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Dynamic Program and Operations Manager with over 20 years of experience in streamlining operations and enhancing organizational efficiency across diverse sectors. Expertise in administrative operations, billing processes, and team coordination drives success in managing complex workflows and optimizing resources. Proven ability to implement effective policies and procedures, fostering a safe and productive environment while maintaining strong customer relations. Committed to leveraging advanced Microsoft Office skills and strategic thinking to support organizational goals and elevate service delivery. Passionate about continuous improvement and professional development within the business landscape.

Cultivated management expertise through 15 years of experience as Shipping and Receiving Manager at Post Office.
Demonstrated exceptional leadership skills honed over 20 years of military service.
Compiled a comprehensive portfolio showcasing knowledge and accomplishments accumulated over years of professional experience.

Results-driven Digital Marketing Professional with over 10 years of experience in performance marketing, paid media campaigns, and data-driven optimization. Expertise across a wide array of platforms, including Google Ads, Microsoft Advertising, Meta Ads, Instagram Ads, Amazon Advertising, and LinkedIn Ads, focusing on brand building, lead generation, revenue generation, and conversion optimization. Specializes in search marketing, display advertising, programmatic buying, and social media marketing, consistently delivering superior ROI, CTR, and CPC improvements for diverse clients.
Highly skilled in campaign strategy, bid optimization, audience targeting, A/B testing, conversion rate optimization (CRO), and customer acquisition across industries such as fashion (LVMH), hospitality (Belmond Hotels & Resorts), pharma (GSK), e-commerce (Chumbak), banking (Kotak Mahindra Bank), SaaS (Norton, IP Vanish), and logistics (DHL, Delhivery). Demonstrated success in driving brand awareness, lead generation, and revenue growth by implementing strategic marketing initiatives tailored to each client’s unique business objectives.
Proficient in leveraging advanced digital marketing tools such as Search Ads 360, Google Analytics, Google Tag Manager, Supermetrics, Looker Studio, Power BI, and Google Data Studio to optimize performance, generate actionable insights, and maximize campaign impact. Expertise in managing high-budget campaigns, expanding client portfolios, and delivering measurable results in client satisfaction, campaign performance, and business growth.
Experienced in leading cross-functional teams, providing strategic direction, and managing client relationships across EMEA, APAC, and North America regions. Adept at Quarterly Business Reviews (QBRs), reporting, and business insights, utilizing Excel, PowerPoint, and Power BI to deliver in-depth analysis and present results-driven strategies. Proven track record of scaling campaigns, driving high-impact brand growth, and optimizing marketing spend to drive both short-term ROI and long-term customer loyalty.

Supported operational efficiency through 15 years of experience in office management, restaurant and bar management, and fundraising event coordination. Provided exceptional customer service and administrative support to improve organizational performance. Seeking a position in a fast casual restaurant environment. Open to relocation to Lillian, AL; Pensacola, FL; or Foley, AL. Authorized to work in the US for any employer.
Assisted in planning and coordinating fundraising events to support organizational goals. Collaborated with team members to communicate effectively and adapt to changing needs. Supported donor relations and managed event logistics to create memorable fundraising experiences.

Thandeka Ndaba

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Life Insurance Advisor

High Advisory Consultant

Sales Consultant

Sales Consultant

Sales Consultant

Education

WEALTH MANAGEMENT NQF LEVEL 5 - Insurance

RE 5 - Insurance

Grade 12 - English, IsiZulu, Physical Science, Mathematics, Life Science, Life Orientation, Computer Application Technology

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Life Insurance Advisor

High Advisory Consultant

Sales Consultant

Sales Consultant

Sales Consultant

WEALTH MANAGEMENT NQF LEVEL 5 - Insurance

RE 5 - Insurance

Grade 12 - English, IsiZulu, Physical Science, Mathematics, Life Science, Life Orientation, Computer Application Technology

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