Working with people
Thandekile Sangweni
Final Year Student
Phoenix
Summary
Administration
Administration professional with proven ability to streamline operations and support executive teams. Adept at managing schedules, coordinating events, and optimizing office systems to enhance productivity. Strong emphasis on team collaboration and flexibility, ensuring seamless adaptation to changing needs. Skilled in communication, organization, and problem-solving, consistently driving results and fostering positive work environment.
Overview
25
25
years of professional experience
26
26
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Underwriting Administration Specialist
Old Mutual
08.2004 - 08.2019
- Company Overview: Underwriting Administration Specialist
- Letter writing.
- Compiling of stats on Excel spreadsheets.
- Keeping records of feedback received.
- Routing emails to underwriter for difficult cases.
- Compiling data into secure file to be sent to risk partners.
- Coding of medicals.
- Routing of emails to the underwriters so that cases can be resolved.
- Training and mentoring new staff in the department.
- Underwriting Administration Specialist
Claims Project Specialist
Old Mutual
08.2013 - 11.2013
- Company Overview: Seconded on an unclaimed claims project
- Searching for claimants on all available data bases.
- Updating of data base with claimants feedback once allocated.
- Entering of claimant personal information on Excel spreadsheets.
- Sending of allocated claimant information to the processing department for claim to be paid.
- Seconded on an unclaimed claims project
Client Relationship Secretary
Old Mutual
01.2003 - 08.2004
- Company Overview: Client relationship secretary (Medical division)
- Typing of declined and loaded client letters to doctors and clients regarding medical reasons on application for insurance cover.
- Checking that underwriters provided valid medical reasons.
- Liaison with clients, doctors, brokers and consultants.
- Client relationship secretary (Medical division)
Fund Administrator
Old Mutual
10.2001 - 01.2003
- Company Overview: Fund administrator (Orion Employee Benefits Department)
- The administration of funds for small medium enterprises allocated.
- Processing of payments for retirements, withdrawals, disability and death claims.
- Doing manual calculations of claims when required.
- Capturing of data.
- Client and broker liaison.
- Application of tax on behalf of the members of the fund, and reconciliation of monthly payments made.
- Fund administrator (Orion Employee Benefits Department)
Reassurance Clerk
Old Mutual
08.1994 - 10.2001
- Company Overview: Reassurance Clerk (Medical Division)
- Administration for reassurance companies regarding the following:
- Coding and capturing of new business
- Paying renewal premiums, do all policy changes and processing of claims.
- Answering of phone and letter queries received.
- Reconcile monthly accounts on excel spreadsheet.
- Reassurance Clerk (Medical Division)
Education
Bachelor of Arts Degree - Sociology, Language and Communication
01.2021 - 01.2025
Skills Training for Employment Centre Certificate - Microsoft dos, Word perfect, Typing, Bookkeeping, Business English Skills
Skills Training Centre
01.1994 - 07.1994
Investment in excellence - Microsoft Excel 5.0, Client care and letter care, Service plus, Microsoft word 97, EB Business school, Peer educator program and Basic Underwriting
Old Mutual Training Centre
01.1997 - 01.2018
Grade 12 - English, Afrikaans, German, Home Economics, Business Economics, Biology
Kensington Senior secondary school
01.1992 - 12.1992
Skills
Office management
General Interests
- Listening to music
- Reading
- Watching movies
Cell Phone Number
0616992825
Personal Information
- Ethnicity: African
- Gender: Female
- Nationality: South African
Additional Information
I am multilingual. I was a peer educator at my employment and have attended a workshop on peer education.
Certification
Matriculation
Interests
Reading, Listening to music and watching movies
I am currently a Third year student in the faculty of arts, Majoring in Sociology and Language and communication. I would prefer employment in these fields. I speak, read, write English, Afrikaans and isiXhosa
Timeline
Bachelor of Arts Degree - Sociology, Language and Communication
01.2021 - 01.2025
Claims Project Specialist
Old Mutual
08.2013 - 11.2013
Underwriting Administration Specialist
Old Mutual
08.2004 - 08.2019
Client Relationship Secretary
Old Mutual
01.2003 - 08.2004
Fund Administrator
Old Mutual
10.2001 - 01.2003
Investment in excellence - Microsoft Excel 5.0, Client care and letter care, Service plus, Microsoft word 97, EB Business school, Peer educator program and Basic Underwriting
Old Mutual Training Centre
01.1997 - 01.2018
Reassurance Clerk
Old Mutual
08.1994 - 10.2001
Skills Training for Employment Centre Certificate - Microsoft dos, Word perfect, Typing, Bookkeeping, Business English Skills
Skills Training Centre
01.1994 - 07.1994
Grade 12 - English, Afrikaans, German, Home Economics, Business Economics, Biology
Kensington Senior secondary school
01.1992 - 12.1992
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