Thandazile Zulu
Administrator
Hibberdene,kwaZulu Natal
Summary
I have experience within various business environments. My core qualities are dedicated service, integrity and hard work. I am both adaptable and a quick learner and have helped myself to learn various workplace applications and disciplines. I am driven to succeed in any given situation. I feel that it enables me to offer future employers the knowledge and skills I accrued to assist them in their organizational endeavors. I am aiming to secure an opportunity within an established and progressive institution, which will offer a constant challenge and utilization of my current skills and experience while developing them further.
Overview
15
15
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Tender Administrator
Z Ngcobo Trading (Pty) Ltd
Hibberdene
10.2023 - Current
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
- Streamlined tender submission process by implementing efficient document management systems.
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
- Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions.
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals.
- Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process.
- Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers.
- Simplified complex technical information in bids, improving readability and increasing chances of success.
- Enhanced win rate for tenders by conducting thorough research and crafting compelling proposals.
- Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions.
- Organized training sessions for staff members on best practices in tender administration, boosting overall efficiency levels within the team.
- Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
- Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities
- Streamlined tender submission process by implementing efficient document management systems
- Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions
- Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail
- Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals
- Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process
- Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers
- Simplified complex technical information in bids, improving readability and increasing chances of success
- Enhanced win rate for tenders by conducting thorough research and crafting compelling proposals
- Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies
- Streamlined contract negotiations, securing favorable terms for both parties while adhering to organizational guidelines
- Organized training sessions for staff members on best practices in tender administration, boosting overall efficiency levels within the team
- Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions
- Improved overall bid quality by developing custom templates and standardizing proposal formats across the organization
- Ensured compliance with all relevant industry regulations, minimizing risk and potential liability for the organization
- Developed tailored presentations for prospective clients, demonstrating clear value propositions and competitive advantages over competitors
- Utilized various software programs to process customer payments
- Audited and corrected billing and posting documents for accuracy
- Disbursed petty cash by recording entries and verifying documentation
- Generated monthly billing and posting reports for management review
- Encoded and canceled checks using bank machines
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Used data entry skills to accurately document and input statements
- Monitored outstanding invoices and performed collections duties
- Generated accounts payable reports for management review to aid in financial and business decision making
- Reconciled accounts receivable to general ledger
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues
- Collaborated with customers to resolve disputes
- Responded to customer concerns and questions on daily basis
- Processed vendor and supplier payments on weekly basis
- Maintained accurate records of customer payments
- Created improved filing system to maintain secure client data
- Handled account payments and provided information regarding outstanding balances
- Kept vendor files accurate and up-to-date to expedite payment processing
- Contributed to the development of internal policies and procedures relating to tender administration, fostering a culture of continuous improvement
- Provided ongoing support to sales teams throughout the tender process, offering guidance on strategy development and pricing considerations
Human Resource Administrator
Thanda After School (N.P.O)
2 2019 - 9 2023
- Employee Records and Data: Ensure that all employee information is accurately uploaded and maintained on the HR System and any other System that may house employee data
- Ensure employee files are maintained with the most relevant documentation (soft or hard copies)
- Handle employee information and records confidentially and in line with the requirements of POPI
- HR Reporting: Produce employee reports at the request of key stakeholders
- Collate and coordinate information required for all regulatory reporting (BBBEE, Employment Equity, and Skills Development)
- Assist with the compilation of the monthly HR report for EXCO
- Provide department leaders with employee stats as and when required
- Recruitment Administration: Meet with Hiring Managers to obtain details of requirements
- Follow the necessary approval protocols
- Advertise vacancies
- Where approved, liaise with Recruitment Agents, providing direction
- Setup and manage technical and/or psychometric tests where required
- Conduct reference checks on final shortlisted candidates
- Prepare mock payslips where required
- Manage the appointment process of the selected candidate
- Onboarding: Prepare Employment packs for all new joiners
- Ensure IT is aware of new joiners starting so they can prepare hardware and setup before the employee's first day
- Assist new joiners to navigate the environment, sharing internal systems and operating protocols, making necessary introductions, collation of outstanding documents and address queries
- Be the point of contact for the new joiner
- Manage the Probation process
- Employment Equity: Collate information required for Employment Equity
- Prepare the EEA2 and EEA4 for review
- Oversee the activities of the EE Forum
- HR Administration: Ensure that all filing related to people practices are maintained
- Assist with day-to-day operations of the HR Department
- Manage staff birthdays, long service awards, and key celebrations
- Compiling letters for employees (VISA, UIF, Certificates of Service, etc.)
- Notify IT regarding any organizational structure changes
- Remuneration & Benefits: Payroll Administration: Ensure that the monthly payroll spreadsheet is accurately updated and timeously submitted to Payroll
- Manage Employee leave applications, approvals and balances
- Consolidate Employee overtime in conjunction with Line Managers and ensure timeous payment
- Ensure all queries are handled timeous
- Keep abreast of all external benefit changes and communicate to the relevant parties
- Timeously distribute accurate schedules to 3rd parties in respect of medical aid, group life and gap cover
- Assist staff with enquiries and resolve queries related to benefits
- Annual bonus and increases: Assist with the annual bonus process and maintain accurate records
- Assist with the annual and interim increases
- Engagement & Learning Administration: Assist with logistics of all HR driven initiatives
- Maintain the HR Activity Calendar
- Keep record of all training interventions and attendance by month
- Assist in the preparation of the UI-19, IOD and ensure timeous submissions.
