THAKHANI RATSIBI
Midrand, Midridge Park Johannesburg
Summary
I am a dedicated ICT professional with a Bachelor’s degree in Information Technology and strong academic achievement, including 12 distinctions. I have experience in Business Analysts, software development, system analysis, SQL database management, and software testing, including functional, integration, regression, and user acceptance testing (UAT). I am passionate about applying my technical and analytical skills to deliver effective business and system solutions while continuously growing within the ICT industry.
Overview
3
3
years of professional experience
Work History
Software Tester
Ecogra
Rosebank
09.2025 - Current
- Experienced Compliance Tester specializing in online gaming platform testing and certification.
- Conducted regulatory, functional, and compliance testing across multiple jurisdictions.
- Validated responsible gaming, security, and fairness requirements to ensure adherence to industry standards.
- Drafted compliance and certification reports ensuring alignment with jurisdiction-specific requirements.
- Identified, documented, and tracked defects, collaborating closely with QA and development teams to enhance product quality.
- Skilled in risk analysis, test case execution, and compliance verification processes.
- Performed audit documentation, evidence collection, and regulatory reporting.
- Experienced working in Agile/Scrum environments with strong attention to detail and accuracy
Customer Support Agent
ADAPT IT
JOHANNESBURG CAMPUS
11.2024 - 08.2025
- Provided Tier 1 and Tier 2 support for Opera V5 PMS across hotel operations.
- Resolved reservation, billing, check-in/out, housekeeping, and night audit issues to enhance guest satisfaction.
- Supported Windows OS environments and basic network connectivity (TCP/IP, VPN, LAN/WAN).
- Maintained high SLA compliance and achieved over 95% ticket resolution within targets.
- Assisted in rollout and migration of Opera V5 for hotel properties, facilitating seamless transition and adoption.
- Ensured smooth system performance through troubleshooting and collaboration with cross-functional teams.
Software Developer Intern
ADAPT IT
JOHANNESBURG CAMPUS
04.2024 - 11.2024
- Experienced software developer specializing in Oracle Opera PMS integrations, customizations, and migration projects.
- Skilled in developing APIs and interfaces between Opera PMS and third-party systems, including POS, payment gateways, and channel managers.
- Proficient in PL/SQL, Oracle Forms/Reports, and database development for building custom modules, reports, and data models.
- Experienced in software testing, debugging, regression testing, and user acceptance testing (UAT) to ensure system reliability and performance.
- Strong collaboration skills with cross-functional teams, QA teams, and stakeholders to deliver scalable and efficient software solutions.
Business Analyst
NETCAMPUS GROUP (Learnership)
11.2023 - 05.2024
- Worked with stakeholders and clients to model and document goals, communicating transparently to meet 98% deadlines.
- Traveled 3 of 5 days to work with clients, observing business processes, interviewing staff, and documenting practices.
- Analyzing business operations and presenting findings.
- Budgeting and forecasting.
- Gathering, analyzing, and documenting business and system requirements from stakeholders.
- Monitoring project progress and ensuring deliverables align with business objectives and timelines.
Education
Bachelor of Information Technology - Business Systems
Rosebank College
Pretoria, GP01-2022
Matric - Bachelor’s Admission Pass (Tshivenda HL, Distinction)
Patrick Ramaano Secondary School
01-2018
Skills
- SQL, JavaScript, HTML, Nodejs, Angular, Oracle sql Developer and C#
- Software Development and Testing
- Project Management
- Reporting and business analysis
- Knowledge of cloud platforms, including Oracle and Opera Cloud
- Strong problem-solving skills and analytical mindset
- Good communication skills
- Customer service excellence
- Call handling expertise
- Excellent customer service
- Microsoft Office
- Analytical and Critical Thinking
- Data analysis and Risk Management
- ERP and SDLC
- Agile and scrum methodologies
Languages
English
Advanced
C1
Sotho
Upper Intermediate
B2
Tshivenda
Proficient
C2
References
- Mapule Mbonani, Support & Escalations Supervisor, +27 61 613 9641
- Kamogelo Mohlala, Team Lead, +27 72 010 9711
Timeline
Software Tester
Ecogra
09.2025 - Current
Customer Support Agent
ADAPT IT
11.2024 - 08.2025
Software Developer Intern
ADAPT IT
04.2024 - 11.2024
Business Analyst
NETCAMPUS GROUP (Learnership)
11.2023 - 05.2024
Bachelor of Information Technology - Business Systems
Rosebank College
Matric - Bachelor’s Admission Pass (Tshivenda HL, Distinction)
Patrick Ramaano Secondary School