Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Thandazile Zulu

Thandazile Zulu

Administrator
Hibberdene,kwaZulu Natal

Summary

I have experience within various business environments. My core qualities are dedicated service, integrity and hard work. I am both adaptable and a quick learner and have helped myself to learn various workplace applications and disciplines. I am driven to succeed in any given situation. I feel that it enables me to offer future employers the knowledge and skills I accrued to assist them in their organizational endeavors. I am aiming to secure an opportunity within an established and progressive institution, which will offer a constant challenge and utilization of my current skills and experience while developing them further.

Overview

15
15
years of professional experience
20
20
years of post-secondary education
3
3
Languages

Work History

Tender Administrator

Z Ngcobo Trading (Pty) Ltd
Hibberdene
10.2023 - Current
  • Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities.
  • Streamlined tender submission process by implementing efficient document management systems.
  • Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions.
  • Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions.
  • Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
  • Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals.
  • Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process.
  • Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers.
  • Simplified complex technical information in bids, improving readability and increasing chances of success.
  • Enhanced win rate for tenders by conducting thorough research and crafting compelling proposals.
  • Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions.
  • Organized training sessions for staff members on best practices in tender administration, boosting overall efficiency levels within the team.
  • Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
  • Maintained accurate records of all tender activities, ensuring easy reference and analysis for future bid opportunities
  • Streamlined tender submission process by implementing efficient document management systems
  • Facilitated successful project handovers from bid phase to delivery teams, ensuring seamless transitions with minimal disruptions
  • Leveraged expert knowledge of procurement processes to create persuasive responses to evaluation criteria questions
  • Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail
  • Increased company visibility within the industry by proactively seeking out new business opportunities through tender portals
  • Developed strong relationships with key stakeholders, resulting in improved communication and collaboration during the bidding process
  • Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers
  • Simplified complex technical information in bids, improving readability and increasing chances of success
  • Enhanced win rate for tenders by conducting thorough research and crafting compelling proposals
  • Conducted regular post-tender reviews to identify areas for improvement and optimize future bid strategies
  • Streamlined contract negotiations, securing favorable terms for both parties while adhering to organizational guidelines
  • Organized training sessions for staff members on best practices in tender administration, boosting overall efficiency levels within the team
  • Collaborated with cross-functional teams to ensure accurate and comprehensive tender submissions
  • Improved overall bid quality by developing custom templates and standardizing proposal formats across the organization
  • Ensured compliance with all relevant industry regulations, minimizing risk and potential liability for the organization
  • Developed tailored presentations for prospective clients, demonstrating clear value propositions and competitive advantages over competitors
  • Utilized various software programs to process customer payments
  • Audited and corrected billing and posting documents for accuracy
  • Disbursed petty cash by recording entries and verifying documentation
  • Generated monthly billing and posting reports for management review
  • Encoded and canceled checks using bank machines
  • Processed payment via telephone and in person with focus on accuracy and efficiency
  • Used data entry skills to accurately document and input statements
  • Monitored outstanding invoices and performed collections duties
  • Generated accounts payable reports for management review to aid in financial and business decision making
  • Reconciled accounts receivable to general ledger
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues
  • Collaborated with customers to resolve disputes
  • Responded to customer concerns and questions on daily basis
  • Processed vendor and supplier payments on weekly basis
  • Maintained accurate records of customer payments
  • Created improved filing system to maintain secure client data
  • Handled account payments and provided information regarding outstanding balances
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Contributed to the development of internal policies and procedures relating to tender administration, fostering a culture of continuous improvement
  • Provided ongoing support to sales teams throughout the tender process, offering guidance on strategy development and pricing considerations

