Thalifhi Chewe
Southdale
Summary
I am a Hard worker, I am excellent with customer service. I am able to make solutions and right decisions when faced with difficult situations. I also offer a positive energy and a lot of creativity if need be. I am a peoples person, I enjoy meeting new people and I also love working in the service industry. Lastly I always give 100% at the workplace and in everything else I do.
Efficient Croupier known for high productivity and task completion with precision. Specialized in game management, customer interaction, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance player experience and maintain casino standards.
Overview
10
10
years of professional experience
Work History
Casino Dealer (Croupier)
Gold Reef City Casino
11.2023 - Current
- Participated in Roulette knockout competition Gauteng series 2015 and 2016
- Roulette Masters Competition South African series 2015, 2016 and 2017
- Participated in the Dealer Championships Competition South African series 2016
- Performed chip exchanges for customers as needed throughout the shift.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Collaborated with supervisors on developing strategies for improving customer service standards.
- Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
- Ensured that all patrons were aware of house rules before engaging in any form of gambling.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Responded to any disputes or questions from customers regarding game rules or payouts.
11.2023 - Current
Casino Host
Carnival Cruise Line
07.2022 - 01.2023
- Researched competitors' offerings in order to remain competitive in terms of pricing and services offered.
- Developed relationships with customers by providing personalized service and offering incentives to encourage repeat visits.
- Worked closely with external vendors such as tour operators, travel agencies, airlines, and hotels to coordinate packages for visiting patrons.
- Participated in regular staff meetings to discuss customer satisfaction ratings, current trends in the industry.
Casino Dealer
Carnival Cruise Line
11.2018 - 01.2022
- Maintained cleanliness of work area by wiping down tables after each game session.
- Displayed strong communication skills when interacting with guests and coworkers alike.
- Adhered to established procedures for processing buy-ins and cashing out customers.
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
Casino Host training
Carnival Cruise Line
03.2019 - 01.2020
- Addressing guest concerns, handling bookings & queries, ensuring the casino service promise
- Casino Dealer- blackjack, roulette, Three card Poker, Texas Hold 'em Poker and Trainee Dice Dealer
Casino Dealer (Croupier)
Gold Reef City Casino training school
Southdale
02.2015 - 04.2015
Education
Gold Reef City Casino training school
Southdale, JHB, South Africa04.2015
High School Diploma -
Sir John Adamson High School
Gauteng12-2012
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Hard worker
- Excellent with customer service
- Able to make solutions and right decisions in difficult situations
- Positive energy and creativity
- Handling money
- Speech clarity
- Resolving conflicts
- Payout calculation
- Security awareness
- Friendly demeanor
- Excellent customer service
- Game rules
- Team player mentality
References
- Jelena Khazi, Manager Casino Crew, 305-406-4830, 3655 NW 87th Avenue, Miami, FL, 33178-2428, USA
- Gold Reef City, +27 11 248 5037 or +27 11 248 500, Cnr Northern Parkway and Data Crescent, Ormonde
Languages
- English
- Afrikaans
- Sepedi
- IsiZulu
Desired Positions
- Casino Host
- Table Dealer (Croupier)
Personal Information
- ID Number: 9404125568084
- Gender: Male
- Nationality: South African
Languages
English
First Language
Spanish
Upper Intermediate
B2
Afrikaans
Advanced
C1
Dutch
Elementary
A2
Timeline
Casino Dealer (Croupier)
Gold Reef City Casino
11.2023 - Current
11.2023 - Current
Casino Host
Carnival Cruise Line
07.2022 - 01.2023
Casino Host training
Carnival Cruise Line
03.2019 - 01.2020
Casino Dealer
Carnival Cruise Line
11.2018 - 01.2022
Casino Dealer (Croupier)
Gold Reef City Casino training school
02.2015 - 04.2015
Gold Reef City Casino training school
High School Diploma -
Sir John Adamson High School