THANDEKA VALENTINE KHUMALO
Bookkeeper
Johannesburg
Summary
A highly motivated and goal-orientated professional with a string background in administrative tasks, customer service, logistics, and operations. With experience in bookkeeping, logistics and customer service coordination. I provide effective support in fast-paced environments. I thrive in spaces to encourage flexibility, growth and the development of collaborative strategies.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Bookkeeper and Junior Payroll Administrator
SUNAY TRADING
08.2024 - Current
- Prepare trial balances.
- Cashbook processing.
- Create supplier and customer invoices.
- Preparing of VAT Reports that are compliant with SARS regulations.
- Perform bank reconciliations.
- In charge of answering all questions relating to employees’ payments.
- Maintain records of regular deductions from employees such as UIF, SDL and Tax.
Administrator and Production Co-ordinator
DONKEY INTERNATIONAL PTY LTD
01.2023 - 07.2024
- Ensure efficient operation of Return Merchandise Authorization (RMA) and resolve customer issues regarding products, shortages, oversupplies, damages, mixed stock or complaints relating to service levels.
- Coordinate customer orders in collaboration with sales and dispatch teams to meet customer requirements and deadlines.
- Maintain accurate records of quality control, WIP, and administrative tasks related to credits and returns.
- Maintain and monitor the balance Report to ensure that it is clear of any credit-related lines and advise Inventory Department accordingly if there are any variances.
- Organizing training sessions for new and existing staff.
- Collaborated with other departments to determine their procurement needs.
- Performed quality checks before the stock was sent out for dispatch.
Customer Service Agent: Retail & HBS Department
AMAZON
11.2021 - 12.2022
- First point of contact for high-end retail UK and USA clients.
- Addressed customer needs in order to meet their expectations and avoid repeat calls or emails.
- Tracked customer orders/packages using Amazon package tracker.
- Issued replacement or refund for items lost or damaged in transit.
- Built rapport with clients to maintain a positive relationship.
- Provided accurate and up to date information on services, policies and procedures.
- Resolved customer dissatisfaction by taking accountability for the problem and escalating to the relevant departments if necessary.
- Set follow up dates to ensure clients received their package.
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
Education
Bachelor of Commerce - Business Management With Supply Chain & Logistics
Damelin College
Braamfontein 01.2018 - 01.2020
High School - Grade 12
Hoerskool Diversity High School
Johannesburg, South AfricaSkills
- Microsoft Word, Excel, Outlook and Power Point
- Project Management
- Bizman Tool Software
- Responding to emails and phone calls
- Report writing
- Customer Service
- Invoicing
- EJM Payroll Software
- Sage 50c Pastel
- Sage 300 Accounting Software
- Data Analysis
- Bookkeeping
- Data Capturing
- Quoting
- Stock taking and ordering
- Invoice processing
- Financial recordkeeping
- Accounts payable
- Accounts receivable
- Syspro
Complaint resolution
References
Anna Jia - Manager
Donkey International
084 723 8888
Zahria Van Biene - Manager
Amazon
079 180 1106
Timeline
Bookkeeper and Junior Payroll Administrator
SUNAY TRADING
08.2024 - Current
Administrator and Production Co-ordinator
DONKEY INTERNATIONAL PTY LTD
01.2023 - 07.2024
Customer Service Agent: Retail & HBS Department
AMAZON
11.2021 - 12.2022
Bachelor of Commerce - Business Management With Supply Chain & Logistics
Damelin College
01.2018 - 01.2020
High School - Grade 12
Hoerskool Diversity High School