THANDEKA NOSISA MAPHUMULO
Centurion
Summary
Detail-oriented administrative professional with experience in academic operations, front-office management, legal-administration support, and Public Supply Chain Management. Skilled in documentation control, compliance, scheduling, student services, and stakeholder communication. Known for improving service efficiency, resolving high-volume enquiries, and supporting campus operations with accuracy, professionalism, and strong organisational ability.
Overview
9
9
years of professional experience
Work History
Postgraduate Student Recruitment Support and Executive Administration Assistant
STADIO Higher Education
Centurion, Gauteng
05.2025 - Current
- Assisted students by communicating new qualification offerings through both telephonic and email outreach.
- Supported the School of Commerce by assisting graduates with re-entry into postgraduate qualifications, contributing to student pipeline continuity and enrolment targets.
- Coordinated structured outreach campaigns (telephonic and email) to eligible graduates, applying planning, sequencing, and follow-up principles aligned with workflow and demand management.
- Provided accurate information on postgraduate programme offerings, admission requirements, and timelines, enabling informed decision-making and supporting academic throughout.
- Assisted prospective postgraduate students with application, registration, and documentation processes, ensuring compliance with institutional policies and procedural standards.
- Maintained and updated student records and application data, ensuring data integrity, confidentiality, and alignment with administrative governance requirements.
- Liaised with academic departments, admissions, and finance teams to resolve enrolment obstacles, demonstrating cross-functional coordination and stakeholder engagement skills.
- Tracked application progress, identified bottlenecks, and followed up on outstanding requirements, contributing to process efficiency and service delivery improvement.
- Managed high volumes of enquiries during peak registration periods while maintaining professionalism, accuracy, and turnaround targets.
- Applied attention to detail and quality control when reviewing supporting documents, reducing errors, and ensuring readiness for approval workflows.
- Adhered to institutional compliance, data protection, and ethical standards when handling confidential student information.
- Supported operational planning by identifying common student challenges and escalating trends that could impact enrolment flow or service performance.
- Coordinate student appointments with the Head of Campus and academic team.
- Maintain and manage the Head of Campus’s calendar.
- Support academic staff with venue bookings, class scheduling, and administrative tasks.
- Manage front office operations, communication channels, and campus enquiries.
- Direct staff, students, and visitors to appropriate academic departments.
- Organize venues and resources for classes, assessments, and academic events.
- Ensure professional and timely communication with students and staff.
- Support the campus in maintaining a conducive learning environment.
Assistant Educator
Department of Basic Education
Durban, KwaZulu Natal
03.2021 - 10.2021
- Support the main teacher with daily teaching activities and classroom preparation.
- Assist learners during lessons by explaining tasks, reinforcing learning, and providing one-on-one or small-group support.
- Help maintain an organized, safe, and engaging classroom environment.
- Prepare learning materials, worksheets, and activity resources as instructed by the teacher.
- Assist learners who need extra help with reading, writing, numeracy, and classwork.
- Provide support to learners with different learning needs or barriers.
- Encourage positive behaviour, social development, and classroom etiquette.
- Help with marking basic class activities under teacher supervision.
- Assist with record keeping, filing, distributing books/materials, and classroom organization.
- Prepare the classroom for lessons, activities, or assessments.
- Support teachers with school events, outings, and extra-murals when required.
- Help maintain discipline by reinforcing classroom rules and routines.
- Supervise learners during break, transitions, or when the teacher steps out briefly.
- Ensure learner safety and wellbeing throughout the school day.
- Communicate learner progress or challenges to the teacher.
- Work collaboratively with the teacher and school staff to support smooth classroom functioning.
- Assist with parental communication when required (e.g., preparing notices, organizing homework diaries).
- Provide emotional support and encouragement to learners.
- Assist with hygiene routines (where necessary) and help younger learners with basic needs.
- Foster a positive, inclusive classroom environment where all learners feel supported.
Business Law Intern
Probono.Org
Durban, KwaZulu Natal
07.2019 - 10.2019
- Assisted with client intake, capturing personal information, case details, and required documentation.
- Supported attorneys by screening client queries and directing them to the appropriate legal department.
- Sat in on client consultations, observing case discussions and taking notes for follow-up actions.
- Assisted in preparing, formatting, and organizing legal documents, including affidavits, letters, case files, and agreements.
- Maintained confidential legal records, ensuring proper filing and accessibility for attorneys.
- Conducted basic legal research to support attorneys with case preparation.
- Reviewed legislation, precedents, and legal sources relevant to ongoing matters.
- Prepared summaries and drafted preliminary notes to assist legal staff.
- Attended court sessions to observe procedures, case flow, and courtroom etiquette.
- Assisted attorneys by carrying files, organizing documents, and preparing case bundles for court days.
- Assisted at legal help desks, gathering documentation, and explaining processes to walk-in clients.
- Helped direct individuals to available services, NGOs, or relevant legal representatives.
- Managed incoming calls, emails, and administrative requests from clients and staff.
- Scheduled appointments and coordinated follow-ups between clients and attorneys.
Specialist
Visual Merchandising and Stock Management
Durban, KwaZulu Natal
01.2017 - 07.2019
- Designed and implemented attractive merchandise displays on the sales floor, including in-shelf and off-shelf placements, to maximize product visibility and drive sales.
- Conducted regular shelf replenishment to ensure product availability and maintain optimal stock levels.
- Performed stock rotation and quality checks to uphold freshness and compliance with company standards.
- Executed accurate price checks and ensured pricing consistency across all displayed products.
- Maintained and updated store planograms to ensure adherence to visual merchandising guidelines and store flow optimization.
- Assisted in inventory management, including stock counts and reporting discrepancies.
- Monitored customer traffic patterns to recommend improvements in store layout for enhanced shopping experience.
- Ensured compliance with health and safety regulations within including merchandising areas.
- Performed administrative duties as assigned by the manager, documentation, and reporting.
Education
Advanced Diploma - Management
STADIO Higher Education
12-2025
Diploma - Public Supply Chain Management
STADIO Higher Education
12-2024
Diploma - Business Law
Durban University of Technology
12-2019
Postgraduate Diploma - Public Supply Chain Management
STADIO Higher Education
05-2026
Skills
- Records Management
- Administrative Procurement Support
- Supply Chain Compliance
- Workflow Tracking
- Quality Control
- Demand and Supply Coordination
- Policy and Procedure Compliance
- Professionalism and Reliability
- Adaptability
- Problem Solving
- Customer Service
- Front Office Operations
- ERP data systems
- Microsoft Dynamics
- Critical Thinking
Websites, Portfolios and Profiles
www.linkedin.com/in/nosisa-m-a330b6375
References
Available upon request.
Timeline
Postgraduate Student Recruitment Support and Executive Administration Assistant
STADIO Higher Education
05.2025 - Current
Assistant Educator
Department of Basic Education
03.2021 - 10.2021
Business Law Intern
Probono.Org
07.2019 - 10.2019
Specialist
Visual Merchandising and Stock Management
01.2017 - 07.2019
Advanced Diploma - Management
STADIO Higher Education
Diploma - Public Supply Chain Management
STADIO Higher Education
Diploma - Business Law
Durban University of Technology
Postgraduate Diploma - Public Supply Chain Management
STADIO Higher Education