Thandekile Mdletshe

• Supported IT department in handling technology rollout and maintenance.
• Provided technical support, resolving IT issues to maximize productivity for team members.
• Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
• Provided basic end-user troubleshooting and desktop support.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Confirming user detail and asset detail on database
• Render first line support, log calls with SITA

Monitor for calls logged via Self Service to prevent delays in call forwarding to SITA

Assist with user administration for all new and existing users onto the departmental Active Directory

• Worked as a front-end developer on artist and collaborations project
• Collaborated with team members to design, develop, and launch a user-friendly software product.
• Worked with developers to identify and remove software bugs.
• Wrote clear, clean code for various projects.
• Showcased excellent time management skills while juggling multiple tasks simultaneously under tight deadlines.
• Maintained strong knowledge of evolving technology trends.
• Analyzed source code to identify functionality issues.