Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Timeline
Generic

Thandeka Mahlangu

Mandeni

Summary

I am a flexible and experienced with excellent time management skills. I am a good communicator with proven interpersonal skills and am used to working in a team while also being capable of using My own initiative. I am skilled in dealing with problems in a resourceful manner and negotiating to achieve beneficial agreements. I am always enthusiastic to learn and undertake new challenges.

Overview

5
5
years of professional experience

Work History

Front Desk

Vuma Youth Development Academy
05.2024 - Current
  • Answering and directing phone calls, maintaining company's schedules, documenting financial information, keeping effective records and files, checking, sorting and forwarding emails.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

Waitress

Eagles Nest Guest House (Restaurant)
03.2023 - 11.2023
  • Providing a positive first impression to every guest, greeting guests by names, effectively communicating order details to the kitchen staff, serving food and drink orders promptly, consistently providing excellent customer service, preparing the bill and collecting payment from customers, performing any other duties assigned.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Waitress

Aloe Lifestyle Hotel (5 Star Hotel)
06.2019 - 12.2022
  • Greeting and escorting guests, assisting the waiter in the service of food and beverages, setting up tables, taking food orders, cleaning and removing dishes, assisting with additional duties as requested by the hotel management.
  • Delivered services of exceptional quality to increase customer satisfaction.
  • Enhanced customer satisfaction by promptly attending to guest needs and providing exceptional service.
  • Provided excellent service under pressure during high-volume shifts while maintaining attention to detail and professionalism.
  • Reduced wait time for guests by assisting host/hostess with seating arrangements when necessary.
  • Supported restaurant success by staying up-to-date on current promotions, specials, and events to share with guests.
  • Inspected quality of products when needed to avoid customer dissatisfaction.
  • Ensured accurate billing for guests by double-checking orders before processing payments.
  • Managed allergy-sensitive orders diligently, liaising with the kitchen staff to ensure proper precautions were taken.

Education

Certificate - Accounting

High School
Mandeni
01.2018

Skills

  • Time management
  • Communication skills - written and oral skills
  • Attention to details
  • Teamwork
  • Computer Skill
  • Creativity
  • Critical thinking
  • Leadership
  • Scheduling appointments
  • Document Management
  • Initiative-taking
  • Basic accounting

Languages

English
Bilingual or Proficient (C2)

References

Available upon requests

Personal Information

  • ID Number: 980813 0920 082
  • Title: WAITRESS
  • Date of Birth: 08/13/98
  • Gender: Female
  • Nationality: South African

Timeline

Front Desk

Vuma Youth Development Academy
05.2024 - Current

Waitress

Eagles Nest Guest House (Restaurant)
03.2023 - 11.2023

Assistant Waitress

Aloe Lifestyle Hotel (5 Star Hotel)
06.2019 - 12.2022

Certificate - Accounting

High School

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Thandeka Mahlangu