP
Summary
Dynamic and detailed- oriented professional with extensive experience in customer service, excellent in administrative support, customer relations and project co-ordination. Proven ability to enhance office efficiency and streamline processes, while maintaining confidentiality. Skilled in data entry and time management, contributing to improved team productivity and customer satisfaction.
Dedicated to offering exceptional assistance to team members and clients. Skilled at organizing and coordinating events and facilitating effective communication. Positive and upbeat with strong relationship building abilities.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
7
7
Certificates
Work History
Receptionist & Office Assistant
Metrofile Management Services
Illovo, Sandton, South Africa
08.2015 - Current
- I assist with completing tender documents, compiling the clocking report on Excel, handling client complains and operating the switchboard.
- Greeting incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Confirm appointments, communicate with clients, and update client records.
- Assist with basic IT functions.
- Organize and coordinate cooperate events and functions.
- Process Purchase Orders and liaison with the procurement department.
- Handle cash transactions and maintain sales and payments records accurately.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Manage multiple tasks and met time-sensitive deadlines.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintaine confidentiality of information regarding clients and company.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provide administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Inform and support business leaders through consistent communication and administrative support duties.
Front Desk Receptionist
The Soweto Hotel on Freedom Square
Soweto, South Africa
10.2014 - 07.2015
- Making reservations, banking, Running night Audit, checking in and out guests, processing quotations, handling complaints and operating the switchboard.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Education
BBA - Bachelor Degree in Business Administration
Regent Business School
Distance Learning 06.2002 - 12.2025
Catering and Hotel Management
Dam Business College
01.2003 - 12.2003
a certificate in Business Administration, Business management, Facilitation, Certified SHE Representative, Time management, Microsoft PowerPoint, Excel, Access beginners, Access Intermediate, Windows , Outlook, Word, Essential - undefined
Skills
Administrative support
Excellent Communication and written skills
ComputerCompiling and competing tender documentsCreating a news letterProblem solvingCustomer/Client relations
Documentation and reporting
Staff management
Basic accounting
Document management
Service-oriented mindset
Self motivation
Organizational skills
Attention to detail
Multitasking Abilities
Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefitsCertification
Facilitaion
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Receptionist & Office Assistant
Metrofile Management Services
08.2015 - Current
Front Desk Receptionist
The Soweto Hotel on Freedom Square
10.2014 - 07.2015
Catering and Hotel Management
Dam Business College
01.2003 - 12.2003
BBA - Bachelor Degree in Business Administration
Regent Business School
06.2002 - 12.2025