Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thandeka Prudence Thobeka Shelembe

Teller
Mooi River

Summary

Organised Teller with cash handling experience. Uses superior communication skills to inform customers about bank products and services. Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Hardworking student interested in gaining skills in banking. Eager to learn processes to confidently provide customers with relevant information. Familiar with maintaining and balancing cash drawers. Praised for consistently maintaining positive customer ratings. Experienced in recordkeeping and client relationship management with special emphasis in banking. Attentive to details and careful to follow procedures. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
2
2
Languages

Work History

Teller

South African Post Office
Mooi River, South Africa
12.2007 - Current
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Processed account deposits, withdrawals and updates to meet customer needs.
  • Opened new accounts and explained featured benefits and monthly fees.
  • Reconciled cash drawers and daily transaction records to support accuracy.
  • Promoted new products and services to increase branch loyalty.
  • Organised and stocked teller areas to maintain readiness for daily customer flows.

Acting Branch Manager

South African Post office
Mooi River, South Africa
01.2021 - 06.2021
  • Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
  • Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
  • Conducted regular branch staff meetings to communicate goals and objectives.
  • Performed monthly and quarterly employee performance appraisals.
  • Organised regular coaching and training exercises with staff to build motivation.
  • Maintained detailed records of branch office activities.
  • Evaluated staff and customer feedback to improve branch operations.
  • Resolved customer complaints quickly and professionally to maintain satisfaction.

Education

Supervisory Management - Management

Oxbridge Academy
South Africa
02.2023 -

Certificate in Business Administration - Business Administration

Oxbridge Academy
South Africa
01.2015 - 07.2017

Skills

Cross-selling expertise

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Certification

Basic Computer Skills

Timeline

Supervisory Management - Management

Oxbridge Academy
02.2023 -

Acting Branch Manager

South African Post office
01.2021 - 06.2021

Certificate in Business Administration - Business Administration

Oxbridge Academy
01.2015 - 07.2017

Teller

South African Post Office
12.2007 - Current
Thandeka Prudence Thobeka ShelembeTeller