Thandeka Maphumulo
Senior Medical Advisor
Johannesburg
Summary
I am adept in documentation, team leadership, and programme implementation. My job experience has offered me a well-rounded skill set, including first-rate interpersonal and communication skills. I have a solid education foundation and a passion for team leadership. I am extremely enthusiastic about the focus of patient care. I have worked with neonate and paediatric patients, together with HIV and TB patients. I’m currently at Momentum Health Medical scheme- Health for Me division. Throughout my internship, I rotated in different disciples, namely: internal medicine, family medicine, surgery, anaesthetics, orthopaedics, obstetrics and gynaecology, paediatrics. I am currently pursuing my MBA which I will use the skills acquired to be a great leader in practice. I can provide effective medical support related to different areas, as well as familiar with clinical trial procedures and marketing concepts. I have good strategic- thinking skills and ability to evaluate patient needs. I have solid leadership skills and I can provide constructive feedback to co-workers and medical team
Overview
11
11
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Senior medical advisor
MOMENTUM- HEALTH FOR ME (TELE MEDICINE)
04.2021 - Current
- I am responsible for the direction and leadership of operational, programmatic and personnel activities for Digital Health and Telehealth (Hello Doctor)
- Responsible for direct supervision and technical support of the Telehealth operations team (50 doctors)
- Responsible for building a cross-functional team to establish and maintain Momentum Health’s digital front door and digital health services, aimed at engaging patients in their health outside of our brick and mortar
- Inform the risk business unit on clinical risks related with high claims & costs
- Assist with queries received from new business, members regarding pre-existing medical conditions
- Provide clinical advice when underwriting policies & guidelines are reviewed
- Provide feedback to management on new clinical developments
- I manage & implement managed care initiatives
- Accountable for medical advisory services, including assisting with day-to-day case management enquiries & routine medicine enquiries
- I partake in meetings requiring clinical input, such as high-cost meetings
- Provides an experience and environment of patient- and family-centered care
- Manages complex medical authorizations
- Manage complaints from members and provide feedback to Head of Digital health
- Involved in the development and approving of new features on the Hello doctor platform
- Monthly Preparation of statics and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to clinical activity, quality, and safety
- Analysis of member statistics.
- Maintained strong relationships with healthcare providers by addressing their clinical concerns and providing timely, evidence-based responses.
- Educated sales representatives on product benefits and safety profiles, enhancing their ability to effectively communicate with physicians.
- Championed best practices in pharmacovigilance by staying current on industry regulations and guidelines.
- Influenced formulary decision-making by presenting real-world evidence supporting product efficacy.
- Collaborated with cross-functional teams to successfully launch new products in the market.
- Reviewed literature and facilitated discussion to develop and maintain product knowledge and expertise.
- Evaluated patient histories, complaints, and current symptoms.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
Acting business unit manager
PLATINUM HEALTH MEDICAL SCHEME – ANGLO AMERICAN
04.2019 - 12.2021
- Involved in the patient management: Family medicine -primary health care, chronic disease management and minor surgery, inpatient hospital management, pre-employment. Involved in the acute management emergency case Mining medical work up and management, acute injury treatment and management, male and female health, paediatrics, immunization, Involved in the referral of patients. Emergency medicine. Infection and Prevention committee- Involved in the write up of Policies in our unit and evaluation
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Increased efficiency by implementing new business unit strategies and streamlining operations.
- Strengthened organizational culture by promoting core values throughout daily operations.
- Mentored junior staff members, supporting their professional growth within the organization.
- Developed strong team dynamics through regular communication, resulting in improved performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Medical officer
IMPLATS-IMPALA PLATINUM HOSPITAL
03.2019 - 04.2019
- Involved in the patient management: Family medicine -primary health care, chronic disease management and minor surgery, inpatient hospital management, pre-Employment Mining medical work up and management, acute injury treatment and management, male and female health, paediatrics, immunization, Involved in the referral of patients
- In charge of Outpatient department and acting Business manager in intermittent times
- Advocated for patient-centered care within the healthcare facility by championing initiatives that cater to individual needs and preferences.
