Summary
Overview
Work History
Education
Skills
Objectives
Timeline
Generic

WENDY MAKHANYA

Shift Supervisor
Pinetown

Summary

Experienced and motivated team leader with over 16 years in frontline service, including kitchen, waitressing, and housekeeping roles, and one year of supervisory experience in a fast-paced food service environment at KFC. Proven track record in staff training, daily operations, and delivering excellent customer service under pressure. Hands-on experience in maintaining high cleanliness standards from work at Coastlands Hotel, combined with strong leadership and team coordination skills. Eager to apply my operational knowledge, problem-solving abilities, and customer-focused mindset to drive performance and customer satisfaction in a dynamic retail management role.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

KFC South Africa
04.2017 - 05.2025
  • Became a Skill Trainer (showing new recruits ropes, safety procedures, rules, work ethic, etc.

Housekeeping Cleaner

Coastlands Hotels
Durban
06.2015 - 01.2017

Main Duties:

  • Cleaned guest rooms, bathrooms, and public areas to high standards every day.
  • Changed bed linens, towels, and restocked room supplies like soap and toilet paper.
  • Vacuumed, dusted, mopped floors, and kept all areas neat and tidy (about 30 rooms per shift.
  • Reported any broken items or maintenance problems to the right team quickly.
  • Followed all health and safety rules, including proper cleaning and sanitizing.
  • Worked fast and efficiently, even during busy times or full hotel bookings.
  • Helped with laundry – washing, folding, and delivering clean linens and uniforms.
  • Supported new team members by showing them how to do tasks properly.

Achievements:

  • Received positive feedback from guests and supervisors for cleanliness and good service.
  • Helped the hotel keep a strong cleanliness rating during inspections.
  • Trusted to work weekends, holidays, and night shifts when needed.
  • Recognized for being reliable, hardworking, and always on time.

Back Of House, Middle Of House, Cashier

KFC South Africa
08.2009 - 12.2014
  • Employee of the Month x5

Education

Grade 12 -

Margot Fonteyn Secondary School
11.2008

Skills

  • Team Leadership

  • Staff Training & Development

  • Shift Scheduling & Workforce Planning

  • Performance Management

  • Conflict Resolution

  • Inventory Management

  • Cash Handling & Reconciliation

  • Health & Safety Compliance

  • Opening & Closing Procedures

  • Attention to Detail

  • Time Management

Objectives

  • Dedicated customer service professional with over 16 years of experience in the fast-paced food service industry, including a year as a Shift Supervisor. Eager to apply strong leadership, problem-solving, and team management skills to a dynamic retail environment where customer satisfaction and efficiency are key.
  • Experienced and motivated team leader with a 16-year background in frontline service and one year of supervisory experience. Seeking to leverage operational knowledge, staff training expertise, and customer-focused strategies to drive sales and team performance in a retail management role.

Timeline

Shift Supervisor

KFC South Africa
04.2017 - 05.2025

Housekeeping Cleaner

Coastlands Hotels
06.2015 - 01.2017

Back Of House, Middle Of House, Cashier

KFC South Africa
08.2009 - 12.2014

Grade 12 -

Margot Fonteyn Secondary School

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WENDY MAKHANYAShift Supervisor