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Thabo Peter Hlongwane
Key Accounts Manager
Pretoria
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Key Account Manager
Eazi Access Rental
07.2011 - Current
- Execute annual accounts sales plan.
- Follow through on all sales leads.
- Retain top of mind status with customers.
- Identify competitor activity and update competitor information on target build and competitor workbook administrator.
- Forecast account stock requirements in accordance with target build procedure.
- Ensure customer annual (or otherwise) rate increases are secured and processed
- Assist debtor’s department with overdue account requests when calling on customers.
- Deliver turnover in line with or more than key accounts budget.
- Convert prospects into active accounts.
- Maximize potential business revenue nationally within key account’s portfolio through strong business relationships and problem solving.
- Understanding of customer’s needs through strong customer relationships and communicating relevant information to region.
- Provide customers with business reports.
- Customer requirements resolution with minimum cost to customer – best machine at best rental rate
- Achieve identified call cycles to ensure professional and expected attention for specified accounts. Managed 23 customer calls per week.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Positioned global capabilities to expand market share.
- Supported sales and reporting for large and medium-sized accounts.
Technical Sales Representative
Form-Scaff A Div Of Waco Africa
01.2009 - 06.2011
- Providing customers with advice and solutions to their formwork requirements
- Interpreting engineer’s drawings to provide formwork solution.
- Ensuring elevated level of customer services is maintained.
- Ensuring accuracy of quotations and orders
- Dealing with customers queries promptly.
- Performing telephonic follow – ups with potential customers
- Help with collection of outstanding monies.
- Placing orders onto computer and updating customers files.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Attended product-related technical shows and other activities to represent company products and services.
- Conducted market research to identify customer needs and preferences.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Branch Manager
Form-Scaff A Div Of Waco Africa
01.2007 - 12.2008
- Responsible for overall output of branch assets and resources allocated.
- Managed staff compliment of 15 people
- Ensuring staff performance standard
- Ensuring efficient and effective workforce.
- Establishing and maintain of customer relationships Including marketing.
- Financial management of area under my control.
- Performance management.
- Ensuring compliance to health, safety and environment.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Technical Sales Representative
Form-Scaff A Div Of Waco Africa
01.2006 - 12.2007
- Calling on current and potential customers
- Developing trusting relationship with customers
- Providing customers with advice and solutions to their formwork needs
- Promoting Form-Scaff and its products on ongoing base
- Secure orders and ensuring smooth management of projects.
- Following up on prospective projects and tenders
- Resolving queries and assist collection of monies.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Attended product-related technical shows and other activities to represent company products and services.
- Conducted market research to identify customer needs and preferences.
- Resolved average of 12 customer issues per month through active communication and dedicated research skills.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Drove team revenue totals by bringing in top sales numbers.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Recommended Formwork and explained features and costs to help customers make educated buying decisions.
- Researched potential clients and markets to prepare for appointments.
Internal Technical Sales Representative
Form-Scaff A Div Of Waco Africa
10.2002 - 12.2005
- Providing Customers with advice and solutions to their formwork requirements
- Interpreting engineer’s drawings to provide formwork solutions.
- Ensuring elevated level of customer service is maintained.
- Ensuring accuracy of quotations and order.
- Dealing with customers queries promptly.
- Performing Telephonic follow up’s – with potential customers
- Help with collection of outstanding monies.
- Placing orders onto computer and updating customers files.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Resolved average of 20 customer issues per month through active communication and dedicated research skills.
- Recommended Formwork and explained features and costs to help customers make educated buying decisions.
- Conducted market research to identify customer needs and preferences.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Attended product-related technical shows and other activities to represent company products and services.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maintained customer promotional logs for product advertising campaigns.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Demonstrated products and specific features at customer locations and special events.
- Used consultative sales approach to understand and meet customer needs.
- Educated new sales staff on store policies and customer support operations.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Scheduled, updated and maintained product preparations and customer promotions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Proactively managed client correspondence and recorded tracking and communications.