- Reviewed complex cases alongside colleagues during peer consultations to develop consensus on appropriate courses of action for challenging scenarios.
- Developed comprehensive treatment plans for patients with chronic conditions, promoting overall health and wellbeing.
- Implemented cost-saving measures while maintaining high-quality patient care, maximizing available resources for optimal results.
- Promoted a culture of safety within the healthcare facility, adhering to strict infection control measures and reporting potential hazards.
- Confirmed consistent and accurate medical recordkeeping practices.
- Day-to-day clinic activities such as patient care, new business development, and patient relations.
Medical officer
maternal adolescent and child health systems
04.2016 - 02.2019
- Involved in health systems strengthening by managing government patient care in HIV, advanced HIV and tuberculosis management of adult and paediatric patients in both clinics, district hospitals and regional hospitals
- Management of staff in various clinics
- Maintaining relationships with internal and external stakeholders
- Weekly presentation of disease management (using latest research data)
- Enhanced patient satisfaction with thorough assessments, diagnoses, and treatment plans.
- Established partnerships with community organizations to improve access to preventive healthcare services and enhance overall population health.
- Facilitated seamless transitions of care for patients by coordinating with physicians, nurses, and other healthcare professionals across various departments.
- Developed comprehensive treatment plans for patients with chronic condition ( HIV), promoting overall health and wellbeing
- Reviewed complex cases alongside colleagues during peer consultations to develop consensus on appropriate courses of action for challenging scenarios.
- Contributed to successful accreditation reviews by maintaining up-to-date knowledge on regulatory requirements and best practices.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Medical officer
aids health foundation-thembalabantu clinic
01.2016 - 03.2016
- Reported to the medical director
- Maintained relationships with internal stakeholders
- I was involved in the treatment and management of HIV and tuberculosis patients
- Advocated for patient-centered care within the healthcare facility by championing initiatives that cater to individual needs and preferences.
- Reviewed complex cases alongside colleagues during peer consultations to develop consensus on appropriate courses of action for challenging scenarios.
- Implemented cost-saving measures while maintaining high-quality patient care, maximizing available resources for optimal results.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
Community medical officer
stanger hospital
03.2015 - 12.2015
- Department of paediatrics
- Reported to the Head of Department
- I was part of the diagnosing, investigating, and managing paediatric and neonatal patients in POPD, Acute paediatric care, Nursery, High care nursery, Paediatric ward
- Presented at mortality meetings and workshops to share insights on innovative approaches in patient care management, fostering collaboration among peers within the industry.
- Improved patient outcomes by implementing evidence-based medical practices and protocols.
- Reduced hospital readmission rates through effective discharge planning and follow-up care.
- Participated in ongoing professional development opportunities to stay current with advances in medicine and enhance clinical skills.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
Community medical officer
untunjambili hospital
01.2015 - 02.2015
- Reported to the clinical manager
- I was in-charge of the paediatric ward where I treated and managed paediatric patients and manage all daily activities, compiling monthly mortality meetings
Medical practitioner
PIETERMARITZBURG HOSPITAL COMPLEX
01.2013 - 12.2014
- Rotated through different disciplines where I was involved in patient diagnose, investigation and management
- (Obstetrics and gynaecology, internal medicine, family medicine, psychiatry, paediatrics, surgery, orthopedics, anesthetics)
- Maintained accurate documentation of all patient interactions, ensuring compliance with regulatory requirements while also facilitating seamless continuity of care among providers.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex medical issues.
- Delivered clear communication to patients regarding diagnoses, treatment options, and preventive measures for maintaining overall health.
- Enhanced patient care by implementing evidence-based medical practices and staying updated on the latest treatment protocols.
- Managed time effectively during high-pressure situations, prioritizing critical tasks to ensure optimal patient outcomes were achieved despite constraints on resources or personnel availability.
