Thamzeli W. Manentsa
Store Assistant/Admin Manager
Cape Town
Summary
Disciplined and results-driven retail operations professional with a diverse background in military service, healthcare retail, and store leadership. A decade of military experience has developed strong leadership and problem-solving skills, along with the ability to perform under pressure. Six years of expertise in healthcare retail within a fast-paced, regulated environment emphasizes a commitment to quality, compliance, and exceptional customer service. Currently serving as an Assistant/Admin Store Manager, skilled in leading teams, driving sales performance, and ensuring operational excellence. Actively pursuing a Bachelor of Commerce in Quantitative Management to enhance business acumen and strategic decision-making capabilities.
Overview
20
20
years of professional experience
Work History
Store Assistant/Admin Manager
Dis-Chem Pharmacies
03.2024 - Current
- Support the Store Manager in day-to-day operations, ensuring smooth workflows, adherence to SOPs, and delivery of business objectives.
- Oversee administrative and financial processes, including budgeting, expense control, cash handling, daily banking, float reconciliations, and SAP stock adjustments.
- Assist with inventory management, including ordering, stock flow, shrinkage monitoring, and coordinating bi-annual stock takes.
- Contribute to sales growth and profitability by supporting promotional campaigns, monitoring sales performance, and maintaining expense controls.
- Ensure store presentation and merchandising standards are upheld, with accurate pricing, compliant labeling, and effective promotional displays.
- Provide HR and people management support, including scheduling, leave management, performance monitoring, and coordinating staff training and development.
- Maintain and update workforce systems (KRONOS) and ensure accurate documentation of HR processes.
- Deliver customer service support, handling escalations, monitoring loyalty signups, and ensuring customer satisfaction is consistently met.
- Analyze operational and financial data to identify inefficiencies, assist with corrective actions, and support reporting for senior management.
Store Assistant Manager (Trainee)
Dis-chem Pharmacies
03.2023 - 02.2024
- Managed stock control processes, including goods in transit, stock takes, reconciliations, and shrinkage prevention.
- Ensured accurate stock flow to the sales floor and compliance with receiving SOPs.
- Assisted with promotional planning, merchandising, and execution in FMCG, Health & Beauty.
- Supported achievement of store sales targets and monitored competitor activity to identify growth opportunities.
- Handled daily cash-ups, reconciliations, and maintained transaction integrity across all store operations.
- Monitored expenses, controlled overtime and casual spend, and supported budget adherence.
- Delivered customer service support by resolving complaints, processing loyalty sign-ups, and ensuring accurate rewards transactions.
- Assisted with HR administration, including leave management, scheduling, staff records, and workforce management (KRONOS).
- Coordinated employee training, policy implementation, and compliance with health, safety, and audit requirements.
- Maintained high store standards in housekeeping, merchandising, and customer service.
Pharmacist Assistant (Post Basic Qualified)
Dis-chem Pharmacies
08.2021 - 02.2023
- Interpreting, dispensing and compounding prescription within scope of practice.
- Dispensing of schedule 1 to schedule 5 medicines or substances
- Handing out of medication to patients within scope of practice
- Answering of telephones and assisting with patient queries
- Calling Medical aids with regards to claims queries and pre-authorisation
- Advising customers on general Healthcare while working within legal and ethical guideline.
- Assisting with some pharmacy administration
- E-mail maintenance and medication ordering
- Script filing and general house keeping
Pharmacist Assistant (Learner Basic/Learner Post Basic)
Clicks Retailer
01.2018 - 07.2021
- Interpreting, dispensing and compounding prescription within scope of practice.
- Dispensing of schedule 1 to schedule 5 medicines or substances
- Handing out of medication to patients within scope of practice
- Processing, dispensing, compounding, and packing of Automated Repeat Prescriptions (RPS) and MedExpress orders.
- Answering of telephones and assisting with patient queries
- Calling Medical aids with regards to claims queries and authorisation
- Assisting with pharmacy administration and daily reports
- Ordering of medications and schedule substances
- Help with preparation of to-follow medication.
