Thamsanqa Mthezi
Microsoft Dynamics Consultant
Johannesburg
Summary
Experienced Microsoft Dynamics 365 Consultant with a proven track record in evaluating issues, delivering effective solutions, and facilitating the deployment of D365 F&O solutions. Demonstrates strong problem resolution skills, technical issue analysis, and system testing capabilities. Proficient in business analysis, change management, and agile methodology. Adept at managing workflows, user groups, and enhancing inventory control. Skilled in technical reporting and proficient in CRM systems and Microsoft Power BI. Career goals include leveraging extensive ERP knowledge to drive organizational efficiency and innovation.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Finance Systems Support Analyst
Collinson
12.2024 - 04.2025
- Enhanced system performance by identifying and resolving complex technical issues.
- Streamlined support processes for increased efficiency and faster resolution times.
- Participated actively in regular team meetings to share insights on current challenges and collaborate on effective solutions.
- Reduced system errors through thorough troubleshooting and root cause analysis of technical problems.
- Supported the integration of new technologies into existing systems, helping businesses stay competitive in the digital landscape.
- Generated reports to track interdepartmental movers and organisational leavers.
- Created user accounts and assigned permissions.
Microsoft Dynamics 365 Consultant
Barron
01.2022 - 12.2024
- Evaluated issues and delivered effective suggestions
- Facilitated the deployment process by aiding in the preparation and execution of D365 F&O solutions
- Tested functionality post-system upgrades, ensuring seamless daily tasks
- Adopted agile practices like daily scrums to streamline workflow and monitor progress
- Managed workflows and user groups for efficient routing of business documents
- Addressed and fixed technical issues efficiently
- Contributed to interdepartmental report generation tasks
- Ensured transparency in return order processing costs, crucial for audit processes
- Configured quality management tailored to business requirements using inventory and warehouse competencies
- Set up the email to case function on customer service
- Configure work templates & location directives to redirect work for indent stock to a custom warehouse location
- Enhanced inventory control by setting up scheduled tasks
- Configured and set up asset management & quality management.
- Led change management initiatives, guiding organizations through transformational changes smoothly and effectively.
- Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.
- Handled complex problems and issues by understanding root causes and implementing solutions.
Junior MS Dynamics Business Analyst
Barron
01.2021 - 01.2022
- Attended daily meetings for project updates
- Developed a comprehensive understanding of logistics management
- Resolved technical issues for warehouse staff using Dynamics 365 F&O
- Troubleshot D365-related problems for end users
- Enhanced skills in API analysis and troubleshooting
- Studied team operations to enhance understanding of effective problem-solving strategies
- Supported the rollout of enhanced workflows, leading to improved effectiveness.
- Assisted with system migrations, preserving data integrity.
- Developed documentation to enhance understanding of operational changes
Education
National Diploma - Information Technology
Damelin College
National Senior Certificate - undefined
Mondeor High School
Microsoft Certification - MS Dynamics 365: Supply Chain Fundementals
Pearson
Johannesburg 04.2001 -
Skills
- Microsoft Dynamics 35
- Verbal and written communication skills
- Problem Resolutions
- Microsoft Dynamics ERP
- User Acceptance Training
- User Support
- Data Extraction
- Technical Issue Analysis
- System Testing
- HTML & CSS
- Azure devops usage
- SQL server understanding
- Executive presentation
- Critical thinking
Leadership Experience
Collaborative leader, with the ability to work effectively with cross functional teams to achieve common goals.
More Skills
- Microsoft Dynamics 365
- Verbal and written communication skills
- Problem Resolutions
- Microsoft Dynamics ERP
- User Acceptance Training
- User Support
- Data Extraction
- Technical Issue Analysis
- System Testing
- HTML & CSS
- Azure DevOps usage
- SQL server understanding
- Executive presentation
- Critical thinking
- Business analysis
- Workflow design
- Systems configuration
- Knowledge of ERP systems
- Change management
- Technical troubleshooting
- PowerApps expertise
- SQL server knowledge
- Process improvement
- Product lifecycle knowledge
- Customer Service
- Data collection and analysis
- Salesforce CRM
- Creative thinking
Communication Skills
Strong communication skills, including effective verbal and written communication, active listening, and empathy.
Timeline
Finance Systems Support Analyst
Collinson
12.2024 - 04.2025
Microsoft Dynamics 365 Consultant
Barron
01.2022 - 12.2024
Junior MS Dynamics Business Analyst
Barron
01.2021 - 01.2022
Microsoft Certification - MS Dynamics 365: Supply Chain Fundementals
Pearson
04.2001 -
National Senior Certificate - undefined
Mondeor High School
National Diploma - Information Technology
Damelin College
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