Thandazile Marthy Mazibuko
Alberton
Summary
Experienced Designated Universal Banker with a proven track record in customer service and financial administration, currently serving at Standard Bank Melville Branch. Demonstrates exceptional interpersonal skills and strategic planning abilities, effectively managing customer accounts and transactions while ensuring compliance with banking regulations. Previous roles include Client Liaison Officer and Financial Admin, showcasing expertise in digital channel onboarding, financial data analysis, and risk management. Adept at resolving customer queries with clear communication and maintaining high service standards. Proficient in MS Office, committed to punctuality, and highly reliable. Career goals include advancing within the banking sector to leverage leadership skills for enhanced client satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Designated Universal Banker
Standard Bank Melville Branch
Auckland Park, GP
2025.11 - Current
- Own customer demand intake, assess needs accurately, and act with legislative compliance.
- Managed customer accounts, including opening, closing, and administering all account details to maintain high-quality service standards.
- Helped customers open, close and update bank accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
Client Liaison Officer
Standard Bank Melville Branch
Auckland Park, GP
2023.08 - 2025.10
- Coordinate reception to create confident introductions and meet specific customer requirements.
- Oversee digital channel onboarding, managing migration risks for new and existing customers.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
Financial Admin
QTH Group
Marshalltown, GP
2020.01 - 2022.08
- Gathering, analysing, and interpreting relevant financial data.
- Evaluating and optimizing financial controls and procedures.
- Updating daily transaction records and assisting with payroll administration.
- Managing accounts receivable and payable, as well as expenses.
- Keeping records of invoices and tax payments, as well as reviewing and processing reimbursements.
- Preparing income statements, balance sheets, and budgets.
- Identifying financial liabilities and performing risk analysis on liquidity and cash flow.
- Resolving account discrepancies and performing account reconciliations.
- Preparing financial reports, including projected returns on investment and growth rate.
Customer Service Consultant
Innovation Group
Randburg, GP
2017.06 - 2020.12
- To deliver world class service to customers by ensuring that all claims, queries, and other correspondence is resolved in a timeous manner whilst also completing other administrative functions to a high level of detail and accuracy, to improve customer service.
- To process, validate and liaise with clients, brokers and service providers following a client's motor and/or non-motor loss or incident.
- Ensure all claims and queries are logged as per SLA.
- To perform all administrative activities in line departmental objectives.
- To assign claims to relevant parties.
- Ensuring attention to detail is maintained to stop a further rise of a problem resulting from an error.
- To capture and respond to customer claims and queries, provide feedback to customers to improve customer service.
- Liaise with Clients/Contractors, therefore, must have a reasonable, analytical nature, and be very thorough.
Call Center Agent
Standard Bank CVOP
Constantia Kloof, GP
2013.05 - 2013.12
- Identifies customer needs effectively and opens new accounts according to laid down procedures.
- Transfers, amends, and closes accounts as and when requested by customers according to laid down instructions.
- Assist customers efficiently and effectively by ensuring that transactions are processed timeously.
- Ensures that Customer onboarding process is followed when necessary.
- Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
- Ensures that all new service requests (queries and complaints) are logged correctly, as either a 'first contact resolution' or 'non first contact resolution' as appropriate.
- Ensures that service requests in personal work list are actioned within agreed timelines.
Education
NQF 5 Banking Certificate -
CORNERSTONE
Johannesburg, GP2025-01
Higher Certificate - Economics and Management Science
UNIVERSITY OF SOUTH AFRICA
Johannesburg, GP2022-01
Matric Certificate -
TABHANE SECONDARY SCHOOL
2010-01
OHS Certificate -
EDUCOURSE
Call Center Operations Certificate -
EDUCOURSE
Skills
- Excellent Interpersonal Skills
- In depth Understanding of Policies and Procedures
- Able To Prioritize
- Proficient In MS Office
- Good use of Office Equipment
- Commitment and Punctuality
- Great Communication Skills
- Highly responsible and reliable
- Strategic Planning
- Leadership and teamwork
Custom
- Thobile Mabaso, Teamleader at Standard Bank Melville, Thobile.mabaso@standardbank.co.za, +27 73 334 2373 / +27 11 853 4310
- Thandeka Hlombe, Manager at QTH Group, Thandi@qth-group.co.za, +2779 3679 985 / +2710 516 0580
Timeline
Designated Universal Banker
Standard Bank Melville Branch
2025.11 - Current
Client Liaison Officer
Standard Bank Melville Branch
2023.08 - 2025.10
Financial Admin
QTH Group
2020.01 - 2022.08
Customer Service Consultant
Innovation Group
2017.06 - 2020.12
Call Center Agent
Standard Bank CVOP
2013.05 - 2013.12
NQF 5 Banking Certificate -
CORNERSTONE
Higher Certificate - Economics and Management Science
UNIVERSITY OF SOUTH AFRICA
Matric Certificate -
TABHANE SECONDARY SCHOOL
OHS Certificate -
EDUCOURSE
Call Center Operations Certificate -
EDUCOURSE