Human Resource Administrator

Thanda After School (N.P.O)
2 2019 - 9 2023
  • Employee Records and Data: Ensure that all employee information is accurately uploaded and maintained on the HR System and any other System that may house employee data
  • Ensure employee files are maintained with the most relevant documentation (soft or hard copies)
  • Handle employee information and records confidentially and in line with the requirements of POPI
  • HR Reporting: Produce employee reports at the request of key stakeholders
  • Collate and coordinate information required for all regulatory reporting (BBBEE, Employment Equity, and Skills Development)
  • Assist with the compilation of the monthly HR report for EXCO
  • Provide department leaders with employee stats as and when required
  • Recruitment Administration: Meet with Hiring Managers to obtain details of requirements
  • Follow the necessary approval protocols
  • Advertise vacancies
  • Where approved, liaise with Recruitment Agents, providing direction
  • Setup and manage technical and/or psychometric tests where required
  • Conduct reference checks on final shortlisted candidates
  • Prepare mock payslips where required
  • Manage the appointment process of the selected candidate
  • Onboarding: Prepare Employment packs for all new joiners
  • Ensure IT is aware of new joiners starting so they can prepare hardware and setup before the employee's first day
  • Assist new joiners to navigate the environment, sharing internal systems and operating protocols, making necessary introductions, collation of outstanding documents and address queries
  • Be the point of contact for the new joiner
  • Manage the Probation process
  • Employment Equity: Collate information required for Employment Equity
  • Prepare the EEA2 and EEA4 for review
  • Oversee the activities of the EE Forum
  • HR Administration: Ensure that all filing related to people practices are maintained
  • Assist with day-to-day operations of the HR Department
  • Manage staff birthdays, long service awards, and key celebrations
  • Compiling letters for employees (VISA, UIF, Certificates of Service, etc.)
  • Notify IT regarding any organizational structure changes
  • Remuneration & Benefits: Payroll Administration: Ensure that the monthly payroll spreadsheet is accurately updated and timeously submitted to Payroll
  • Manage Employee leave applications, approvals and balances
  • Consolidate Employee overtime in conjunction with Line Managers and ensure timeous payment
  • Ensure all queries are handled timeous
  • Keep abreast of all external benefit changes and communicate to the relevant parties
  • Timeously distribute accurate schedules to 3rd parties in respect of medical aid, group life and gap cover
  • Assist staff with enquiries and resolve queries related to benefits
  • Annual bonus and increases: Assist with the annual bonus process and maintain accurate records
  • Assist with the annual and interim increases
  • Engagement & Learning Administration: Assist with logistics of all HR driven initiatives
  • Maintain the HR Activity Calendar
  • Keep record of all training interventions and attendance by month
  • Assist in the preparation of the UI-19, IOD and ensure timeous submissions.
  • Updated HR database with new employee information, changes in benefits, and other details
  • Prepared new hire letters, employee contracts, and corporate policies
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork
  • Managed payroll and timekeeping to track hours and accurately pay employees
  • Oversaw hiring, staffing, and labor law compliance
  • Provided essential guidance to managers regarding employee relations matters such as performance improvement plans, disciplinary actions, and termination procedures
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
  • Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management
  • Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment
  • Coordinated technical training and personal development classes for staff members
  • Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews
  • Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers
  • Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies
  • Coordinated company-wide events to enhance employee morale such as holiday parties, recognition ceremonies, and team outings
  • Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques
  • Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation
  • Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Administered compensation programs that ensured equitable pay structures while aligning with budgetary constraints
  • Answered employee inquiries regarding health benefits and 401k options
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees
  • Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities
  • Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees
  • Collaborated with managers to identify and address employee relations issues
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Improved office efficiency by effectively managing internal communications and correspondence

