Thandeka Shezi
Orlando West
Summary
Results-driven professional with a strong background in debt collection and warehouse operations. Excellent customer service skills, adept problem-solving abilities, and a talent for motivating teams. Thrives in fast-paced environments, consistently delivering efficient and accurate results.
Overview
9
9
years of professional experience
Work History
Picker/Packer
DSV
09.2020 - 10.2024
- Recorded daily productivity and customer information.
- Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
- Communicated issues and incidents to supervisors, reducing backlogs with proactive responses.
- Filed purchase orders, pick lists and daily logs according to established procedures for proper reporting.
- Checked inventory, ensured adequate stock levels.
- Labelled packages correctly to facilitate proper delivery.
- Kept clean working area, reporting any issues to management.
- Completed work orders and packing slips with accuracy.
Debt Collector
Pienaar Sithole and Associates
05.2015 - 12.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
Education
High school -
Emadwaleni High School
Skills
- Knowledge of Storage Regulations
- Product Analysis
- Inventory Management Procedures
- Shipping Protocol Knowledge
- Proficient in Electronic Document Scanning
- Shrink Wrap Machine Operation Expertise
References
Xoliswa mtshali
Team leader Pienaar Sithole & associates
Phone:0712199831
Ayanda zakwe
Supervisor DSV
Phone: 0815829280 Email: ext.ayanda.zakwe@dsv.com
Timeline
Picker/Packer
DSV
09.2020 - 10.2024
Debt Collector
Pienaar Sithole and Associates
05.2015 - 12.2018
High school -
Emadwaleni High School
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