Summary
Overview
Work History
Education
Skills
Affiliations
Courses & Training Completed
References
Membership
Timeline
Generic

Thandeka Zulu

AML & Risk Analyst
Roodepoort

Summary

Knowledgeable Risk & Compliance analyst, seeking to secure a stimulating, growth focused role, where my experience, skills and training in compliance, risk management, communications & customer experience , within the telecommunications industry and Fintech environment, can be fully utilized. Driven by ambition and a willingness to learn, with the ability to navigate complex settings, and a passion for driving organizational excellence.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Anti-Money Laundering & Risk Analyst-Mobile Fintech

MTN SA
5 2019 - Current
  • Daily monitoring and reporting on AML detection analysis i,e identifying PEPs,PIPs & Sanctioned individuals
  • Daily transactions monitoring and investigating alerts for potential money laundering risks via SAS and Athena
  • Providing oversight on customer onboarding and transactions monitoring
  • Reviewing and investigating of Suspicious Transaction Reports to be submitted to the FIC
  • Prepare and present regular reports to management, external stakeholders and regulatory authorities i.e. SARB on compliance and risk management activities, findings, and remediation efforts.
  • Attending to Mobile Money AML & adhoc Fraud related queries, end to end
  • Ensuring adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
  • Collaborate with management on compliance-related matters, providing guidance and recommendations to support strategic decision-making
  • Collaborate with internal teams to establish robust controls for mitigating operational risks across various business lines.
  • Supported implementation of MTN group risk management strategy for Mobile Financial Services, ensuring alignment with regulatory requirements and industry best practices
  • Development and implementation of comprehensive compliance programs, policies, and procedures to mitigate risks and safeguard organizational integrity
  • Supported efforts to enhance anti-money laundering (AML) and counter-financing of terrorism (CFT) measures, including the implementation of robust fraud detection and prevention strategies
  • Learned and adapted quickly to new technology and software applications and policies.

Specialist, Rapid Response Unit

MTN SA
12.2018 - 04.2019
  • Analyzed and reported on escalated issues, contributing to efficient customer care and resolution
  • Managed complaints and engaged with regulatory bodies, ensuring compliance with industry standards
  • Provided insights to drive process improvements and enhance customer experience
  • Engaging with ICASA, ombudsman and other regulatory boards
  • Provide insights and support to management and business to help resolve root cause.

Communication Specialist, (CEX)

MTN SA
03.2018 - 11.2018
  • Led internal communications initiatives, including the development and implementation of communication strategies to enhance employee engagement and alignment with organizational goals
  • Collaborated with key stakeholders to drive the adoption of digital communication platforms and tools, resulting in improved efficiency and effectiveness of communication efforts
  • Managed crisis communication processes and protocols, ensuring timely and accurate dissemination of information during critical incidents.
  • Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
  • Liaised between departments during project-based collaborations ensuring timely delivery of high-quality outputs.
  • Gained strong leadership skills by managing projects from start to finish.

Specialist, Rapid Response Unit

MTN SA
10.2016 - 02.2018
  • Analyzed and reported on escalated issues, contributing to efficient customer care and resolution
  • Managed complaints and engaged with regulatory bodies, ensuring compliance with industry standards
  • Provided insights to drive process improvements and enhance customer experience
  • Engaging with ICASA, ombudsman and other regulatory boards.

Assistant, Media Relations and Content (Corporate Affairs)

MTN GROUP
05.2016 - 09.2016
  • Assisted in coordination of corporate events and sponsorships, including MTN Zakhele Futhi Roadshows and Highway Africa Cocktail Event, to enhance brand visibility and reputation
  • Provided support for media relations activities, including coordinating media interviews and press briefings, and compiling content for internal and external communications channels
  • Conducted internal communications research and contributed to the development of communication materials for various corporate initiatives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.

Specialist; Social Media and Continuous Improvement Process

MTN SA
09.2013 - 09.2016
  • Managing social media and executive complaints, including those from governmental bodies like ICASA
  • Representing the MTN brand online
  • Ensuring compliance with complaints management processes
  • Collaborating with senior management up to the CEO level
  • Handling public relations responsibilities
  • Writing and distributing reports on complaints, with Root cause analyses

Quality Assurer, ISP

MTN Business
09.2011 - 08.2013
  • Implemented quality assurance processes and procedures within the ISP support department, resulting in improved service quality and customer satisfaction
  • Evaluated outbound and inbound calls to identify areas for improvement and provided training and development for customer service agents
  • Generated reports on call quality and performance metrics and identified trends and areas for further investigation and improvement.

Education

Postgraduate Diploma in Business Administration -

WITS BUSINESS SCHOOL
2024

BA Communication Science Degree -

UNIVERSITY OF SOUTH AFRICA
2020

Matric - undefined

FOURWAYS HIGH SCHOOL
01.2000 - 04.2004

Skills

undefined

Affiliations

  • ACAMS (Association of Certified Anti-Money Laundering Specialists)
  • CISA (Compliance Institute SA)

Courses & Training Completed

  • SAS Compliance Solutions: Overview
  • AML courses-Risk Management and CFT related (ACAMS).
  • Professional Scrum Master
  • Digital marketing
  • Skill Soft- What is Emotional Intelligence
  • Maurice Kerrigan- Business Writing Programs 2
  • MTN Business-Cloud computing & Unified Communications
  • Marketing Essentials: Introduction to Marketing
  • Marketing Essentials: Marketing and Ethics
  • POPI
  • Crucial Conversations

References

Available upon request

Membership

ACAMS (Association of Certified Anti-Money Laundering Specialists)  

CISA (Compliance Institute SA)

Timeline

Specialist, Rapid Response Unit

MTN SA
12.2018 - 04.2019

Communication Specialist, (CEX)

MTN SA
03.2018 - 11.2018

Specialist, Rapid Response Unit

MTN SA
10.2016 - 02.2018

Assistant, Media Relations and Content (Corporate Affairs)

MTN GROUP
05.2016 - 09.2016

Specialist; Social Media and Continuous Improvement Process

MTN SA
09.2013 - 09.2016

Quality Assurer, ISP

MTN Business
09.2011 - 08.2013

Matric - undefined

FOURWAYS HIGH SCHOOL
01.2000 - 04.2004

Anti-Money Laundering & Risk Analyst-Mobile Fintech

MTN SA
5 2019 - Current

Postgraduate Diploma in Business Administration -

WITS BUSINESS SCHOOL

BA Communication Science Degree -

UNIVERSITY OF SOUTH AFRICA

Similar Profiles

CREATE PROFILE
Thandeka ZuluAML & Risk Analyst