Arts, learning new skills and life coach
Thandazile Ndlovu
Hazel
Pietermaritzburg,Other
Summary
Ambitious professional accustomed to liaising with cross-functional teams to support administrative workflows. Proactive communicator with expertise in operational coordination, planning and support. Committed professional worker providing reliable support to teaching and administration teams. Achieved smooth, orderly front-of-house management through excellent planning and organisation. Communicated clearly and professionally to maintain school values throughout staff, student and guest interactions. Experienced Sunday school teacher with over 17 years in a church institution. Excellent reputation for resolving problems and creating a conducive environment for children. Offers flexible schedule to deliver on team goals.
Overview
22
22
years of professional experience
2
2
Languages
Work History
School Administrator
Khanya Information Development Centre
Pietermaritzburg, South Africa
03.2019 - 03.2023
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Took and distributed detailed administrative meeting minutes.
- Issued invoices, managed accounts receivables and monitored school budget development.
- Answered telephone and email enquiries promptly, signposting requested information.
- Facilitated conflict resolution between students and staff to maintain order and safety.
- Established warm, welcoming reception areas to provide positive first impressions.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Partnered with management to implement processes and complete special projects.
- Photocopied and printed presentations and reports for meetings.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Arranged supplies, documents and spaces for meetings.
Events Coordinator
IPMS - Inhlanzeko Project Management Services
Durban, South Africa
12.2016 - 12.2018
- Managed event budgets, tracking expenses and identifying areas for cost optimisation.
- Facilitated communication between vendors, clients and internal teams to guarantee event success.
- Executed pre-event site inspections, identifying potential challenges and implementing preemptive solutions.
- Provided on-site support for presenters, performers and other key stakeholders during events.
- Coordinated seamless event logistics, organising venue setup, scheduling and participant registration.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
- Consulted with clients to gather information and discuss event vision.
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
- Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
- Facilitated smooth running of events averaging 2000 guests.
- Arranged and coordinated catering and signage with external providers.
- Gathered post-event client feedback and evaluated results to inform future planning.
- Reworked complex schedules and calendar plans to meet unexpected changes or demands.
Sales & Service Consultant
Telkom SA
Durban , South Africa
03.2001 - 11.2015
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Updated customer databases with accurate and current information.
- Coordinated order processing and shipment tracking, achieving accurate and timely deliveries.
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Assisted customers with varying questions using product knowledge and service expertise.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Utilised persuasive communication skills to overcome objections and secure sales.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Delivered outstanding after-sales care through regular communication with customers.
- Sold range of goods, equipment, supplies and related services to various establishments.
- Built rapport with new and existing customers to boost client retention.
- Achieved monthly sales and performance KPIs for improved team success.
- Proactively contacted prospective customers to increase sales.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Broadened customer bases to meet demanding sales territory targets.
- Facilitated smooth deliveries in line with customer requests.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
Education
Ba In Communication Science - Humanities
I have just completed the last year,awaiting assessment and evaluation for completion.
Telecommunications Courses - Telecoms
- Focus was on various customer care courses that enabled competency in workers.
Stress management courses were included also.
Only certificates were issued for internal courses,as they were nt on a degree bracket.
Skills
Human Resources
Parent engagement strategies
Student counselling
Discipline strategies
Cross-functional communication
Teacher relations
Caring and understanding
Diverse and proactive
Natural narturer
Accomplishments
- Collaborated with team of 50 in development of various government events where the service was for the high proofile government officials.
Interests
Timeline
School Administrator - Khanya Information Development Centre
03.2019 - 03.2023
Events Coordinator - IPMS - Inhlanzeko Project Management Services
12.2016 - 12.2018
Sales & Service Consultant - Telkom SA
03.2001 - 11.2015
UNISA - University of South Africa - Ba In Communication Science , Humanities
Telkom College Umbilo - Telecommunications Courses, Telecoms