Thandeka Ndlovu
Front Desk Clerk
Soweto
Summary
Dedicated burial consultant with expertise in logistics coordination and compassionate communication. Proven ability to manage client relationships and deliver comprehensive solutions in high-stress environments.
Overview
11
11
years of professional experience
Work History
Burial Consultant
Rixaka Funeral
02.2025 - 08.2026
- Assisted families with necessary documentation and logistical details during difficult times.
- Provided support in planning and coordinating memorial services and funeral arrangements.
- Collaborated with vendors to secure floral arrangements, transportation, and catering services efficiently.
- Ensured accurate record-keeping of client information and service details for compliance purposes.
- Developed training materials for new staff on customer service best practices within the funeral industry.
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Created and managed project plans, timelines and budgets.
Front Desk Receptionist
Rixaka Funerals
01.2024 - 12.2024
- Greeted and assisted clients with compassion and professionalism in high-stress environments.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Organized and maintained filing systems for client records to ensure confidentiality and accessibility.
- Scheduled appointments and coordinated services to meet client needs effectively.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Sales Agent
Assupol Life
03.2023 - 11.2023
- Educated clients on available options to meet their needs
- Developed and delivered presentations on funeral planning resources
- Collaborated with team members to enhance service delivery processes
- Provided compassionate support during sensitive client interactions
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Agent
Rixaka Funerals
06.2021 - 12.2022
- Educated clients on available options to meet their needs
- Assisted families in selecting appropriate funeral services and products
- Provided compassionate support during sensitive client interactions
- Coordinated logistics for memorial services, ensuring timely execution
- Resolved client inquiries and concerns, fostering trust and satisfaction
- Maintained accurate records of service agreements and client preferences
Cleaner
Ditaba Di Matlhong Trading & Project CC
02.2018 - 02.2020
- Maintained cleanliness and sanitation standards in designated areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Implemented safety protocols to ensure a hazard-free environment.
- Assisted in inventory management of cleaning supplies and materials.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Attendant
Four Brothers Meat & Chicken
03.2015 - 02.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring compliance with health standards.
- Operated cash register efficiently, processing transactions swiftly and accurately.
- Supported inventory management by restocking shelves and monitoring product availability.
- Dealt with customer refunds.
- Attaching price tags merchandise
- Working within established guidelines, particularly with brands
Education
Learning Area Certificate - General Studies
Chiawelo Adult Centre
Soweto 04.2001 -
Learning Area Certificate - Ancillary Health Care
Diepkloof Adult Education And Training
Soweto, South Africa 04.2001 -
Skills
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Timeline development
Public speaking
Goal setting
Time management
Client engagement
Customer relationship management
Logistics coordination
Timeline
Burial Consultant
Rixaka Funeral
02.2025 - 08.2026
Front Desk Receptionist
Rixaka Funerals
01.2024 - 12.2024
Sales Agent
Assupol Life
03.2023 - 11.2023
Sales Agent
Rixaka Funerals
06.2021 - 12.2022
Cleaner
Ditaba Di Matlhong Trading & Project CC
02.2018 - 02.2020
Sales Attendant
Four Brothers Meat & Chicken
03.2015 - 02.2017
Learning Area Certificate - General Studies
Chiawelo Adult Centre
04.2001 -
Learning Area Certificate - Ancillary Health Care
Diepkloof Adult Education And Training
04.2001 -