Programming
Thalukanyo Tryphosa Netsharotha
Specialist Rules Officer
Centurion
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
15
15
years of post-secondary education
Work History
Specialist Rules Officer
Medscheme Holdings (Pty) Ltd
Johannesburg
05.2016 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Technical Specialist
Metropolitan Health Group (MMI Holdings (Pty) Ltd)
Pretoria
11.2013 - 04.2016
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Completed troubleshooting and diagnostics on company resources.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
- Investigated system issues and implemented resolutions to reduce downtime.
- Presented business leaders with ROI estimations to drive project planning.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Developed technical requirement documentation for new software products.
- Improved systems with addition of new features and infrastructure.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
Quality Assessor
Metropolitan Health Group (MMI Holdings (Pty) Ltd)
Pretoria
08.2011 - 10.2012
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Participated in departmental meetings to establish short- and long-term strategy.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Analyzed quality and performance data to support operational decision-making.
- Addressed non-conformance issues, pausing production to correct errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Used to create presentations, flowcharts and graphs detailing data analysis results.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Defined and implemented quality initiatives to reduce risk.
Claims Assessor
Discovery Holdings (Pty)Ltd
Sandton
08.2004 - 08.2009
- Processed Medical aid insurance claims for policyholders.
- Reviewing high level claims queries
- Reviewing audits reports, file them and prepare for internal and external audits
- Identifying gaps and make recommendations
- Managing team of 10 members
Education
Bachelor of Commerce Business Informatics - Business Informatics
University of South Africa
Pretoria 06.2018 - Current
National Diploma Information Technology - Information Technology
University of South Africa
Pretoria, South Africa 01.2008 - 12.2016
Network Centered Computing - Information Technology
National Institute of Information Technology
Johannesburg, South Africa 01.2002 - 12.2002
Software
Timeline
Bachelor of Commerce Business Informatics - Business Informatics
University of South Africa
06.2018 - Current
Specialist Rules Officer
Medscheme Holdings (Pty) Ltd
05.2016 - Current
Technical Specialist
Metropolitan Health Group (MMI Holdings (Pty) Ltd)
11.2013 - 04.2016
Quality Assessor
Metropolitan Health Group (MMI Holdings (Pty) Ltd)
08.2011 - 10.2012
National Diploma Information Technology - Information Technology
University of South Africa
01.2008 - 12.2016
Claims Assessor
Discovery Holdings (Pty)Ltd
08.2004 - 08.2009
Network Centered Computing - Information Technology
National Institute of Information Technology
01.2002 - 12.2002
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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