Thandazile Celimpilo Mkhwanazi
Johannesburg,GP
Summary
Customer Service Advisor handling inbound and outbound customer inquiries across phone, email, and chat. Resolves complaints, maintains high satisfaction scores, and keeps customer records accurate in CRM systems. Brings sales awareness to service conversations while supporting fast, reliable issue resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Concentrix
10.2024 - 01.2026
- Handled inbound and outbound customer inquiries via phone, email, and chat
- Resolved customer complaints and issues while maintaining high satisfaction scores
- Updated customer records accurately using CRM systems
Sales Representative
Mamela Consulting
11.2023 - 07.2024
- Promoted and sold products/services to customers, consistently meeting sales targets
- Built strong customer relationships to encourage repeat business
- Identified customer needs and recommended suitable solutions
- Maintained product knowledge to support effective sales conversations
- Recorded sales activity and customer interactions accurately
Cashier
Shoprite
06.2019 - 01.2022
- Processed cash, credit, and digital transactions accurately
- Balanced cash drawers and ensured correct change handling
- Assisted customers with purchases, returns, and inquiries
- Maintained clean and organized checkout area
- Supported team members during peak business hours
Education
Management Assistant N5 -
Western Tvet College
01-2023
Diploma in Tourism Management - Tourism Management
University of South Africa
04.2001 -
National Senior Certificate -
NKOMBOSE HIGH SCHOOL
01-2018
Skills
Customer service & support
Sales & upselling
Conflict resolution
CRM software
Customer follow-up
Cash handling & POS systems
Order processing
Inventory control
Transaction reconciliation
Shift coordination
ADDITIONAL INFORMATION
- Flexible schedule and availability
- Strong attention to detail
- Ability to work independently and in team settings
Timeline
Customer Service Advisor
Concentrix
10.2024 - 01.2026
Sales Representative
Mamela Consulting
11.2023 - 07.2024
Cashier
Shoprite
06.2019 - 01.2022
Diploma in Tourism Management - Tourism Management
University of South Africa
04.2001 -
Management Assistant N5 -
Western Tvet College
National Senior Certificate -
NKOMBOSE HIGH SCHOOL