Thandeka Ngcungama

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Managed daily mail distribution for both internal employees and external customers or clients.
• Arranged meetings and appointments and updated records to assist management.
• Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.

ADMINISTRATION DESK

· General admin duties.

· Dealing with customer queries telephonically and via email.

· Running of monthly deadlines.

· Duty and driving records.

.Capturing trip sheets for drivers on system.

COC HELP DESK

.Making fans

.Loading for drivers

.Diesel

.Petrol

.Gas & Jet A1

.Paraffin