THANDEKA NOSISA MAPHUMULO
Higher Education Student Support Professional
Centurion
Summary
Detail-oriented administrative professional with extensive experience supporting academic operations in higher education. Currently serving as Receptionist and Head of Campus Support at STADIO Higher Education, skilled in coordinating student inquiries, managing institutional documentation, and facilitating effective communication among students, academic staff, and external stakeholders. Proven ability to manage student information, campus processes, schedules, and academic records, along with growing expertise in placement-related administration. Recognized for professionalism, reliability, and the ability to thrive in a dynamic campus environment while consistently meeting deadlines. Backed by strong academic qualifications, including a Postgraduate Diploma, Advanced Diploma, and Diploma in Public Supply Chain Management, as well as a Diploma in Business Law, bringing a unique combination of administrative, legal, and operational understanding to campus processes. Recognized for professionalism, reliability, and the ability to thrive in a dynamic academic environment while meeting deadlines and ensuring a positive customer experience.
Overview
7
7
years of professional experience
Work History
Receptionist & Head of Campus Support
STADIO Higher Education
05.2025 - Current
- Assist students with academic queries, programme information, and assessments.
- Coordinate student appointments with the Head of Campus and academic team.
- Support academic staff with venue bookings, class scheduling, and administrative tasks.
- Maintain accurate records, student documentation, and compliance files.
- Provide guidance to students on policies, procedures, and academic expectations.
- Manage front office operations, communication channels, and campus enquiries.
- Direct staff, students, and visitors to appropriate academic departments.
- Organise venues and resources for classes, assessments, and academic events.
- Ensure professional and timely communication with students and staff.
- Support the campus in maintaining a conducive learning environment.
- Academic & Student Support Responsibilities
- Administrative & Campus Operations
Administrative Student Assistant
STADIO Higher Education
01.2026 - 02.2026
- Assisted students by communicating new qualification offerings through both telephonic and email outreach.”
- Assisted students with registration for postgraduate qualifications under the School of Commerce.
- Safeguarded confidential information with discretion and adherence to privacy policies.
- Maintained accurate records of financial transactions while adhering to budgetary guidelines.
- Reduced errors in data entry through diligent attention to detail and thorough review processes.
- Monitored incoming correspondence for action items requiring immediate attention from supervisors or other relevant parties.
- Provided exceptional customer service when assisting students with registration procedures, course selection guidance, and general academic advising needs.
- Ensured timely completion of projects by prioritizing tasks and meeting deadlines.
Stores and Layouts Facilitator
Hypercheck PTY LTD
03.2021 - 10.2021
- Designed and implemented attractive merchandise displays on the sales floor, including in-shelf and off-shelf placements, to maximize product visibility and drive sales.
- Conducted regular shelf replenishment to ensure product availability and maintain optimal stock levels.
- Performed stock rotation and quality checks to uphold freshness and compliance with company standards.
- Executed accurate price checks and ensured pricing consistency across all displayed products.
- Maintained and updated store planograms to ensure adherence to visual merchandising guidelines and store flow optimization.
- Assisted in inventory management, including stock counts and reporting discrepancies.
- Monitored customer traffic patterns to recommend improvements in store layout for enhanced shopping experience.
- Performed administrative duties as assigned by the manager, including documentation and reporting.
- Ensured compliance with health and safety regulations within merchandising areas.
Assistant Educator
Tholamandla Primary School
03.2020 - 06.2020
- Support the main teacher with daily teaching activities and classroom preparation.
- Assist learners during lessons by explaining tasks, reinforcing learning, and providing one-on-one or small-group support.
- Help maintain an organized, safe, and engaging classroom environment.
- Prepare learning materials, worksheets, and activity resources as instructed by the teacher.
- Assist learners who need extra help with reading, writing, numeracy, and classwork.
- Provide support to learners with different learning needs or barriers.
- Encourage positive behaviour, social development, and classroom etiquette.
- Help with marking basic class activities under teacher supervision.
- Assist with record keeping, filing, distributing books/materials, and classroom organization.
- Prepare the classroom for lessons, activities, or assessments.
- Support teachers with school events, outings, and extra-murals when required.
- Help maintain discipline by reinforcing classroom rules and routines.
- Supervise learners during break, transitions, or when the teacher steps out briefly.
- Ensure learner safety and wellbeing throughout the school day.
- Communicate learner progress or challenges to the teacher.
- Work collaboratively with the teacher and school staff to support smooth classroom functioning.
- Assist with parental communication when required (e.g., preparing notices, organizing homework diaries).
- Provide emotional support and encouragement to learners.
- Assist with hygiene routines (where necessary) and help younger learners with basic needs.
- Foster a positive, inclusive classroom environment where all learners feel supported.
Business Law Student Intern
ProBono.Org
06.2019 - 10.2019
- Assisted with client intake, capturing personal information, case details, and required documentation.
- Supported attorneys by screening client queries and directing them to the appropriate legal department.
- Sat in on client consultations, observing case discussions and taking notes for follow-up actions.
- Assisted in preparing, formatting, and organizing legal documents, including affidavits, letters, case files, and agreements.
- Maintained confidential legal records, ensuring proper filing and accessibility for attorneys.
- Updated case management systems with new information, follow-up deadlines, and file progress.
- Conducted basic legal research to support attorneys with case preparation.
- Reviewed legislation, precedents, and legal sources relevant to ongoing matters.
- Prepared summaries and drafted preliminary notes to assist legal staff.
- Attended court sessions to observe procedures, case flow, and courtroom etiquette.
- Assisted attorneys by carrying files, organizing documents, and preparing case bundles for court days.
- Assisted at legal help desks, gathering documentation and explaining processes to walk-in clients.
- Helped direct individuals to available services, NGOs, or relevant legal representatives.
- Managed incoming calls, emails, and administrative requests from clients and staff.
- Scheduled appointments and coordinated follow-ups between clients and attorneys.
- Provided general support to legal staff to ensure smooth office operations.
Education
Postgraduate Diploma - Public Supply Chain Management
STADIO Higher Education
05-2027
Advanced Diploma - Public Supply Chain Management
STADIO Higher Education
05-2026
Diploma - Public Supply Chain Management
STADIO Higher Education
05-2025
Diploma - Business Law
Durban University of Technology
04-2020
Skills
Ability to work under pressure and adjust to changing priorities
Handling sensitive student and academic information responsibly
Team Player with Independence: Work collaboratively while managing tasks autonomously
Customer Service Orientation: Providing professional and empathetic support to students
Administrative coordination in higher education
Student support & records management
Timeline
Administrative Student Assistant
STADIO Higher Education
01.2026 - 02.2026
Receptionist & Head of Campus Support
STADIO Higher Education
05.2025 - Current
Stores and Layouts Facilitator
Hypercheck PTY LTD
03.2021 - 10.2021
Assistant Educator
Tholamandla Primary School
03.2020 - 06.2020
Business Law Student Intern
ProBono.Org
06.2019 - 10.2019
Postgraduate Diploma - Public Supply Chain Management
STADIO Higher Education
Advanced Diploma - Public Supply Chain Management
STADIO Higher Education
Diploma - Public Supply Chain Management
STADIO Higher Education
Diploma - Business Law
Durban University of Technology