Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
THAKHANI RATSIBI

THAKHANI RATSIBI

Midrand, Midridge Park Johannesburg

Summary

I am a dedicated ICT professional with a Bachelor’s degree in Information Technology and strong academic achievement, including 12 distinctions. I have experience in Business Analysts, software development, system analysis, SQL database management, and software testing, including functional, integration, regression, and user acceptance testing (UAT). I am passionate about applying my technical and analytical skills to deliver effective business and system solutions while continuously growing within the ICT industry.

Overview

3
3
years of professional experience

Work History

Software Tester

Ecogra
Rosebank
09.2025 - Current
  • Experienced Compliance Tester specializing in online gaming platform testing and certification.
  • Conducted regulatory, functional, and compliance testing across multiple jurisdictions.
  • Validated responsible gaming, security, and fairness requirements to ensure adherence to industry standards.
  • Drafted compliance and certification reports ensuring alignment with jurisdiction-specific requirements.
  • Identified, documented, and tracked defects, collaborating closely with QA and development teams to enhance product quality.
  • Skilled in risk analysis, test case execution, and compliance verification processes.
  • Performed audit documentation, evidence collection, and regulatory reporting.
  • Experienced working in Agile/Scrum environments with strong attention to detail and accuracy

Customer Support Agent

ADAPT IT
JOHANNESBURG CAMPUS
11.2024 - 08.2025
  • Provided Tier 1 and Tier 2 support for Opera V5 PMS across hotel operations.
  • Resolved reservation, billing, check-in/out, housekeeping, and night audit issues to enhance guest satisfaction.
  • Supported Windows OS environments and basic network connectivity (TCP/IP, VPN, LAN/WAN).
  • Maintained high SLA compliance and achieved over 95% ticket resolution within targets.
  • Assisted in rollout and migration of Opera V5 for hotel properties, facilitating seamless transition and adoption.
  • Ensured smooth system performance through troubleshooting and collaboration with cross-functional teams.

Software Developer Intern

ADAPT IT
JOHANNESBURG CAMPUS
04.2024 - 11.2024
  • Experienced software developer specializing in Oracle Opera PMS integrations, customizations, and migration projects.
  • Skilled in developing APIs and interfaces between Opera PMS and third-party systems, including POS, payment gateways, and channel managers.
  • Proficient in PL/SQL, Oracle Forms/Reports, and database development for building custom modules, reports, and data models.
  • Experienced in software testing, debugging, regression testing, and user acceptance testing (UAT) to ensure system reliability and performance.
  • Strong collaboration skills with cross-functional teams, QA teams, and stakeholders to deliver scalable and efficient software solutions.

Business Analyst

NETCAMPUS GROUP (Learnership)
11.2023 - 05.2024
  • Worked with stakeholders and clients to model and document goals, communicating transparently to meet 98% deadlines.
  • Traveled 3 of 5 days to work with clients, observing business processes, interviewing staff, and documenting practices.
  • Analyzing business operations and presenting findings.
  • Budgeting and forecasting.
  • Gathering, analyzing, and documenting business and system requirements from stakeholders.
  • Monitoring project progress and ensuring deliverables align with business objectives and timelines.

Education

Bachelor of Information Technology - Business Systems

Rosebank College
Pretoria, GP
01-2022

Matric - Bachelor’s Admission Pass (Tshivenda HL, Distinction)

Patrick Ramaano Secondary School
01-2018

Skills

  • SQL, JavaScript, HTML, Nodejs, Angular, Oracle sql Developer and C#
  • Software Development and Testing
  • Project Management
  • Reporting and business analysis
  • Knowledge of cloud platforms, including Oracle and Opera Cloud
  • Strong problem-solving skills and analytical mindset
  • Good communication skills
  • Customer service excellence
  • Call handling expertise
  • Excellent customer service
  • Microsoft Office
  • Analytical and Critical Thinking
  • Data analysis and Risk Management
  • ERP and SDLC
  • Agile and scrum methodologies

Languages

English
Advanced
C1
Sotho
Upper Intermediate
B2
Tshivenda
Proficient
C2

References

  • Mapule Mbonani, Support & Escalations Supervisor, +27 61 613 9641
  • Kamogelo Mohlala, Team Lead, +27 72 010 9711

Timeline

Software Tester

Ecogra
09.2025 - Current

Customer Support Agent

ADAPT IT
11.2024 - 08.2025

Software Developer Intern

ADAPT IT
04.2024 - 11.2024

Business Analyst

NETCAMPUS GROUP (Learnership)
11.2023 - 05.2024

Bachelor of Information Technology - Business Systems

Rosebank College

Matric - Bachelor’s Admission Pass (Tshivenda HL, Distinction)

Patrick Ramaano Secondary School
THAKHANI RATSIBI