Microsoft PowerPoint
Thandeka Mindu
Customer Service Consultant
Midrand
Summary
With the Knowledgeable and dedicated as a customer service professional with extensive experience of 10 years in automotive and Financial Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Administrator
Yonele Solutions
1 2020 - Current
- Compiling quotes and invoices
- Liaising with suppliers and contractors.
- Filling documents, Tracking and ordering supplies and equipment.
- Data Capturing, Handling of company petty cash.
- Scheduling appointments.
- Drafting contracts
- Maintaining public relations.
- Purchasing tools and materials and Planning meetings.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed company schedule to coordinate calendar and arrange travel.
Customer Service Advisor/Dealer Support Consultant
BMW Financial Services
01.2016 - 01.2019
- Settling deals when financial agreement is fully paid up.
- Allocation of funds, Refunds - related to active deals on Beam Retail System. Refunds - related to error by 3rd party .
- Manual CATS and CRM.
- Capitalizations of additional funds.
- Removing and adding of residual values.
- Extension of motor plan and warranty.
- Quote settlements for various reasons (insurance).
- Capturing of Applications.
- Updating client's personal information and loading of beneficiary.
- De-registration of vehicles,assist customers with requests for repair,product knowledge on renew of warranty complete and close repair orders.
- Resolved concerns with products or services to help with retention and drive sales
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner
- Responded to customer needs through competent customer service and prompt problem-solving
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records
Sales Consultant
Monash SA
01.2015 - 01.2016
- Handling online inquires on email.
- Handling over 100 phone inbound inquiries phone for students for enrolments.
- Providing feedback and escalating urgent queries to management on a timely basis. Processing of admissions and student services.
- Increasing sales on live chat with Customers .
- B2B Sales
Inbound Call Centre Agent
Merchants SA
01.2015 - 01.2015
- Assisting commercial clients with all information for managing accounts, Updating commercial account and sending out statements
- Demonstrated strong problem-solving skills by resolving customer issues during first call
- Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores
- Responded to customer calls and emails to answer questions about products and services
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Consultant
Multichoice
01.2013 - 01.2015
- Inbound Calls, Technical support, Billing Enquires\ Journals
- Completed 50 outbound follow-up calls each day to qualified prospects interested in product upgrade offerings.
Marketing Intern and Cisco Administrator
Westcon SA
01.2011 - 01.2013
- Planning Events ,Campaign Telemarketing, Tele sales, Uploading Newsletters Content, Data Capturing, Budget Planning, Loading customers on ERP System, Query Handling,
- Business development and proposal writing, Quote and order coordination, Relationship management of large resellers.
Education
Marketing NQF Level 4 -
Prior Learning Centre
Johannesburg 01.2011 - 04.2012
Skills
LEADERSHIP
COMMUNICATION
MARKETING
PROJECT MANAGEMENT
CUSTOMER SERVICE
BUDGET PLANNING
Office Administration
MS Office
Administrative Support
Attention to Detail
Staff Management
Recordkeeping and File Management
Certification
Call Centre Diploma, 2008, Quest Computer Skills Centre, Microsoft Word, Microsoft Excel, Windows navigation, Email and internet
Age
37
Maritalstatus
Single
Dependents
2
References
- Hilario Jordan, Manager, Yonele Solutions, 079 860 6763
- Bethuel Shabalala, Supervisor & Team Leader, BMW Financial Services, 080 060 0555
- Fikiswa, Account Manager, Multichoice, 0722372066 / (011) 023 1021
- Rufaro Mhuruyengwe, Marketing Co-coordinator, Westcon SA, (011) 233 3333
- Louise Taute, Marketing Manager, Westcon SA, (011) 233 3333
- Tebogo Mhlahlane, Call Centre Trainer, Havatech, (011)834 6961
- Quest Computer Training, (011) 622 5158
Software
Spreadsheets
Microsoft Office
Social media
Digital calendars
M 's Office
CRM
Timeline
Customer Service Advisor/Dealer Support Consultant
BMW Financial Services
01.2016 - 01.2019
Sales Consultant
Monash SA
01.2015 - 01.2016
Inbound Call Centre Agent
Merchants SA
01.2015 - 01.2015
Customer Service Consultant
Multichoice
01.2013 - 01.2015
Marketing NQF Level 4 -
Prior Learning Centre
01.2011 - 04.2012
Marketing Intern and Cisco Administrator
Westcon SA
01.2011 - 01.2013
Administrator
Yonele Solutions
1 2020 - Current
Similar Profiles
Lisa DanielsLisa Daniels
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Trudy AlwardTrudy Alward
Sr. Coder and Quality Auditor at IKS Solutions/AQuity Solutions, Formerly CSGSr. Coder and Quality Auditor at IKS Solutions/AQuity Solutions, Formerly CSG
Neo MojiNeo Moji
Junior Actuarial Analyst at DeloitteJunior Actuarial Analyst at Deloitte
Wendy KuschWendy Kusch
Checker at DSV Healthcare DistributionChecker at DSV Healthcare Distribution