Thandeka Mpungose

Tech/ Data Science /Product Environment

Talent Acquisition & Strategy

• Manage end-to-end recruitment for specialised tech roles (Software Engineers, Data Analysts) and graduate programmes, including the Sanlam Data, Digital, and Analytics (SDDA) stream.
• Develop and maintain university partnerships to attract high-potential early-career talent and execute targeted hiring events (e.g., POD events) for high-volume recruitment.
• Utilise HR analytics to monitor recruitment KPIs (time-to-hire, source effectiveness) and support Employment Equity goals through data-driven, inclusive hiring practices.

Onboarding & Employee Lifecycle

• Oversee seamless onboarding processes, serving as primary HR contact for new hires regarding policies, benefits, and leave administration.
• Administer employee benefits and ensure smooth transition into the organisation through structured consultation and support.

Talent & Performance Management

• Conduct skills gap analysis and attrition tracking to inform talent development and retention strategies.
• Facilitate performance calibration sessions and ensure policy-compliant year-end review processes.
• Advise line managers on HR best practices, employee engagement, conflict resolution, and change leadership.

HR Operations & Business Support

• Prepare accurate HR reports, maintain employee records, and ensure data integrity across HR systems.
• Managed end-to-end employment documentation, including drafting contracts, amendments, and related letters, ensuring compliance with industry and company standards.
• Manage probation, exit procedures, and daily HR administrative functions.
• Support HR projects including policy updates, system enhancements, and engagement initiatives.

Healthcare | Medical Aid | Call Centre Support

HR Operations & Systems Management

• Supported end-to-end HR functions within a fast-paced healthcare and medical aid environment, gaining exposure to recruitment, payroll, onboarding, and employee lifecycle administration.
• Assisted with recruitment coordination, including candidate screening, interview scheduling, and preparing employment documentation such as contracts and appointment letters.
• Processed payroll inputs, managed medical aid and provident fund registrations, and maintained accurate employee records in Oracle and OMS systems.
• Facilitated onboarding activities for new hires, including inductions, system setup, and responding to HR-related queries.
• Assisted with leave administration, exit interview coordination, and provided general administrative support to the HR team.
• Administered full HR operations within a fast-paced healthcare and medical aid environment, supporting call centre and corporate staff.
• Managed end-to-end employment documentation, including drafting contracts, amendments, and related letters, ensuring compliance with industry and company standards.
• Maintained and updated employee records across Oracle and the Organizational Management System (OMS), ensuring data accuracy, confidentiality, and integrity for payroll, benefits, and reporting.
• Acted as a primary point of contact for employee HR queries regarding policies, benefits, leave, payroll, and system access, providing timely and accurate resolutions.

Recruitment & Onboarding Coordination

• Supported the recruitment cycle by scheduling interviews, screening candidates, and preparing employment contracts and appointment letters.
• Led the onboarding process for new hires, conducting comprehensive HR inductions and ensuring all administrative and IT setups were completed before start dates.
• Facilitated a smooth transition for new employees by explaining medical aid options, provident fund registrations, and company policies specific to the healthcare sector.

Leave, Payroll & Benefits Administration

• Managed leave administration for a large workforce, including processing, tracking, and adjustments for annual, sick, study, and maternity leave.
• Prepared and submitted monthly payroll inputs, including new employee registrations, medical aid, provident fund, and group life scheme enrollments.
• Issued maternity contracts, UIF documents, and managed related schedules to support employees through leave transitions.

Employee Lifecycle & Exit Management

• Oversaw the offboarding process, including resignations and retirements, ensuring compliance and conducting exit interviews to gather feedback.
• Supported performance management cycles by coordinating appraisal documentation and tracking completion.
• Assisted with Industrial Relations (IR) processes, including preparing incident reports, disciplinary documentation, and employment confirmations.

Healthcare | Medical Aid | Call Centre Support

• Supported end-to-end HR functions within a fast-paced healthcare and medical aid environment, gaining exposure to recruitment, payroll, onboarding, and employee lifecycle administration.
• Assisted with recruitment coordination, including candidate screening, interview scheduling, and preparing employment documentation such as contracts and appointment letters.
• Processed payroll inputs, managed medical aid and provident fund registrations, and maintained accurate employee records in Oracle and OMS systems.
• Facilitated onboarding activities for new hires, including inductions, system setup, and responding to HR-related queries.
• Assisted with leave administration, exit interview coordination, and provided general administrative support to the HR team.