Summary
Overview
Work History
Education
Skills
References
Timeline
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THANDEKA VALENTINE KHUMALO

Bookkeeper
Johannesburg

Summary

A highly motivated and goal-orientated professional with a string background in administrative tasks, customer service, logistics, and operations. With experience in bookkeeping, logistics and customer service coordination. I provide effective support in fast-paced environments. I thrive in spaces to encourage flexibility, growth and the development of collaborative strategies.

Overview

4
4
years of professional experience
2018
2018
years of post-secondary education

Work History

Bookkeeper and Junior Payroll Administrator

SUNAY TRADING
08.2024 - Current
  • Prepare trial balances.
  • Cashbook processing.
  • Create supplier and customer invoices.
  • Preparing of VAT Reports that are compliant with SARS regulations.
  • Perform bank reconciliations.
  • In charge of answering all questions relating to employees’ payments.
  • Maintain records of regular deductions from employees such as UIF, SDL and Tax.

Administrator and Production Co-ordinator

DONKEY INTERNATIONAL PTY LTD
01.2023 - 07.2024
  • Ensure efficient operation of Return Merchandise Authorization (RMA) and resolve customer issues regarding products, shortages, oversupplies, damages, mixed stock or complaints relating to service levels.
  • Coordinate customer orders in collaboration with sales and dispatch teams to meet customer requirements and deadlines.
  • Maintain accurate records of quality control, WIP, and administrative tasks related to credits and returns.
  • Maintain and monitor the balance Report to ensure that it is clear of any credit-related lines and advise Inventory Department accordingly if there are any variances.
  • Organizing training sessions for new and existing staff.
  • Collaborated with other departments to determine their procurement needs.
  • Performed quality checks before the stock was sent out for dispatch.

Customer Service Agent: Retail & HBS Department

AMAZON
11.2021 - 12.2022
  • First point of contact for high-end retail UK and USA clients.
  • Addressed customer needs in order to meet their expectations and avoid repeat calls or emails.
  • Tracked customer orders/packages using Amazon package tracker.
  • Issued replacement or refund for items lost or damaged in transit.
  • Built rapport with clients to maintain a positive relationship.
  • Provided accurate and up to date information on services, policies and procedures.
  • Resolved customer dissatisfaction by taking accountability for the problem and escalating to the relevant departments if necessary.
  • Set follow up dates to ensure clients received their package.
  • Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.


Education

Bachelor of Commerce - Business Management With Supply Chain & Logistics

Damelin College
Braamfontein
01.2018 - 01.2020

High School - Grade 12

Hoerskool Diversity High School
Johannesburg, South Africa

Skills

  • Microsoft Word, Excel, Outlook and Power Point

  • Project Management

  • Bizman Tool Software

  • Responding to emails and phone calls

  • Report writing

  • Customer Service

  • Invoicing

  • EJM Payroll Software

  • Sage 50c Pastel

  • Sage 300 Accounting Software

  • Data Analysis

  • Bookkeeping

  • Data Capturing

  • Quoting

  • Stock taking and ordering

  • Invoice processing

  • Financial recordkeeping

  • Accounts payable

  • Accounts receivable

  • Syspro

Complaint resolution

References

Anna Jia - Manager

Donkey International 

084 723 8888


Zahria Van Biene - Manager

Amazon

079 180 1106


Timeline

Bookkeeper and Junior Payroll Administrator

SUNAY TRADING
08.2024 - Current

Administrator and Production Co-ordinator

DONKEY INTERNATIONAL PTY LTD
01.2023 - 07.2024

Customer Service Agent: Retail & HBS Department

AMAZON
11.2021 - 12.2022

Bachelor of Commerce - Business Management With Supply Chain & Logistics

Damelin College
01.2018 - 01.2020

High School - Grade 12

Hoerskool Diversity High School

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THANDEKA VALENTINE KHUMALOBookkeeper