THANDEKA DLAMINI

Hotel Co-ordinator :

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.

Charlady:

• Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
• Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before check in.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
• Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
• Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.

Laundry Management:

• Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
• Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
• Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
• Examined dried clothes to identify stains, tears and issues.
• Provided exceptional customer service while receiving drop-off laundry orders from guests.
• Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
• Increased linen longevity with proper handling, folding, and storage procedures.
• Collected soiled linens and clothing and pretreated stains.
• Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.

• Assisted senior chefs with food preparation for large scale events and daily operations.
• Maintained strict hygiene and safety protocols.
• Worked closely with kitchen staff to ensure smooth service during events.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Maintained well-organized mise en place to keep work consistent.

• Prepared meals from scratch using authentic, popular recipes to generate repeat business.
• Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
• Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.

• Provided exceptional customer service in a fast paced retail setting.
• Operated the Point of Sale (POS) System to process transactions accurately.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.