THANDEKA NXUMALO
The St. Regis Hotel
Kwathema Springs
8
years of professional experience
Accomplished Butler Service Agent with a track record in high-end resorts in Doha, USA, and South Africa. Skilled in customer service, hospitality operations, and enhancing guest experiences. Aiming to apply extensive knowledge and leadership in a respected organization dedicated to service quality.
Work History
Butler Service Desk Expert
8 Months- Provided professional greetings to guests upon arrival and during departures via telephone.
- Handled inquiries related to check-ins, check-outs, reservations, payments, and documentation.
- Managed both telephonic and email communications efficiently.
- Ensured completion of tasks in accordance with GXP guidelines.
- Trained and supported new staff while preparing collaborative schedules.
- Identified guest needs proactively and resolved issues swiftly.
- Researched local dining and entertainment options, facilitating reservations.
- Delivered accurate local information and directions for guest convenience.
Food and Beverage Trainee
11 Months- Ensured positive dining experiences through exceptional customer service delivery.
- Managed guest arrivals and reservations, maintaining accurate reports.
- Efficiently handled calls, emails, and task handovers to streamline operations.
- Maintained cleanliness and organization of dining areas to enhance guest comfort.
- Multitasked in taking orders and serving food and beverages promptly.
- Provided local guidance and directions to enhance guest satisfaction.
- Delivered food to rooms while ensuring high cleanliness standards.
Food and Beverage Floor Manager
7 Months- Supervised service operations for over 32 guests per hour.
- Executed shift responsibilities, including overnight shifts, maintaining high productivity.
- Operated cash register and processed transactions with accuracy.
Store Management Trainee
11 Months- Executed cashier duties, maintaining transaction accuracy and customer satisfaction.
- Addressed customer inquiries and resolved complaints to enhance service experience.
- Prepared, wrapped, and priced deli products while minimizing waste.
- Supported bakery operations through cake preparation and adherence to hygiene protocols.
- Ensured fresh produce met quality standards for optimal presentation.
Education
- Hospitality and Catering Services
Modules: Sanitation and Safety, Hospitality and Catering Services, Computer Practice, Communication and Human Relations, Applied Management, Entrepreneurship and Business Management, Food and Beverage Service, Nutrition and Menu Planning.
Skills
Digital literacy
Communication expertise
Leadership capabilities
Time optimization
References
- Dogukan, Korkmaz, Director of Quality, +974 3340 1837, St. Regis Doha
- Buvaneswar, Room Manager, Buvaneswar.rajagopal@montage.com, Montage Deer Valley
Timeline
Butler Service Desk Expert
The St. Regis Hotel
07.2024 - 03.2025Read More
Food and Beverage Trainee
Montage Deer Valley Resort
05.2022 - 04.2023Read More
Food and Beverage Floor Manager
Sun City Resort
07.2019 - 02.2020Read More
Store Management Trainee
Pick n Pay Hypermarket
03.2017 - 02.2018Read More
Ekurhuleni East TVET College
from Hospitality and Catering Services
Read More