Thandeka Ntethe
Social Worker
Johanesburg
Summary
With a proven track record at Ikusasalethu Youth Project, I excel in curriculum development and staff management, enhancing program effectiveness by over 30%. My expertise in workshop coordination and strong negotiation skills foster inclusive environments and drive continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Administration Clerk
Schools Awareness Programs
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Documented all Type contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
Counselor
Qokelela Community Center
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Facilitated client self-discovery and personal growth through reflective exercises and discussions.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
- Designed and implemented prevention programs that addressed community mental health needs.
- Guided clients in development of personal goals and strategies for achieving them.
- Provided crisis intervention services, offering immediate support and stabilization.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Enhanced family dynamics by providing family counseling sessions.
- Developed and implemented personalized treatment plans for improved mental health outcomes.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
- Facilitated workshops on stress management techniques, leading to better client self-care strategies.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Adapted counseling techniques to best suit individual needs of each client.
- Listened to clients' concerns and provided encouragement and support.
- Designed safe and supportive environment for clients to discuss issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Director
Royal Wise Christian Preschool
Johannesburg, Gauteng
04.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
School Administrative Clerk
Gauteng Department of Education
07.2002 - 04.2014
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Proofread and edited professional documents to fix errors.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Boosted department efficiency with timely completion of assigned tasks.
- Processed and prepared documents such as business or government forms and expense reports.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Enhanced communication within office, installed internal messaging system that facilitated quick and easy exchange of information.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Streamlined document management, implemented digital filing system that improved access and security.
- Strengthened vendor relations by negotiating contracts that resulted in cost savings for office supplies.
- Contributed to environmental sustainability efforts, implemented recycling programs in office that encouraged eco-friendly practices.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Increased office accessibility, organized workspace to accommodate needs of all employees, ensuring comfortable and inclusive environment.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
- Enhanced operational efficiency, regularly updated office procedures manual to reflect current practices and guidelines.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Supported project management efforts, assisted in preparation of presentations and reports for key stakeholders.
- Fostered positive work culture, coordinated team-building activities that improved morale and team cohesion.
- Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
- Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
- Assisted in budget preparation, gathered necessary documentation and performed initial analysis to support financial planning.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Bachelor Of Social Work Degree - Social Work
University of South Africa
Johannesburg,South Africa 03.2021
Early Childhood Development - ECD
SmartStart
Johannesburg, South Africa 04.2018
Business Management Certificates - Business Management
Lekoa FET College
Johannesburg, South Africa 12.2002
Skills
Staff Management
Financial Management
Business planning
Workshop coordination
Data analysis
Advocacy
Business administration
Community outreach
Negotiation
Strategic planning
Curriculum Development
Project Management
Conflict resolution skills
Professional ethics understanding
Information Collection
Timeline
Director
Royal Wise Christian Preschool
04.2024 - Current
School Administrative Clerk
Gauteng Department of Education
07.2002 - 04.2014
Bachelor Of Social Work Degree - Social Work
University of South Africa
Early Childhood Development - ECD
SmartStart
Business Management Certificates - Business Management
Lekoa FET College
Administration Clerk
Schools Awareness Programs
Counselor
Qokelela Community Center