- Updated HR database with new employee information, changes in benefits, and other details
- Prepared new hire letters, employee contracts, and corporate policies
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Managed payroll and timekeeping to track hours and accurately pay employees
- Oversaw hiring, staffing, and labor law compliance
- Provided essential guidance to managers regarding employee relations matters such as performance improvement plans, disciplinary actions, and termination procedures
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment
- Coordinated technical training and personal development classes for staff members
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits
- Addressed employee conflicts with appropriate urgency, following all corporate procedures
- Administered compensation programs that ensured equitable pay structures while aligning with budgetary constraints
- Answered employee inquiries regarding health benefits and 401k options
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees
- Collaborated with managers to identify and address employee relations issues
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Improved office efficiency by effectively managing internal communications and correspondence
Branch Manager
Doves Funeral Services
Port Shepstone
02.2009 - 12.2018
- Directing and Supervising Staff: direct and supervise the work of various staff members, such as embalmers, funeral attendants, death certificate clerks, and cosmetologists
- They ensure that all tasks related to funeral services are carried out efficiently and professionally
- Scheduling and Coordination: schedule burials, or cremations
- Work closely with families or friends of the deceased to arrange funeral details, including obituary notice wording, casket selection, and service plans
- Sales and Customer Service: sell funeral services, products, and merchandise to clients
- They offer counsel and comfort to grieving families and friends, providing support during a difficult time
- Compliance and Record Keeping: monitor funeral service operations to ensure compliance with applicable policies, regulations, and laws
- Maintain records, including state-required documents, tracking records, and product inventories
- Budget Monitoring: keeping a close eye on the financial health of the branch
- This involves managing expenses, revenue, and ensuring that the branch operates within its allocated budget
- Regularly review financial reports, track expenses (such as staff salaries, facility maintenance, and supplies), and identify areas where cost-saving measures can be implemented
- Collaborate with the central office or corporate management to align the branch's financial goals with the overall company objectives
- Sales Report Analysis: Monitor and analyze sales data related to funeral services, merchandise (such as caskets, urns, and memorial items), need arrangements
- Identify trends, patterns, and opportunities for growth
- For instance, you might notice an increase in demand for specific services during certain seasons or cultural events
- Work closely with the sales team (if applicable) to set targets, evaluate performance, and develop strategies to enhance sales
- Regularly review sales reports to assess the effectiveness of marketing campaigns, pricing strategies, and customer satisfaction.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Maintained friendly and professional customer interactions
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Engaged employees in business processes with positive motivational techniques
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
Education
Bachelor of Education - Education
Edutel Higher Education Institution
Pretoria, South Africa 01.2022 - Current
Diploma in Grade R Teaching (NQF Level 6) - Education
Lyceum The College For Higher Education
Durban, South Africa 01.2018 - 05.2021
Diploma - Early Childhood Education
Ma-Usi College
Flagstaff 01.2013 - 05.2015
Senior Certificate - Matric
Siwali Senior Secondary School
Lusikisiki, South Africa 01.2000 - 04.2005
Higher Certificate - Secretarial Management
Lwazi-Lwethu Training Centre
Flagstaff, South Africa 01.2013 - 05.2014
Higher Certificate - Human Resources Management
KZN Business Training Centre
Durban, South Africa 05.2021 - 05.2023
Advanced Certificate -
Bound For Gold Training Academy
Port Shepstone, South Africa 01.2022 - 05.2022
Certificate -
South Coast Computer Solution
Port Shepstone, South Africa 01.2008 - 05.2009
Diploma - Human Resources Management
Esayidi FET College
Port Shepstone, South Africa 01.2007 - 05.2008
Higher Certificate -
TEFL Professional Institute-Teacher Record
Online 01.2023 - 05.2023
Skills
Disciplinary Procedures
Presentations
Ability to work in a team
Communications
Management
Business Communication
Teaming
Attention to detail
Multi-tasking and prioritizing in a pressurized environment
Report Writing
Microsoft office (Word, Excel, PowerPoint)
Self-driven with high levels of initiative
Strong Work ethic
Procurement processes
Bid Evaluation
Leadership Qualities
Technical understanding
Document Control
Cost Estimation
Proposal Writing
Staff Training and Development
Cash handling expertise
Loss prevention strategies
Personal Information
- Date of Birth: 10/20/86
- Nationality: South African
- Driving License: Code 8 (Own Vehicle)
References
- Zakhele Ngcobo ,ZNgcobo Trading (Pty)Ltd ,amusezakhele@gmail.com,0736002348
- Nonhle Lungwazi, Manager, Thanda After School, nlungwazi@thanda.org, 0396991253
- Prince Ngxolashe, Area Manager, Doves Funeral Services, pngxolashe@doves.co.za, 072 811 9947
Timeline
Tender Administrator
Z Ngcobo Trading (Pty) Ltd
10.2023 - Current
Higher Certificate -
TEFL Professional Institute-Teacher Record
01.2023 - 05.2023
Bachelor of Education - Education
Edutel Higher Education Institution
01.2022 - Current
Advanced Certificate -
Bound For Gold Training Academy
01.2022 - 05.2022
Higher Certificate - Human Resources Management
KZN Business Training Centre
05.2021 - 05.2023
Diploma in Grade R Teaching (NQF Level 6) - Education
Lyceum The College For Higher Education
01.2018 - 05.2021
Diploma - Early Childhood Education
Ma-Usi College
01.2013 - 05.2015
Higher Certificate - Secretarial Management
Lwazi-Lwethu Training Centre
01.2013 - 05.2014
Branch Manager
Doves Funeral Services
02.2009 - 12.2018
Certificate -
South Coast Computer Solution
01.2008 - 05.2009
Diploma - Human Resources Management
Esayidi FET College
01.2007 - 05.2008
Senior Certificate - Matric
Siwali Senior Secondary School
01.2000 - 04.2005
Human Resource Administrator
Thanda After School (N.P.O)
2 2019 - 9 2023