Thandeka Zulu
AML & Risk Analyst
Roodepoort
Summary
Knowledgeable Risk & Compliance analyst, seeking to secure a stimulating, growth focused role, where my experience, skills and training in compliance, risk management, communications & customer experience , within the telecommunications industry and Fintech environment, can be fully utilized. Driven by ambition and a willingness to learn, with the ability to navigate complex settings, and a passion for driving organizational excellence.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Anti-Money Laundering & Risk Analyst-Mobile Fintech
MTN SA
5 2019 - Current
- Daily monitoring and reporting on AML detection analysis i,e identifying PEPs,PIPs & Sanctioned individuals
- Daily transactions monitoring and investigating alerts for potential money laundering risks via SAS and Athena
- Providing oversight on customer onboarding and transactions monitoring
- Reviewing and investigating of Suspicious Transaction Reports to be submitted to the FIC
- Prepare and present regular reports to management, external stakeholders and regulatory authorities i.e. SARB on compliance and risk management activities, findings, and remediation efforts.
- Attending to Mobile Money AML & adhoc Fraud related queries, end to end
- Ensuring adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Collaborate with management on compliance-related matters, providing guidance and recommendations to support strategic decision-making
- Collaborate with internal teams to establish robust controls for mitigating operational risks across various business lines.
- Supported implementation of MTN group risk management strategy for Mobile Financial Services, ensuring alignment with regulatory requirements and industry best practices
- Development and implementation of comprehensive compliance programs, policies, and procedures to mitigate risks and safeguard organizational integrity
- Supported efforts to enhance anti-money laundering (AML) and counter-financing of terrorism (CFT) measures, including the implementation of robust fraud detection and prevention strategies
- Learned and adapted quickly to new technology and software applications and policies.
Specialist, Rapid Response Unit
MTN SA
12.2018 - 04.2019
- Analyzed and reported on escalated issues, contributing to efficient customer care and resolution
- Managed complaints and engaged with regulatory bodies, ensuring compliance with industry standards
- Provided insights to drive process improvements and enhance customer experience
- Engaging with ICASA, ombudsman and other regulatory boards
- Provide insights and support to management and business to help resolve root cause.
Communication Specialist, (CEX)
MTN SA
03.2018 - 11.2018
- Led internal communications initiatives, including the development and implementation of communication strategies to enhance employee engagement and alignment with organizational goals
- Collaborated with key stakeholders to drive the adoption of digital communication platforms and tools, resulting in improved efficiency and effectiveness of communication efforts
- Managed crisis communication processes and protocols, ensuring timely and accurate dissemination of information during critical incidents.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
- Gained strong leadership skills by managing projects from start to finish.
Specialist, Rapid Response Unit
MTN SA
10.2016 - 02.2018
- Analyzed and reported on escalated issues, contributing to efficient customer care and resolution
- Managed complaints and engaged with regulatory bodies, ensuring compliance with industry standards
- Provided insights to drive process improvements and enhance customer experience
- Engaging with ICASA, ombudsman and other regulatory boards.
Assistant, Media Relations and Content (Corporate Affairs)
MTN GROUP
05.2016 - 09.2016
- Assisted in coordination of corporate events and sponsorships, including MTN Zakhele Futhi Roadshows and Highway Africa Cocktail Event, to enhance brand visibility and reputation
- Provided support for media relations activities, including coordinating media interviews and press briefings, and compiling content for internal and external communications channels
- Conducted internal communications research and contributed to the development of communication materials for various corporate initiatives.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Specialist; Social Media and Continuous Improvement Process
MTN SA
09.2013 - 09.2016
- Managing social media and executive complaints, including those from governmental bodies like ICASA
- Representing the MTN brand online
- Ensuring compliance with complaints management processes
- Collaborating with senior management up to the CEO level
- Handling public relations responsibilities
- Writing and distributing reports on complaints, with Root cause analyses
Quality Assurer, ISP
MTN Business
09.2011 - 08.2013
- Implemented quality assurance processes and procedures within the ISP support department, resulting in improved service quality and customer satisfaction
- Evaluated outbound and inbound calls to identify areas for improvement and provided training and development for customer service agents
- Generated reports on call quality and performance metrics and identified trends and areas for further investigation and improvement.
Education
Postgraduate Diploma in Business Administration -
WITS BUSINESS SCHOOL
2024
BA Communication Science Degree -
UNIVERSITY OF SOUTH AFRICA
2020
Matric - undefined
FOURWAYS HIGH SCHOOL
01.2000 - 04.2004
Skills
Risk Management
AML/CFT
Fraud Detection & Prevention
Stakeholder Engagement
Relationship Management
Team Collaboration
Report Writing
Excellent Communication
Project Management
Customer Service Excellence
Social Media Strategy
Problem Solving
Time Management
Presentation Skills
Self Motivation
Analytical Skills
Affiliations
- ACAMS (Association of Certified Anti-Money Laundering Specialists)
- CISA (Compliance Institute SA)
Courses & Training Completed
- SAS Compliance Solutions: Overview
- AML courses-Risk Management and CFT related (ACAMS).
- Professional Scrum Master
- Digital marketing
- Skill Soft- What is Emotional Intelligence
- Maurice Kerrigan- Business Writing Programs 2
- MTN Business-Cloud computing & Unified Communications
- Marketing Essentials: Introduction to Marketing
- Marketing Essentials: Marketing and Ethics
- POPI
- Crucial Conversations
References
Available upon request
Membership
ACAMS (Association of Certified Anti-Money Laundering Specialists)
CISA (Compliance Institute SA)
Timeline
Specialist, Rapid Response Unit
MTN SA
12.2018 - 04.2019
Communication Specialist, (CEX)
MTN SA
03.2018 - 11.2018
Specialist, Rapid Response Unit
MTN SA
10.2016 - 02.2018
Assistant, Media Relations and Content (Corporate Affairs)
MTN GROUP
05.2016 - 09.2016
Specialist; Social Media and Continuous Improvement Process
MTN SA
09.2013 - 09.2016
Quality Assurer, ISP
MTN Business
09.2011 - 08.2013
Matric - undefined
FOURWAYS HIGH SCHOOL
01.2000 - 04.2004
Anti-Money Laundering & Risk Analyst-Mobile Fintech
MTN SA
5 2019 - Current
Postgraduate Diploma in Business Administration -
WITS BUSINESS SCHOOL
BA Communication Science Degree -
UNIVERSITY OF SOUTH AFRICA