THAKANE BERENG

Responsible for designing, implementing, and optimizing automated workflows using Nintex solutions to help clients improve productivity and streamline operations

• Design, develop and test automated workflows using Nintex Process Platform.
• Integrate Nintex solutions with enterprise systems SharePoint, Salesforce, Microsoft 365, Power Automate, Power BI
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Created comprehensive documentation detailing technical specifications and system configurations for clients.
• Leveraged extensive best practices & technical expertise to advise clients on strategic IT decisions, positioning them for future growth and success.
• Notable customer engagements (USA based): ( CVS Pharmacy, BHP, PNC Bank, Fordham University, George Washington University, River City Bank, San Diego County Sheriffs Department, FortisBC Energy)

Responsible for developing and implementing workflows using K2 products, as well as providing technical support and troubleshooting for clients utilizing K2 solutions.

• Developing & quality testing K2 business applications using K2 Workflow
• Maintained and deployed standardized software packages for deployment on company systems.
• Support for technical issues from customers.
• Innovate and shared technical improvements within support department & on the K2 community platform.
• Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.

Responsible for presenting the Nedbank Money App and new banking platform products and services to both customers and employees. Facilitated the adoption of Nedbank’s digital platforms by implementing processes that encouraged online usage, thereby reducing in-branch visits

• Overseeing all Nedbank Digital Banking platforms within Branches(Bloemfontein Central, Sandton, Cresta, Randpark Ridge, Randburg & Northriding)
• Training staff members through mobile app and online banking features, troubleshooting issues where necessary.
• Escalate technical issues or complex queries to the relevant team or department.
• Track and report customer feedback to support product and service improvements.
• Deliver excellent service that meets internal KPIs such as response time, customer satisfaction, and issue resolution.