THAKHANI TSHIMBUDZI
IT FIELD TECHNICIAN
POLOKWANE
Overview
4
4
years of professional experience
5
5
Certificates
1
1
year of post-secondary education
Work History
IT Field Support Technician
NETMARKS IT
LIPMOPO
05.2022 - Current
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Contributed to successful disaster recovery efforts by developing comprehensive backup plans and testing procedures regularly.
- Ensured compliance with industry best practices related to information security and data privacy policies.
- Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
- Participated in quality assurance activities including testing patches and updates before deployment across the organization.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Generated reports for customer service issues and repair records.
- Performed maintenance duties and safely handled chemicals and solutions.
- Installed and maintained automated teller machines in retail stores.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Demonstrated increased knowledge of company products and equipment.
- Evaluated systems according to predetermined checklist and noted issues.
- Assisted customers with technical support inquiries.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Restored data on computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
IT Technician
NETMARKS
LIMPOPO
09.2020 - Current
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners ,routers and panel patches
Education
High School Diploma -
MASS COMPUTER TRAINING
LIMPOPO 04.2001 -
High School Diploma -
TSHIVHASE SECONDARY
VHUFULI LIMPOPO 2007.01 - 2007.12
Skills
Hardware Installation
Application installations
Peripheral Repair
Debugging
Desktop Technical Support
Help Desk Operations
Wireless Networking
Network Troubleshooting
Application support
Peripheral maintenance
Network Maintenance
Mobile Device Management
Network Security
Information Security
Certification
[MTA][GIJIMA] - [3 MONTHS]
Timeline
IT Field Support Technician
NETMARKS IT
05.2022 - Current
[SECURITYPLUS], [BOSTON CITY CAMPUS BRAAMFONTEIN] - [3MONTHS]
12-2020
[A+], [BOSTON CITY CAMPUS BRAAMFONTEIN - [2 MONTHS]
10-2020
IT Technician
NETMARKS
09.2020 - Current
[MTA][GIJIMA] - [3 MONTHS]
02-2017
INFORMATION TECHNOLOGY DIPLOMA-MASS COMPUTER TRAINING-2008-2009
01-2008
MATRIC Certificate , [TSHIVHASE SECONDARY SCOOL] - [2007]
12-2007
High School Diploma -
TSHIVHASE SECONDARY
2007.01 - 2007.12
High School Diploma -
MASS COMPUTER TRAINING
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse