Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Thabo Ontlametse Mokwena

Cape Town,WC

Summary

Proven Office Administrator with a track record of enhancing efficiency at by streamlining front desk operations and implementing effective document management systems. Skilled in data entry and office management, I excel in maintaining professionalism and superior time management abilities, significantly improving customer satisfaction and operational workflow.

Overview

8
years of professional experience

Work History

Willow Acres Estate

Receptionist / Office Admin Assistant
06.2022 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.

Unisa Law Department

Administrator
02.2019 - 11.2021

Job overview

  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.

Unisa English Department

Assistant Administrator
02.2017 - 12.2018

Job overview

  • Managed purchasing, stocking and organizing inventory.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Performed routine clerical tasks by scanning, filing, and copying documents.
  • Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
  • Documented all communication between relevant stakeholders such as vendors, departments, and customers.
  • Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.

Education

Varsity College
Johannesburg, South Africa

Certificate from Business Principles And Practices
04.2001

Hoerskool Staatspresident C.R. Swart
Pretoria, South Africa

High School Diploma
04.2001

Unisa
Johannesburg, South Africa

Bachelor of Arts from Industrial And Organisational Psychology
04.2001

Skills

Data Entry

Timeline

Receptionist / Office Admin Assistant

Willow Acres Estate
06.2022 - Current

Administrator

Unisa Law Department
02.2019 - 11.2021

Assistant Administrator

Unisa English Department
02.2017 - 12.2018

Varsity College

Certificate from Business Principles And Practices
04.2001

Hoerskool Staatspresident C.R. Swart

High School Diploma
04.2001

Unisa

Bachelor of Arts from Industrial And Organisational Psychology
04.2001
Thabo Ontlametse Mokwena