Hi, I’m
Thabo Ontlametse Mokwena
Cape Town,WC
Summary
Proven Office Administrator with a track record of enhancing efficiency at by streamlining front desk operations and implementing effective document management systems. Skilled in data entry and office management, I excel in maintaining professionalism and superior time management abilities, significantly improving customer satisfaction and operational workflow.
Overview
8
years of professional experience
Work History
Willow Acres Estate
Receptionist / Office Admin Assistant
06.2022 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with planning office events and meetings for smooth execution.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Unisa Law Department
Administrator
02.2019 - 11.2021
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Unisa English Department
Assistant Administrator
02.2017 - 12.2018
Job overview
- Managed purchasing, stocking and organizing inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Documented all communication between relevant stakeholders such as vendors, departments, and customers.
- Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
Education
Varsity College Johannesburg, South Africa
Certificate from Business Principles And Practices
04.2001
Hoerskool Staatspresident C.R. Swart Pretoria, South Africa
High School Diploma
04.2001
UnisaJohannesburg, South Africa
Bachelor of Arts from Industrial And Organisational Psychology
04.2001
Skills
Data Entry
Telephone skills
File Management
Office Management
Verbal and written communication
Project Coordination
Business operations understanding
Supply Management
Computer Proficiency
Problem-solving abilities
Time management abilities
Professionalism
Timeline
Receptionist / Office Admin Assistant
Willow Acres Estate
06.2022 - Current
Administrator
Unisa Law Department
02.2019 - 11.2021
Assistant Administrator
Unisa English Department
02.2017 - 12.2018
Varsity College
Certificate from Business Principles And Practices
04.2001
Hoerskool Staatspresident C.R. Swart
High School Diploma
04.2001
Unisa
Bachelor of Arts from Industrial And Organisational Psychology
04.2001