Thandazile Ngcobo
Customer Service Advisor, Bat Analyst, Operations Advisor
Durban
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service, Bat Analyst, Operations Advisor
Huntswood
11.2021 - Current
- Attending to the high volume of inbound calls, customer enquiries, and providing solution to customer's financial concerns
- Involved in the OVO account migration project
- Attending to the High balance final statement, Reads amendments, Disputes adjustments, Debt adjustments
Customer Experience – Tender’s
BBF Safety Group
02.2021 - 10.2021
- Business administration, Capturing orders accurately using JDE system, processing invoices, debit and credit notes, issuing Local content letter’s, Letter of Support for client to bid for tender’s, Prepare weekly & Monthly reports for management, Collecting Sample order’s and ensuring that they are signed and approved by RSM
Enrollment Adviser
Texila American University
12.2019 - 04.2020
- Enrolling students who want to study Masters and Bachelors in Business Administration
Customer Service Agent
Call Centres International
01.2018 - 11.2019
- Attending to the high volume of calls, customer enquiries, assisting customers with Sim swap, Black listing, Rica new Sim card
Sales & Service Consultant
First National Bank
04.2008 - 09.2014
- Conducting needs analysis for customers effectively on new accounts, customers financial advice in line with financial advisory intermediary service Act
- Data capturing & cross sell the bank products and achieve sales targets
- Ensure that customers are fully informed of their rights and obligations to the bank in accordance with code of banking practice
- Opening new accounts and maintenance
- Issue of bank statement, bank cheques, debit and credit cards
- Handling customer queries
- Increase limits on cards and issue new pin codes
- Helping Operation Manager in counting debit and cheque cards, credit card, against the branch report to ensure that all cards that has been received and issued actually exist
Education
Bachelor of accounting Sciences - Internal Auditing
University of South Africa
Matric - grade12
Albini Girls High
01.2000 - 05.2000
National Certificate - Accountancy
Elangeni College
Pinetown 01.2001 - 05.2002
Diploma - Financial Management
Elangeni College
Pinetown 01.2004 - 05.2007
Skills
Integrity
Honesty
Reliability
Analytical skills
Accuracy
Computer Literacy
MS Office
MS Excel
Team work
Deadline driven
Ability to work with figures
Self confident
Ability to work independently
Education - Tertiaryeducation
University of South Africa, Bachelor of Accounting Sciences in Internal Auditing, 2024, 1, Elangeni College (Pinetown Campus), Diploma In Financial Management, 2004-2007, Elangeni College (Pinetown Campus), National Certificate in Accountancy, 2001-2002, Albini Girls High, Matric (Grade 12), 2000
Health
Excellent
Dependants
2
References
- Mr Quinton Karelsen, Team Leader, Huntswood, 0685731777
- Mr Mohamed Dawood, Team Leader, OVO/Boost, 0712330175
Personal Information
- ID Number: 8312210308087
- Ethnicity: Black
- Date of Birth: 12/21/83
- Gender: Female
- Nationality: South African
- Driving License: Code 10
- Marital Status: Single
Timeline
Customer Service, Bat Analyst, Operations Advisor
Huntswood
11.2021 - Current
Customer Experience – Tender’s
BBF Safety Group
02.2021 - 10.2021
Enrollment Adviser
Texila American University
12.2019 - 04.2020
Customer Service Agent
Call Centres International
01.2018 - 11.2019
Sales & Service Consultant
First National Bank
04.2008 - 09.2014
Diploma - Financial Management
Elangeni College
01.2004 - 05.2007
National Certificate - Accountancy
Elangeni College
01.2001 - 05.2002
Matric - grade12
Albini Girls High
01.2000 - 05.2000
Bachelor of accounting Sciences - Internal Auditing
University of South Africa
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