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Thandanani Mzobe
Production Support Technician
Durban
Summary
Adept Production Support Technician with a proven track record at Skyworth (skyblu Technologies Pty Ltd), enhancing equipment utilization and operational efficiency through expert electrical troubleshooting and a strong mechanical aptitude. Demonstrated ability to lead process improvements and maintain rigorous attention to detail, significantly improving production viability and machine performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Production Support Technician
Skyworth (skyblu Technologies Pty Ltd)
Durban
11.2023 - Current
- Maximized equipment utilization rates through regular calibration, cleaning, and preventive maintenance measures.
- Played an integral role in achieving operational excellence by adhering to all company policies, regulations, and guidelines during daily tasks.
- Collaborated with cross-functional teams to address production bottlenecks and implement process improvements.
- Maintained detailed records of all activities related to production support tasks, ensuring accurate reporting for management review.
- Perform machine maintenance and provide technical support during breakdowns.
- Implement new techniques to improve production efficiency and viability.
- Identify potential issues early to prevent machine downtime.
- Maintain detailed records of machine failures and conduct evaluations.
- Improve machine performance through systematic troubleshooting and upgrades.
- Provided timely feedback on potential design issues, leading to more effective solutions for future product iterations.
- Improved overall product quality through meticulous monitoring of production processes and adherence to specifications.
Customer Service Representative
ISON Xperiences
Durban
01.2020 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
National Diploma in Electrical Engineering(HC) - Electrical Engineering
Mangosuthu University OfTechnology
Umlazi, South Africa 01.2011 - 04.2018
Skills
Electrical troubleshooting
Machine operation
Production scheduling
Detail-oriented
Data entry
Testing and troubleshooting
Mechanical aptitude
Troubleshooting expertise
Materials handling
Interests
Timeline
Production Support Technician
Skyworth (skyblu Technologies Pty Ltd)
11.2023 - Current
Customer Service Representative
ISON Xperiences
01.2020 - 11.2021
National Diploma in Electrical Engineering(HC) - Electrical Engineering
Mangosuthu University OfTechnology
01.2011 - 04.2018
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