Reading
Thandeka Kakudi
Call Centre Agent/Office Administration
Johannesburg,Gauteng
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.
Overview
8
8
years of professional experience
1
1
Language
Work History
Food Service Assistant
Fedics Food Services
10.2022 - Current
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
- Trained new staff on food preparation and safety procedures.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Initiated, planned and executed process improvements to optimize food inventory levels.
- Followed food safety practices and sanitation guidelines.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Assistant
Empact Group
04.2019 - 08.2020
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Trained new staff on food preparation and safety procedures.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
Call Center Agent
NMG
03.2018 - 03.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cashier
TSAfrika,ABI Devland
11.2017 - 02.2018
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with returns, refunds and resolving transaction issues.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Greeted customers entering store and responded promptly to customer needs.
Receptionist
ScarceGraphix
02.2016 - 06.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree -
Musi Comprehensive High School
Johannesburg, South Africa 04.2001 -
Skills
Manual Dexterity
Patient Relations
Patient Care
Weighing and Measuring
Plating and Portion Control
Chopping vegetables
Food Handler Certification
Recipe Adaptation
Interests
Learn foreign languages
Reading
I started reading books as an escape but I ended up enjoying,reading gives me knowledge and gives me stronger analytical thinking skills and helps my mental stimulation.
Timeline
Food Service Assistant
Fedics Food Services
10.2022 - Current
Food Service Assistant
Empact Group
04.2019 - 08.2020
Call Center Agent
NMG
03.2018 - 03.2019
Cashier
TSAfrika,ABI Devland
11.2017 - 02.2018
Receptionist
ScarceGraphix
02.2016 - 06.2017
No Degree -
Musi Comprehensive High School
04.2001 -