Thandazani 066 046 7409 Madonda
Store Manager
MTHATHA,mthatha
Summary
Dynamic Store Manager with proven expertise at Build rite Hardware, specializing in customer service management and team development. Successfully enhanced customer satisfaction ratings through effective issue resolution and employee training. Skilled in inventory control and store merchandising, ensuring operational excellence and a welcoming environment for both customers and staff.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
Buildrite Hardware
MTHATHA
03.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Cashbuild
Bizana
02.2014 - 2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Cashbuild Management Courses
Business Management College South Africa 02.2025 - 11.2025
Skills
Customer service management
Timeline
High School Diploma -
Cashbuild Management Courses
02.2025 - 11.2025
Store Manager
Buildrite Hardware
03.2020 - Current
Assistant Store Manager
Cashbuild
02.2014 - 2015
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