Summary
Overview
Work History
Education
Skills
Timeline
Generic
THAMSANQA MNGOMEZULU

THAMSANQA MNGOMEZULU

Customer Service Representative
Johannesburg

Summary

Results-driven customer service professional with over 4 years of experience delivering exceptional support, resolving complex issues, and building strong customer relationships. Proficient in communication, problem-solving, and maintaining high satisfaction levels. Dedicated to improving the customer experience and contributing to company objectives.

Overview

6
6
years of professional experience
6058
6058
years of post-secondary education

Work History

Customer Banking Consultant

Nutun
10.2023 - 06.2025
  • Maintaining customers accounts.
  • Perfom Maintaince on customers profiles ,including updating addresses, stop and reissuing cards,disputes and cancelling debit orders as needed.
  • Engaging with customers via chat platform to provide information in answering inquiries and resolve issues promptly and professionally.
  • Good typing skills to keep response time low and multitasking.
  • Communication skills and knowledge of features offered.
  • Documenting customers interactions.
  • Lodging complaints for customers in order to receive feedback and to know on what to improve.
  • Participate in ongoing training and development to stay updated on company policies, products, and procedures to ensure accurate information is provided.
  • Working odd hours between 21h00-8h00am (South African time) to accommodate our customers (Australian).
  • Conducted thorough financial assessments to provide customized banking solutions that catered to individual customer needs.

Customer Service Representative

Ison Xperiences
04.2022 - 09.2023
  • Managed difficult customer situations with professionalism and empathy.
  • Answered customer inquiries via phone, email, and chat.
  • Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
  • Resolving issues and troubleshooting technical problems.
  • Followed up on unresolved cases to keep customers informed of progress towards solution.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Merchants
08.2020 - 05.2022
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Manages incidents and service requests.
  • Assisted customers with their internet and cable services.
  • Provided payment arrangements to help customers manage their bills.
  • Upsold mobile services to existing customers.
  • Retained customers by offering solutions to prevent service cancellations, follow up to ensure resolution.
  • Keep record if customers interaction, follow communication procedures, guidelines and policies.
  • Assisting with technical issues and troubleshooting.
  • Show empathy, active listening, kindness and going an extra mile.

Sales Agent

I-Talk Financial Services
03.2019 - 01.2020
  • Described product to customers to accurately explain details and care of merchandise.
  • Maintained strong relationships with existing customers to ensure repeat business.
  • Delivered exceptional service after completed sales, processing paperwork and coordinating support.
  • Utilized CRM software to manage leads, contacts, and deals effectively.
  • Achieving sales targets and converting outbound leads.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%

Education

Certificate - End User Computing Course NQF 3

SandM IT Training
Johannesburg, South Africa
11-2021

Certificate - Information Technology System NQF 3

SandM IT Training
Johannesburg, South Africa
11-2021

High School Diploma - NQF 4

Reasoma Secondary School
Johannesburg, South Africa
12-2017

Skills

  • Customer service representative with a strong background in financial services, client relationship management, and problem resolution Skilled in handling customer inquiries, processing transactions, and providing tailored banking solutions Adept at working in fast-paced environments while ensuring exceptional customer satisfaction and compliance with banking regulations Seeking a role that leverages my expertise in financial consulting and customer service excellence,Computer skills -Ms Word ,Ms Excel,Internet Ms,PowerPoint, Ms Windows, XP and Ms Office

REFERENCE

Karabo Vukela - Nutun

Team Leader

Karabov@nutuncom

0657157127

Melody Gwele - Ison Xperiences
Team Leader
melodygwele@isonxperiencescom
0610575809

Sabie Msimango - Merchants
Team leader
Sabiemsimango@merchantscoza
0790944925

Mduduzi Gama - I-Talk Financial
Services
SDF Manager
mduduzigama@irgacademycom
27 62 960 8457

Timeline

Customer Banking Consultant

Nutun
10.2023 - 06.2025

Customer Service Representative

Ison Xperiences
04.2022 - 09.2023

Customer Service Representative

Merchants
08.2020 - 05.2022

Sales Agent

I-Talk Financial Services
03.2019 - 01.2020

Certificate - End User Computing Course NQF 3

SandM IT Training

Certificate - Information Technology System NQF 3

SandM IT Training

High School Diploma - NQF 4

Reasoma Secondary School

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THAMSANQA MNGOMEZULUCustomer Service Representative