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Thakgatso Ntsoane
Industrial Engineer - Business Analyst, Business Process Engineer
Stellenbosch
Summary
Thakgatso is an ambitious Business Process Engineer offering almost 3 years of industry experience in meeting needs, improving processes and implementing business and systems requirements in various environments. I am a diligent worker with strong communication and great collaborative skills. I am accomplished in leveraging past lessons to inform future decision-making and taking advantage of industry knowledge (Design thinking, Lean six sigma, agile and scrum methodologies) to ensure optimal business functionality and continuous improvement.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst
Convergenc3 - Old Mutual Insure Contractor
Stellenbosch
01.2023 - Current
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Used standard methodologies and tools to document processes and procedures.
- Performed customer journey maps to enhance customer experience.
Business Process Engineer
Convergenc3 - Old Mutual Insure Contractor
Stellenbosch
01.2022 - 02.2023
- Provided education and coaching on process methodologies, enterprise process leadership and impact of recommended changes.
- Used standard methodologies and tools to document processes and procedures.
- Drove project timelines to completion with cross-functional teams
- Worked with customers to establish and maintain excellent working relationships, resolve issues and promote team services and capabilities.
- Led non-conformance investigations, root cause analysis and corrective and preventive actions.
Education
Bachelor of Engineering - BEng Industrial Engineerig
Stellenbosch University
02.2018 - 06.2023
Skills
Strategic planning
Workflow Analysis
Customer targeting
Decision-Making
Excellent Communication
Problem-Solving
Teamwork and Collaboration
MS Office
Additional Information
- Change Management course completion (ADKAR model)
- BPMN process mapping
- Scrum Master course completion
- Lean Six Sigma course completion (White and Yellow Belt)
Interests
Public speaking
Swimming & Hiking
Travel
Reading
Timeline
Business Analyst
Convergenc3 - Old Mutual Insure Contractor
01.2023 - Current
Business Process Engineer
Convergenc3 - Old Mutual Insure Contractor
01.2022 - 02.2023
Bachelor of Engineering - BEng Industrial Engineerig
Stellenbosch University
02.2018 - 06.2023