Thandeka Ntethe
Social Worker
Johanesburg
Summary
With a proven track record at Ikusasalethu Youth Project, I excel in curriculum development and staff management, enhancing program effectiveness by over 30%. My expertise in workshop coordination and strong negotiation skills foster inclusive environments and drive continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Administration Clerk
Schools Awareness Programs
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
Counselor
Qokelela Community Center
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Facilitated client self-discovery and personal growth through reflective exercises and discussions.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
- Designed and implemented prevention programs that addressed community mental health needs.
- Guided clients in development of personal goals and strategies for achieving them.
- Provided crisis intervention services, offering immediate support and stabilization.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Enhanced family dynamics by providing family counseling sessions.
- Developed and implemented personalized treatment plans for improved mental health outcomes.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
- Facilitated workshops on stress management techniques, leading to better client self-care strategies.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Adapted counseling techniques to best suit individual needs of each client.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Director
Royal Wise Christian Preschool
Johannesburg, Gauteng
04.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
School Administrative Clerk
Gauteng Department of Education
07.2002 - 04.2014
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Proofread and edited professional documents to fix errors.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Boosted department efficiency with timely completion of assigned tasks.
- Processed and prepared documents such as business or government forms and expense reports.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Streamlined document management, implemented digital filing system that improved access and security.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Contributed to environmental sustainability efforts, implemented recycling programs in office that encouraged eco-friendly practices.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Supported project management efforts, assisted in preparation of presentations and reports for key stakeholders.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Bachelor Of Social Work Degree - Social Work
University of South Africa
Johannesburg,South Africa 03.2021
Early Childhood Development - ECD
SmartStart
Johannesburg, South Africa 04.2018
Business Management Certificates - Business Management
Lekoa FET College
Johannesburg, South Africa 12.2002
Skills
Staff Management
Timeline
Director
Royal Wise Christian Preschool
04.2024 - Current
School Administrative Clerk
Gauteng Department of Education
07.2002 - 04.2014
Bachelor Of Social Work Degree - Social Work
University of South Africa
Early Childhood Development - ECD
SmartStart
Business Management Certificates - Business Management
Lekoa FET College
Administration Clerk
Schools Awareness Programs
Counselor
Qokelela Community Center
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