Thandazo Ngesi
Back Office Admin
Heidelberg,GP
Summary
I am motivated and results-driven administrative professional with strong communication, customer service, and sales support experience. I work smart, adapt quickly to new challenges, and consistently deliver accurate, high-quality results. I am capable of working independently with minimal supervision as well as collaborating effectively within a team. I am organized, reliable, and committed to contributing to the success of the organization through professionalism, efficiency, and a positive attitude.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Back Office Admin and Customer Service Consultant
Bolttech
01.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in developing customer service protocols to enhance operational efficiency.
- Streamlined ticket resolution process, improving response times for customer support requests.
- Trained new team members on best practices for customer engagement and service delivery.
- I work well both independently and as part of a team, maintain confidentiality, and am committed to providing reliable administrative support while ensuring accuracy and professionalism in all my work.
- I communicate effectively with store agents, providing prompt support and guidance to help them achieve their sales targets. I assist with resolving queries, processing requests efficiently, and ensuring they have the information and resources needed to make successful sales while maintaining excellent customer service.
Direct Sales Representative
Metrosure
11.2021 - 11.2022
- Developed strong customer relationships through effective product demonstrations and personalized service.
- Executed sales strategies to achieve monthly targets, ensuring consistent revenue growth.
- Analyzed customer feedback to refine sales approaches and enhance overall satisfaction.
- Collaborated with marketing team to align promotional campaigns with customer needs and preferences.
Cashier
Checkoutstore
07.2016 - 09.2021
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Assisted customers with inquiries and resolved issues to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Collaborated with team members to optimize checkout workflows during peak hours.
Education
N6 Certificate - Business Management
Goldfields Fet Collage
Welkom, South Africa 04.2001 -
Skills
Call center experience
Complaint handling
Inventory tracking
Inbound and outbound call management
Strong communication skills with store agents and customers
Excellent customer service and relationship-building abilities
Skilled in supporting sales and achieving targets
Strong problem-solving and decision-making skills
Accurate data capturing and record management
Proficient in Microsoft Office (Excel, Word, and Outlook)
Excellent time management and multitasking abilities
Strong attention to detail and accuracy
Able to work independently and as part of a team
Professional, adaptable, and committed to delivering quality service
Active in sport (netball)
Participated in competitive netball, demonstrating strong teamwork, communication, discipline, and leadership skills. Developed the ability to perform under pressure, solve problems quickly, and work collaboratively to achieve team goals. Built resilience, time management, and commitment through regular training and competition.
Timeline
Back Office Admin and Customer Service Consultant
Bolttech
01.2023 - Current
Direct Sales Representative
Metrosure
11.2021 - 11.2022
Cashier
Checkoutstore
07.2016 - 09.2021
N6 Certificate - Business Management
Goldfields Fet Collage
04.2001 -