Thandeka Phumzile Tokwe
Universal Advisor
Sasolburg
Summary
I’ve completed my Bachelor of Commerce Degree majoring in Investment Management in 2018. My main objective is to be able to grow and acquire knowledge within the financial industry and commercial environment. In my position I currently assist with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Universal Banker
First National Bank
08.2022 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Currently working as a bank teller,assisting customers make large transactions, deposits and bank withdrawals, and also balancing till at the end of the day.
- Also assisting customers with the banks app, showing them how to make transactions using the app.
Transactional banker (learner)
Standard Bank South Africa
08.2019 - Current
- Effectively and efficiently facilitate clients’ banking.
- To provide exceptional service to clients and ensure that all queries are dealt with professionally and satisfactorily.
- To comply with the rules and regulations of the bank as well as to maintain the good standing of the bank.
- To be fully knowledgeable about the banks’ products as well as to be able to educate clients about products on offer and their advantages.
- To provide banking support to clients and align their interests with the banks’ goals.
Education
Bachelor of Commerce - Investment Management
Milpark Education
01.2015 - 01.2018
Grade 12- Matric - undefined
Sasolburg High School
Skills
- Logical thinking
- Analytical problem solving
- Excellent communication skills
- Microsoft Windows
- Microsoft Office
- Adaptability
- Reliability
- Punctuality
- Hardworking
- Eagerness to learn
Transaction processing
Financial planning
Payment processing
Cash handling proficiency
Personal Information
Driving License: Code 8/B
references
- Mrs Catrien Jansen
Current Line Manager at FNB
Contact details:083 604 3015
- Miss Ongiwe Gwayi
Transactional banking: team leader at Standard Bank
Contact details:076 726 0455 - Amelia Johnson
Programme Manager: Milpark Education
Contact details: 021 673 9100 - Llellwyn Pienaar
Former High school Teacher/ Mentor
Contact details: 071 509 1728
Timeline
Universal Banker
First National Bank
08.2022 - Current
Transactional banker (learner)
Standard Bank South Africa
08.2019 - Current
Bachelor of Commerce - Investment Management
Milpark Education
01.2015 - 01.2018
Grade 12- Matric - undefined
Sasolburg High School
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