Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Thandeka Zwane

Store Manager
Durban
Thandeka Zwane

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
years of professional experience
4
years of post-secondary education

Work History

Lightco
Durban Springfield

Store Manager
02.2018 - Current

Job overview

  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained new employees on proper protocols and customer service standards.

Kingsley Heath
Durban Gateway

Assistant Manager
11.2017 - 02.2018

Job overview

  • Reviewed sales and gross profit report to assess company efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Edcon Jet
Durban Gateway

Department Manager
11.2015 - 11.2017

Job overview

  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

EDCON JERTMART
portshepstone

Visual Merchandiser
01.2014 - 11.2015

Job overview

  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.

Education

Seasons Academy Private School
Durban South Africa

High School Diploma
01.2006 - 12.2006

University Overview

Durban Commerce Computer Collage
Durban South Africa

Diploma from Information Technology Specialist
01.2007 - 12.2008

University Overview

IQ Academy
Durban South Africa

Certificate from Secretarial Studies And Office Administration
05.2018 - 05.2019

University Overview

Skills

Relationship building and management

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Availability
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Timeline

IQ Academy
Certificate from Secretarial Studies And Office Administration
05.2018 - 05.2019
Store Manager
Lightco
02.2018 - Current
Assistant Manager
Kingsley Heath
11.2017 - 02.2018
Department Manager
Edcon Jet
11.2015 - 11.2017
Visual Merchandiser
EDCON JERTMART
01.2014 - 11.2015
Durban Commerce Computer Collage
Diploma from Information Technology Specialist
01.2007 - 12.2008
Seasons Academy Private School
High School Diploma
01.2006 - 12.2006

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Thandeka ZwaneStore Manager