Thamsanqa Wisdom Hlophe
Tembisa
Summary
Dynamic and results-oriented professional with extensive experience as a Sales Assistant at Pep Store and Tutor at Creative Minds Academy.
Excelled in relationship building and complex problem-solving, with a will to learn and adapt and boosting sales targets.
Skilled in cash handling and possesses strong communication abilities, consistently enhancing customer loyalty and team productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Assistant
Pep Store
09.2019 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Increased store foot traffic with innovative window display designs.
- Developed loyal customer base by providing consistent, high-quality service.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Monitored sales trends to advise management on potential inventory adjustments.
- Organized in-store promotions to increase awareness of new product lines.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Collaborated with team members to achieve sales targets and improve store performance.
- Implemented customer feedback system to identify and address areas for improvement.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Tutor
Create Minds Academy
02.2012 - 12.2014
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Implemented strategies to manage classroom behavior effectively, creating conducive learning environment for all students.
- Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
- Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
- Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
- Encouraged critical thinking and analytical skills in students through debate and discussion-based classes.
- Enhanced students' understanding of complex mathematical concepts by developing and implementing diverse, interactive lesson plans.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
- Facilitated group tutoring sessions for enhanced collaborative learning and problem-solving skills.
- Conducted regular assessments to monitor student progress and adjust teaching methods accordingly.
- Supported students in preparing for college entrance exams, leading to improved outcomes and acceptance into desired programs.
- Utilized technology effectively in classroom to provide interactive and engaging educational experiences.
- Boosted students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
- Created positive and encouraging learning environment to foster love for learning among students.
- Increased student engagement in science subjects by incorporating hands-on experiments and real-world applications into curriculum.
- Improved literacy rates among students through innovative reading and comprehension strategies.
- Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.
- Developed personalized learning plans for students with special educational needs, enabling significant progress in their academic performance.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
- Assisted students in developing study skills and strategies.
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Developed methods to motivate and engage students in learning.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Conducted review sessions to help students prepare for tests.
- Used variety of teaching methods to successfully help wide range of students.
- Created personalized lesson plans to meet needs of diverse learners.
- Mentored and coached students with focus on developing independence and self-confidence.
Education
Matric -
Masisebenze Comprehensive School
Tembisa 12.2011
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Cash register operation
- Customer needs assessment
- Visual merchandising
- Task prioritization
- Team collaboration
- Customer relationship management
- Order fulfillment
- Upselling strategies
- Market trends
- Brand representation
- Loyalty program promotion
- Merchandising proficiency
- Team support and assistance
- Returns and exchanges
- Sales target achievement
- Customer service
- Friendly and helpful
- Strong communication and interpersonal skills
- Team cooperation
- Customer assistance
- Creative thinking
- Attention to detail
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
- Positive customer engagement
- Excellent written and verbal communication
- Building customer loyalty
- Product knowledge
- Goal driven
- Flexible hours
- Safety and cleanliness standards
- Multitasking
- Store organization
- Inventory and stocking
- Team leadership
- Meeting sales goals
- Engaging with diverse customers
- Store opening and closing
- Organizational skills
- Sales and promotions
- POS software
- Computer proficiency and Microsoft office
- Exceeding customer expectations
- Payment processing
- Product and service sales
- Documentation and reporting
- Time management
- Basic mathematics
- Brand promotion
- Active listening
- Loss prevention
- Information analysis
- Security practices
- Problem-solving
- Conflict resolution
- Speech clarity
Certification
National Senior Certificate (Umalusi)
Languages
English
Advanced (C1)
isiZulu
Advanced (C1)
SePedi
Intermediate (B1)
Sesotho
Upper intermediate (B2)
Timeline
Sales Assistant
Pep Store
09.2019 - 02.2025
Tutor
Create Minds Academy
02.2012 - 12.2014
Matric -
Masisebenze Comprehensive School
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