Apprentice/Artisan (Electronics Trade)
South African Air Force
04.2010 - 12.2017
- Daily inspection communication and navigation systems
- Maintain and service radio communication systems
- Maintain and service navigation systems
- Vhf/Uhf antenna maintenance
- Install vehicle mounted radio communication systems
- LAN installation, new telephone lines and maintain PABX system
IT Helpdesk (LAN Administrator)
South African Amy
01.2006 - 03.2010
- Create and administer network user Accounts
- Computer first line repair
- Install printers, scanners and other hardware
- Log calls to technical contractors
- Data capturing
- Seal and audit new equipment
Education
Bachelor of Commerce - Quantitative Management
University of South Africa
Cape Town, South Africa 04.2001 -
National Certificate - Pharmacy Assistant (Post Basic)
Pharmacy Health Care Academy
Cape Town, South Africa 04.2001 -
Further Education & Training - Pharmacy Assistant (Learner Basic)
Pharmacy Health Care Academy
Cape Town, South Africa12-2018
Artisan - Electronic Communication (SA Air force)
South African Air Force
Langebaanweg, South Africa01.2013
N4 Cert - Electrical Engineering
Northlink College
Cape Town, South Africa01.2013
Static Section Leadership - Army
Army School of Signals
Pretoria01.2008
Basic Military Training - Army
3 SA Infantry Battalion
Kimberley, South Africa01.2006
NC - Information & Communication Technology
PC Training & Business College
Cape Town01.2005
Matriculation - Grade 12
Kulani Secondary School
Cape Town01.2003
Skills
- In-depth knowledge of retail operations
- Receiving and till operations oversight
- Proficient in stock control and inventory management
- Collaborative relationship management
- Strong verbal and written communication
- Understanding of fundamental financial principles
- Strong analytical thinking with the ability to assess situations and implement effective solutions
- Effective time management in retail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in SAP, UNISOLV, and SuccessFactors
- Demonstrated leadership capabilities with experience in supervising and training staff
- Exposure to basic Industrial Relations (IR) practices and management training
KNOWLEDGE & TRAINING
- Finance for Non-Financial Managers
- Business Process Improvement
- Operations Management Foundation
- Computer Literacy
- Unisolv Programme
- Jag System
- Marconi and Xprocure
- Sap and E-Scripting
References
Mr George Mtshali (Dispensary Manager)
Dis-Chem Pharmacies Haasendal
Tel No: (021) 541-0034
Cell No: 083 514 1023
Mr Stanton Booi (Store Manager)
Dis-Chem Pharmacies Cape Gate
Tel No: (021) 983-1000
Cell no: 073 087 1540
Mr Luthando Mazinyo (HR Manager)
South African Air Force
Contact No: 078 819 7376
Timeline
Store Assistant/Admin Manager
Dis-Chem Pharmacies
03.2024 - Current
Store Assistant Manager (Trainee)
Dis-chem Pharmacies
03.2023 - 02.2024
Pharmacist Assistant (Post Basic Qualified)
Dis-chem Pharmacies
08.2021 - 02.2023
Pharmacist Assistant (Learner Basic/Learner Post Basic)
Clicks Retailer
01.2018 - 07.2021
Apprentice/Artisan (Electronics Trade)
South African Air Force
04.2010 - 12.2017
IT Helpdesk (LAN Administrator)
South African Amy
01.2006 - 03.2010
Bachelor of Commerce - Quantitative Management
University of South Africa
04.2001 -
National Certificate - Pharmacy Assistant (Post Basic)
Pharmacy Health Care Academy
04.2001 -
Further Education & Training - Pharmacy Assistant (Learner Basic)
Pharmacy Health Care Academy
Artisan - Electronic Communication (SA Air force)
South African Air Force
N4 Cert - Electrical Engineering
Northlink College
Static Section Leadership - Army
Army School of Signals
Basic Military Training - Army
3 SA Infantry Battalion
NC - Information & Communication Technology
PC Training & Business College
Matriculation - Grade 12
Kulani Secondary School
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