Summary
Overview
Work History
Education
Skills
Certification
Age
Maritalstatus
Dependents
References
Software
Timeline
Generic

Thandeka Mindu

Customer Service Consultant
Midrand

Summary

With the Knowledgeable and dedicated as a customer service professional with extensive experience of 10 years in automotive and Financial Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Administrator

Yonele Solutions
1 2020 - Current
  • Compiling quotes and invoices
  • Liaising with suppliers and contractors.
  • Filling documents, Tracking and ordering supplies and equipment.
  • Data Capturing, Handling of company petty cash.
  • Scheduling appointments.
  • Drafting contracts
  • Maintaining public relations.
  • Purchasing tools and materials and Planning meetings.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Managed company schedule to coordinate calendar and arrange travel.

Customer Service Advisor/Dealer Support Consultant

BMW Financial Services
01.2016 - 01.2019
  • Settling deals when financial agreement is fully paid up.
  • Allocation of funds, Refunds - related to active deals on Beam Retail System. Refunds - related to error by 3rd party .
  • Manual CATS and CRM.
  • Capitalizations of additional funds.
  • Removing and adding of residual values.
  • Extension of motor plan and warranty.
  • Quote settlements for various reasons (insurance).
  • Capturing of Applications.
  • Updating client's personal information and loading of beneficiary.
  • De-registration of vehicles,assist customers with requests for repair,product knowledge on renew of warranty complete and close repair orders.
  • Resolved concerns with products or services to help with retention and drive sales
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Handled customer inquiries and suggestions courteously and professionally
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Updated account information to maintain customer records

Sales Consultant

Monash SA
01.2015 - 01.2016
  • Handling online inquires on email.
  • Handling over 100 phone inbound inquiries phone for students for enrolments.
  • Providing feedback and escalating urgent queries to management on a timely basis. Processing of admissions and student services.
  • Increasing sales on live chat with Customers .
  • B2B Sales

Inbound Call Centre Agent

Merchants SA
01.2015 - 01.2015
  • Assisting commercial clients with all information for managing accounts, Updating commercial account and sending out statements
  • Demonstrated strong problem-solving skills by resolving customer issues during first call
  • Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores
  • Responded to customer calls and emails to answer questions about products and services
  • Investigated and resolved customer inquiries and complaints quickly

Customer Service Consultant

Multichoice
01.2013 - 01.2015
  • Inbound Calls, Technical support, Billing Enquires\ Journals
  • Completed 50 outbound follow-up calls each day to qualified prospects interested in product upgrade offerings.

Marketing Intern and Cisco Administrator

Westcon SA
01.2011 - 01.2013
  • Planning Events ,Campaign Telemarketing, Tele sales, Uploading Newsletters Content, Data Capturing, Budget Planning, Loading customers on ERP System, Query Handling,
  • Business development and proposal writing, Quote and order coordination, Relationship management of large resellers.

Education

Marketing NQF Level 4 -

Prior Learning Centre
Johannesburg
01.2011 - 04.2012

Skills

LEADERSHIP

COMMUNICATION

MARKETING

PROJECT MANAGEMENT

CUSTOMER SERVICE

BUDGET PLANNING

Office Administration

MS Office

Administrative Support

Attention to Detail

Staff Management

Recordkeeping and File Management

Certification

Call Centre Diploma, 2008, Quest Computer Skills Centre, Microsoft Word, Microsoft Excel, Windows navigation, Email and internet

Age

37

Maritalstatus

Single

Dependents

2

References

  • Hilario Jordan, Manager, Yonele Solutions, 079 860 6763
  • Bethuel Shabalala, Supervisor & Team Leader, BMW Financial Services, 080 060 0555
  • Fikiswa, Account Manager, Multichoice, 0722372066 / (011) 023 1021
  • Rufaro Mhuruyengwe, Marketing Co-coordinator, Westcon SA, (011) 233 3333
  • Louise Taute, Marketing Manager, Westcon SA, (011) 233 3333
  • Tebogo Mhlahlane, Call Centre Trainer, Havatech, (011)834 6961
  • Quest Computer Training, (011) 622 5158

Software

Microsoft PowerPoint

Spreadsheets

Email

Microsoft Office

Social media

Digital calendars

M 's Office

CRM

Timeline

Customer Service Advisor/Dealer Support Consultant

BMW Financial Services
01.2016 - 01.2019

Sales Consultant

Monash SA
01.2015 - 01.2016

Inbound Call Centre Agent

Merchants SA
01.2015 - 01.2015

Customer Service Consultant

Multichoice
01.2013 - 01.2015

Marketing NQF Level 4 -

Prior Learning Centre
01.2011 - 04.2012

Marketing Intern and Cisco Administrator

Westcon SA
01.2011 - 01.2013

Administrator

Yonele Solutions
1 2020 - Current
Thandeka MinduCustomer Service Consultant