Education
MATRICULATION -
01.2003 - 04.2007
Subjects: Mathematics HG, Physical science HG, Biology HG, English HG, IsiZulu HG, Accounting HG
MBCHB - undefined
01.2008 - 04.2012
MASTER OF BUSINESS ADMINISTRATION - undefined
MASTERS IN PHARMACOLOGY - undefined
Skills
Innovator- innovative approach to problem resolutionEffective leadership abilities (planning and problem solving, implement change, sensitive and forward thinking manner)A creative and dynamic approach to challengesAbility to build and sustain a network of relationshipsCommitted to professional and personal growthAbility to recognize personal strengths and weaknesses and develop goals for professional growth and achievement and contribute to their developmentTime management skillsAdaptability to changeWorks well under pressure/ high pressure situationsAbility to analyze medical dataExcellent communication and interpersonal skillsAbility to resolve conflict and team buildingExcellent organizational skillsSelf motivatedEffective organizational, planning and project management abilitiesAbility to function independently and deal with multiple, simultaneous projects
Clinical expertise
Understanding of medical affairs
Trained in emergency response
Pharmacovigilance knowledge
Remote health monitoring
Activities
- Durban global shaper- a world economic Forum: Co-lead in the 2019 health awareness initiative- A full day program where members of the community were able to test for HIV, diabetes, hypertension, pap smear, and breast exam. I was involved in getting sponsorship- (Johnson and Johnson, SANBS, Pink drive, Marie stopes)
- 2020- Distribution of Food parcels in multiple Wards in eThekwini District
- Local church leadership committee member
- Exercise: Gym, Tennis, Jogging
Membership
- SAma (South african Medical association)
- Medical protection society
- HPCSA- Health Professions counsel
- GROWTH CATALYST FUND- New Green economy 2030 Steering committee 2020 to 2022 - Directly reports to the Growth Catalyst Fund Board of Directors
Personality
Enthusiastic, young, and fast learner, Eager for new challenges, I work well both individually and as a group, optimistic.
Personal Information
- Date of Birth: 03/25/1990
- Nationality: South African
- Driving License: code 08-No restrictions. Own transport
- Marital Status: Married
Career Intention
Advancing my education on the current clinical practice of medicine in general. Eventually pursue a career in the medical corporate field
References
- Dr J Ramnath, Intern Co-Ordinator, 033 897 3000
- Dr J Van Lobenstein, Head of Department-Paediatrics, 032 437 6000
- Dr M Annamalai, Paediatric pulmonologist, 084 758 6694
- Dr B Mhlongo, Medical Director, 079 521 1203
Training
- Monthly Meetings- case discussion and literature review
- 2016-ART training program- Match
- 2016- CCMD prescriber training program AWAAC 2016 conference
- 2016- Training on art resistance
- 2016- ACC Drug Resistance and Complex TB and HIV Training
- 2017- Involve in an entry point of PICT of Addington hospital research article
- 2019- weekly presentations for medical staff
- 2020- BLS (Basic life support certificate-American Heart Association)
- 2020-ACLS (Advance life support certificate- wits University-American Heart Association)
- 2020- PALS (Paediatric life support certificate- Wits university-American Heart Association)
- 2021- ATLS (advanced trauma support- Wits university)
- 2023- CPD in getriatic medicine
- 2023- CPD in latest HIV guideline
Timeline
Senior medical advisor - MOMENTUM- HEALTH FOR ME (TELE MEDICINE)
04.2021 - Current
Acting business unit manager - PLATINUM HEALTH MEDICAL SCHEME – ANGLO AMERICAN
04.2019 - 12.2021
Medical officer - IMPLATS-IMPALA PLATINUM HOSPITAL
03.2019 - 04.2019
Medical officer - maternal adolescent and child health systems
04.2016 - 02.2019
Medical officer - aids health foundation-thembalabantu clinic
01.2016 - 03.2016
Community medical officer - stanger hospital
03.2015 - 12.2015
Community medical officer - untunjambili hospital
01.2015 - 02.2015
Medical practitioner - PIETERMARITZBURG HOSPITAL COMPLEX
01.2013 - 12.2014
UNIVERSITY OF KWAZULU NATAL - MBCHB,
01.2008 - 04.2012
QUEENSBURGH GIRLS HIGH - MATRICULATION,
01.2003 - 04.2007
UNIVERSITY OF WITWATERSRAND - MASTER OF BUSINESS ADMINISTRATION,
UNIVERSITY OF PRETORIA - MASTERS IN PHARMACOLOGY,