Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Work Preference
SeniorSoftwareEngineer

THAKHANI TSHIMBUDZI

IT FIELD TECHNICIAN
POLOKWANE

Overview

4
4
years of professional experience
5
5
Certificates
1
1
year of post-secondary education

Work History

IT Field Support Technician

NETMARKS IT
05.2022 - Current
  • Conducted regular system backups to protect sensitive data from loss or corruption.
  • Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
  • Reduced system downtime with proactive maintenance of hardware, software, and network components.
  • Improved system performance by troubleshooting and resolving hardware, software, and network issues.
  • Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
  • Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
  • Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Provided end-user training on software applications, leading to increased productivity among employees.
  • Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
  • Contributed to successful disaster recovery efforts by developing comprehensive backup plans and testing procedures regularly.
  • Ensured compliance with industry best practices related to information security and data privacy policies.
  • Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
  • Participated in quality assurance activities including testing patches and updates before deployment across the organization.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Generated reports for customer service issues and repair records.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Installed and maintained automated teller machines in retail stores.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Demonstrated increased knowledge of company products and equipment.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Assisted customers with technical support inquiries.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Restored data on computers and office machines.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

IT Technician

NETMARKS
09.2020 - Current
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Maintained office PCs, networks and mobile devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners ,routers and panel patches

Education

High School Diploma -

MASS COMPUTER TRAINING
LIMPOPO
04.2001 -

High School Diploma -

TSHIVHASE SECONDARY
VHUFULI LIMPOPO
2007.01 - 2007.12

Skills

    Hardware Installation

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Certification

[MTA][GIJIMA] - [3 MONTHS]

Timeline

IT Field Support Technician

NETMARKS IT
05.2022 - Current

[SECURITYPLUS], [BOSTON CITY CAMPUS BRAAMFONTEIN] - [3MONTHS]

12-2020

[A+], [BOSTON CITY CAMPUS BRAAMFONTEIN - [2 MONTHS]

10-2020

IT Technician

NETMARKS
09.2020 - Current

[MTA][GIJIMA] - [3 MONTHS]

02-2017

INFORMATION TECHNOLOGY DIPLOMA-MASS COMPUTER TRAINING-2008-2009

01-2008

MATRIC Certificate , [TSHIVHASE SECONDARY SCOOL] - [2007]

12-2007

High School Diploma -

TSHIVHASE SECONDARY
2007.01 - 2007.12

High School Diploma -

MASS COMPUTER TRAINING
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemote

Important To Me

Company CultureCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programs

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THAKHANI TSHIMBUDZIIT FIELD TECHNICIAN