Branch Manager

Doves Funeral Services
Port Shepstone
02.2009 - 12.2018
  • Directing and Supervising Staff: direct and supervise the work of various staff members, such as embalmers, funeral attendants, death certificate clerks, and cosmetologists
  • They ensure that all tasks related to funeral services are carried out efficiently and professionally
  • Scheduling and Coordination: schedule burials, or cremations
  • Work closely with families or friends of the deceased to arrange funeral details, including obituary notice wording, casket selection, and service plans
  • Sales and Customer Service: sell funeral services, products, and merchandise to clients
  • They offer counsel and comfort to grieving families and friends, providing support during a difficult time
  • Compliance and Record Keeping: monitor funeral service operations to ensure compliance with applicable policies, regulations, and laws
  • Maintain records, including state-required documents, tracking records, and product inventories
  • Budget Monitoring: keeping a close eye on the financial health of the branch
  • This involves managing expenses, revenue, and ensuring that the branch operates within its allocated budget
  • Regularly review financial reports, track expenses (such as staff salaries, facility maintenance, and supplies), and identify areas where cost-saving measures can be implemented
  • Collaborate with the central office or corporate management to align the branch's financial goals with the overall company objectives
  • Sales Report Analysis: Monitor and analyze sales data related to funeral services, merchandise (such as caskets, urns, and memorial items), need arrangements
  • Identify trends, patterns, and opportunities for growth
  • For instance, you might notice an increase in demand for specific services during certain seasons or cultural events
  • Work closely with the sales team (if applicable) to set targets, evaluate performance, and develop strategies to enhance sales
  • Regularly review sales reports to assess the effectiveness of marketing campaigns, pricing strategies, and customer satisfaction.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
  • Maintained friendly and professional customer interactions
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Engaged employees in business processes with positive motivational techniques
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes

Education

Bachelor of Education - Education

Edutel Higher Education Institution
Pretoria, South Africa
01.2022 - Current

Diploma in Grade R Teaching (NQF Level 6) - Education

Lyceum The College For Higher Education
Durban, South Africa
01.2018 - 05.2021

Diploma - Early Childhood Education

Ma-Usi College
Flagstaff
01.2013 - 05.2015

Senior Certificate - Matric

Siwali Senior Secondary School
Lusikisiki, South Africa
01.2000 - 04.2005

Higher Certificate - Secretarial Management

Lwazi-Lwethu Training Centre
Flagstaff, South Africa
01.2013 - 05.2014

Higher Certificate - Human Resources Management

KZN Business Training Centre
Durban, South Africa
05.2021 - 05.2023

Advanced Certificate -

Bound For Gold Training Academy
Port Shepstone, South Africa
01.2022 - 05.2022

Certificate -

South Coast Computer Solution
Port Shepstone, South Africa
01.2008 - 05.2009

Diploma - Human Resources Management

Esayidi FET College
Port Shepstone, South Africa
01.2007 - 05.2008

Higher Certificate -

TEFL Professional Institute-Teacher Record
Online
01.2023 - 05.2023

Skills

Disciplinary Procedures

Personal Information

  • Date of Birth: 10/20/86
  • Nationality: South African
  • Driving License: Code 8 (Own Vehicle)

References

  • Zakhele Ngcobo ,ZNgcobo Trading (Pty)Ltd ,amusezakhele@gmail.com,0736002348
  • Nonhle Lungwazi, Manager, Thanda After School, nlungwazi@thanda.org, 0396991253
  • Prince Ngxolashe, Area Manager, Doves Funeral Services, pngxolashe@doves.co.za, 072 811 9947


Timeline

Tender Administrator

Z Ngcobo Trading (Pty) Ltd
10.2023 - Current

Higher Certificate -

TEFL Professional Institute-Teacher Record
01.2023 - 05.2023

Bachelor of Education - Education

Edutel Higher Education Institution
01.2022 - Current

Advanced Certificate -

Bound For Gold Training Academy
01.2022 - 05.2022

Higher Certificate - Human Resources Management

KZN Business Training Centre
05.2021 - 05.2023

Diploma in Grade R Teaching (NQF Level 6) - Education

Lyceum The College For Higher Education
01.2018 - 05.2021

Diploma - Early Childhood Education

Ma-Usi College
01.2013 - 05.2015

Higher Certificate - Secretarial Management

Lwazi-Lwethu Training Centre
01.2013 - 05.2014

Branch Manager

Doves Funeral Services
02.2009 - 12.2018

Certificate -

South Coast Computer Solution
01.2008 - 05.2009

Diploma - Human Resources Management

Esayidi FET College
01.2007 - 05.2008

Senior Certificate - Matric

Siwali Senior Secondary School
01.2000 - 04.2005

Human Resource Administrator

Thanda After School (N.P.O)
2 2019 - 9 2023

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