- Serviced existing accounts on regular basis to maximize revenue.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Networked at events and by phone to expand business profits and revenues.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Researched potential clients and markets to prepare for appointments.
Volunteer Full Time Missionary
The Church Of Jesus Christ Of Latter Day Saints
01.2000 - 01.2002
- Trained 6 new missionaries on effectively sharing word of God in Kwazulu-Natal community.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Volunteered in overseas locations and in various roles.
- Implemented strategies for successful mission outreach to grow membership.
- Coordinated and led weekly bible studies for missionary teams in diverse locations.
- Prepared and delivered mission-related presentations to church and community groups.
- Assisted in development of curriculum for mission trips in assigned regions.
- Led mission teams in prayer and spiritual formation.
Education
Bachelor of Arts - Economics, Philosophy, Politics
University of South Africa
Pretoria, Gauteng Current - Current
Higher Certificate-Generic Management Level 5 - Business Administration And Management
Siyanqoba Seminars
Pretoria, Gauteng 01.2018 - 12.2018
Higher Certificate- Generic Management Level 4 - Business Management And Administration
Siyanqoba Seminars
Pretoria, Gauteng 01.2018 - 12.2018
National Diploma - Electrical Engineering - Not Complete
Technikon Northern Gauteng
Pretoria, Gauteng 01.1996 - 12.1998
National Technical Certificate N3 - Electrical Engineering
Pretoria West Technical College
Pretoria, Gauteng 01.1995 - 12.1995
Matric - undefined
Lehlabile High School
Pretoria, Gauteng 01.1994 - 12.1994
Skills
Needs Analysis
Personal Information
Name:Thabo Peter Hlongwane
Tel: 0828010073
Email: peter.hlongwane@gail.com
Address: Unit 49, Savannah Country Estates, Pretoria
ID Number: 7605225252088
References
- Tracey Lee Cook, Sales Manager ( Eazi Access Rental), Germiston, Gauteng, 086 100 3294, 084 660 1190
- Alichea Spamers, Project Development Manager ( Eazi Access Rental), Germiston, 086100 3294, 079 510 6977
- Joe Prepok, Regional Sales Manager (Eazi Access Rental), Midrand, Gauteng, 063 697 0269
- Oupa Makhubele, Branch Manager (Form-Scaff), Kya-sands, Gauteng, (011) 708 2227, 082 741 1111
- Joshua Hlaole, Bishop, The Church of Jesus Christ, Pretoria, Gauteng, (012) 801 9109, 083 291 5904
Accomplishments
Preferred supplier of elevated mobile working platforms for the following projects.
Menlyn-Mall Extension - R2,5 Billion
Tshwane Automotive Park - R5 Billion
Nestle Babelegi Factory - R390 Million
Certification
High Perfomance Sales
Interests
Crossfit
Timeline
Bachelor of Arts - Economics, Philosophy, Politics
University of South Africa
Current - Current
Higher Certificate- Generic Management Level 4 - Business Management And Administration
Siyanqoba Seminars
01.2018 - 12.2018
Higher Certificate-Generic Management Level 5 - Business Administration And Management
Siyanqoba Seminars
01.2018 - 12.2018
Key Account Manager
Eazi Access Rental
07.2011 - Current
Technical Sales Representative
Form-Scaff A Div Of Waco Africa
01.2009 - 06.2011
Branch Manager
Form-Scaff A Div Of Waco Africa
01.2007 - 12.2008
Technical Sales Representative
Form-Scaff A Div Of Waco Africa
01.2006 - 12.2007
Internal Technical Sales Representative
Form-Scaff A Div Of Waco Africa
10.2002 - 12.2005
Volunteer Full Time Missionary
The Church Of Jesus Christ Of Latter Day Saints
01.2000 - 01.2002
National Diploma - Electrical Engineering - Not Complete
Technikon Northern Gauteng
01.1996 - 12.1998
National Technical Certificate N3 - Electrical Engineering
Pretoria West Technical College
01.1995 - 12.1995
Matric - undefined
Lehlabile High School
01.1994 - 12.1994
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