Winterveld chicken Abbattoir
Thamsanqa Mzwandile Matjene
Pretoria (Tshwane) ,Gauteng
Summary
Dynamic professional with a proven track record at Winterveld Chicken Abattoir, excelling in customer service and community outreach. Recognized for enhancing team collaboration and effectively communicating project updates. Adept at fostering relationships and addressing community needs, driving positive outcomes through innovative solutions and dedicated support.
Overview
2
2
Work History
Blocksman (SLAUGHTER)
Winterveld chicken Abbattoir
Pretoria
09.2019 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Community Liaison Officer
Buzaphi Construction
Pretoria
07.2017 - 05.2019
- Facilitated community engagement through public forums and informational sessions.
- Coordinated outreach initiatives with local organizations and stakeholders.
- Developed educational materials about construction projects for community awareness.
- Assisted in resolving community concerns related to construction activities.
- Maintained strong relationships with residents to foster positive communication.
- Supported project teams by gathering community feedback and insights.
- Organized volunteer events to promote company involvement in local initiatives.
- Communicated project updates effectively to diverse community groups.
- Assessed data from surveys and focus groups to determine areas of need within a given region.
- Created presentations outlining progress made on various projects throughout the year.
- Responded promptly to inquiries from constituents regarding resource availability or other matters pertaining to their well-being.
- Researched current trends in social issues relevant to the target population.
- Organized and facilitated meetings between local leaders, organizations and citizens.
- Advised clients on available resources to address their needs.
Customer Service Representative
Call Center Nucleus
Johannesburg
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using internal systems.
- Provided detailed product information to enhance customer understanding.
- Voice Logging
- Inbound Calling (insurance).
Education
Elmar College
Pretoria Elmar College
Pretoria Skills
- Customer service
- Community outreach
- Team collaboration
- Project communication
Languages
English
Proficient (C2)
C2
Afrikaans
Advanced (C1)
C1
References
References available upon request.
Affiliations
- Novel and poetry Reading
- Playing Chess
- Intense Repetitive Exercise(Gym)
- Music Production
Timeline
Blocksman (SLAUGHTER)
Winterveld chicken Abbattoir
09.2019 - 02.2022
Community Liaison Officer
Buzaphi Construction
07.2017 - 05.2019
Customer Service Representative
Call Center Nucleus
Elmar College
Elmar College