To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable candidate successful at maintaining multiple priorities with positive attitude. Team-oriented self starter bring 3years in training, staff development, management, exceptional communication and organization skills.
Hi, I’m
Thandeka Constance Nkosi
Training Manager
Johannesburg
Summary
Overview
12
years of professional experience
18
years of post-secondary education
Work History
Olico Call PTY LtdJohannesburg
Training Manager
01.2021 - Current
Job overview
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Provide adequate reports and analysis of company wide training and learning initiatives, so as to ascertain company wide compliance and adherence to minimum standards (best practise).
- Ensure staff are adequately trained and equipped to perform their duties optimally
- Assist business with learning and developing initiatives that improves bottom line.
- Keep up to date records for all existing and ad hoc training, coaching and learning initiatives conducted throughout the business.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Assisted in development of employee assessments to measure training value.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Delivered new employee onboarding and training sessions in the classroom.
CheckersJohannesburg
Manager Trainee
03.2017 - 01.2021
Job overview
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Trained new employees on proper protocols and customer service standards.
- Analyzed customer feedback to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sophiatown SAPSJohannesburg
Youth Desk Volunteer
09.2013 - 02.2017
Job overview
- Assisted with special events and programs.
- Youth safety drive - patrolling and visits to schools and old age homes
- Establishing and conducting programmes, awareness campaignsand various projects in the community to combat crime
- Victim empowerment
- Domestic violence incidents
SAVF Claremont OrganizationJohannesburg
Social Auxilary Worker Intern
04.2015 - 03.2016
Job overview
- Compiling reports and arranging appointments for clients
- Home visits under the guidance of a social worker and observing social worker's sessions with clients.
- Conducting group sessions and various programmes.
- Organizing events and fun activities.
- Community charity drive and initiatives.
Perdm SAJohannesburg
Assistant Mananger
08.2011 - 01.2013
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Creating team competition and coaching, building strong relationships with clients.
Education
Oval International Computer CampusJohannesburg
Bachelor from Marketing
01.2011 - Current
University Overview
Incomplete
University of South AfricaJohannesburg
Bachelor of Arts from Political Science And Government
01.2018 - Current
University Overview
Skills
Creativity, Leadership, Communication and Time management
Timeline
Training Manager
Olico Call PTY Ltd
01.2021 - Current
University of South Africa
Bachelor of Arts from Political Science And Government
01.2018 - Current
Manager Trainee
Checkers
03.2017 - 01.2021
Social Auxilary Worker Intern
SAVF Claremont Organization
04.2015 - 03.2016
Youth Desk Volunteer
Sophiatown SAPS
09.2013 - 02.2017
Assistant Mananger
Perdm SA
08.2011 - 01.2013
Oval International Computer Campus
Bachelor from Marketing
01.2011 - Current
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