Cloud computing
THAMSANQA NXUMALO
EUC Technician
Cape Town,WC
Summary
Skilled End User Support Technician with background in managing technical troubleshooting, resolving user issues, and maintaining computer systems. Strengths lie in providing stellar customer service, prioritizing tasks efficiently, and communicating effectively with users. Previous roles have involved making significant contributions to improving system efficiency and user satisfaction levels.
Overview
3
3
years of professional experience
Work History
EUC/ Network Control Intern
Department of Correctional Services
Malmesbury
10.2024 - 05.2025
- Managed user accounts within the Active Directory environment, including adding and removing users from groups.
- Provided technical support for internal staff on various networking issues.
- Worked closely with end users to solve problems related to hardware and software.
- Assisted with troubleshooting hardware and software issues.
- Installed applications and operating systems on user machines.
- Provided on-site training to end users on using various applications and tools.
- Generated reports on incident resolution status and usage statistics of IT services and systems.
- Uploaded, configured, and managed email applications.
- Maintained inventory of IT equipment and assets.
- Set up, troubleshoot, and support business systems such as BAS, LOGIS, A&R, PERSAL, and MS Office Suite applications.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
End User Support Technician, Intern
SITA
Cape Town
06.2024 - 10.2024
- Provided first-level support to end users for hardware, software, and networking issues via remote tools.
- Documented help desk tickets and resolutions, and provided overall assistance in the daily administration of a Windows-based network environment.
- Trained and guided staff on the use of hardware and software systems, as well as provided support for new technology rollouts.
- Troubleshoot and support business systems for SAPS, GACS, ICDMS,IBM Mainframe, and Outlook.
Assisted Educator
Greenwood Park Primary School
Durban
03.2023 - 10.2023
- Coordinated extracurricular activities for children over age 10 in school settings.
- Recorded student performance metrics in SAMS.
- Enhanced safeguarding policy and ensured effective implementation.
- Organised classroom materials and resources, ensuring availability and readiness for daily activities.
- Employed mix of advice, criticism and encouragement to help students learn and grow.
Inbound Technical Support Agent
CCI
UMhlanga Rocks
11.2019 - 04.2020
- Contributed to positive team morale by demonstrating professionalism, and commitment to excellence.
- Supported customers with online billing, access, and account issues.
- Ensured compliance with quality standards set forth by the company's management team.
- Investigated customer complaints about product performance or service delivery issues.
- Assisted customers with troubleshooting computer hardware and software issues.
- Provided technical support to customers via phone, email, and chat.
- Trained customers on how to properly use their software applications and hardware components.
Education
National Diploma - Information And Communication Technology
Durban University of Technology
Durban05-2022
High School Diploma -
Umlazi Comprehensive Technical High School
Umlazi01-2016
Skills
- Network troubleshooting
- Active Directory management
- Technical support
- Hardware installation
- Software configuration
- Customer relationship management
- User training
- Effective communication
- Technical troubleshooting
References
- Sita, Mr. F. Mgwili, senior manager, 27 73 155 0409, frank.mgwili@sita.co.za
- Sita, Mr G. Pieters, manager/supervisor, +27 61 497 8207, gary.pieters@sita.co.za
- Sita, Ms. P. Sihlali, colleague, +27 78 238 8317, princess.sihlali@dcs.gov.za
- Department of Correctional Services, Mror, Mrr S. Filani, +27 76 432 6380, sabelo.filani@dcs.gov.za
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Artificial Intelligence
Travelling
Work Preference
Work Location
HybridRemoteOn-SiteImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
EUC/ Network Control Intern
Department of Correctional Services
10.2024 - 05.2025
End User Support Technician, Intern
SITA
06.2024 - 10.2024
Assisted Educator
Greenwood Park Primary School
03.2023 - 10.2023
Inbound Technical Support Agent
CCI
11.2019 - 04.2020
National Diploma - Information And Communication Technology
Durban University of Technology
High School Diploma -
Umlazi Comprehensive Technical High School
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