Thabolwethu Ndlovu

System and Server Management: Install, configure, monitor, and maintain operating systems, servers, and applications to ensure optimal performance and uptime. Managed a corporate network of over 100 users across multiple branches, ensuring up to 99.9% uptime.

Network Management and Security: Manage and maintain the IT infrastructure across two branches, ensuring stable connectivity for over 60 employees, 40 interconnected classrooms, and offices, and student access while protecting sensitive data. Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.

System Administration: Oversee IT systems, including backups, recovery, and portal administration (SASAMS, GAHS Portal, and ODOO), ensuring smooth operations with minimal downtime. Administered user accounts, permissions, and access controls, enhancing security and compliance.

User Support and Troubleshooting: Provide helpdesk support to staff and 100+ online students, resolving hardware, software, and connectivity issues promptly to maintain productivity. Configured and managed email servers and protocols, ensuring reliable and secure communications.

System Optimization and Documentation: Monitor system performance, coordinate upgrades, and maintain comprehensive documentation of IT policies, network configurations, and troubleshooting processes.

Training and Guidance: Train users on IT tools, policies, and best practices, while developing guides and FAQs for common issues. Ensure reliable IT resources in classrooms, supporting teaching and learning activities for students.

Administered user accounts, permissions, and access controls, enhancing security and compliance.

Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

Marketing and Sales: Utilize social media platforms (Instagram, Facebook, etc.). And other marketing tools to promote services and drive engagement. Develop content for online platforms, increase brand awareness, and generate new business opportunities through targeted advertising and client outreach.

Project Management: Oversee the entire production process from pre-event planning to post-production editing. Ensure timely delivery of high-quality video and photo content while managing client expectations, and meeting deadlines. Ensured compliance with legal and copyright requirements, securing necessary permissions and licenses for footage use. Managed sound recording on set, utilizing both boom and lapel microphones to ensure high-quality audio.

Videography and Editing: Capture and edit video content using Adobe Premiere Pro for various events, ensuring each video is tailored to the client’s vision and requirements. Collaborate with clients to understand their messaging, branding, and goals. Incorporated motion graphics and visual effects using After Effects to elevate storytelling and viewer engagement.

Lighting and Equipment Management: Operate and maintain high-quality videography and lighting equipment, including cameras, DMX-controlled lights, LED panels, sound systems, and stage lasers, to deliver professional-grade production.

Client Interaction: Engage with clients before, during, and after events, offering expert guidance on videography and photography services. Build strong client relationships, pitch services, and deliver tailored solutions that align with their unique needs.

Managed the IT infrastructure across three branches located in different hospitals, ensuring seamless network operations and connectivity.

Oversaw the cloud-based networks used by over 20 occupational therapists, ensuring real-time data synchronization, and reducing downtime by 98%.

Provided technical support to a team of six administrators and receptionists, resolving hardware, software, and network-related issues, while offering training on IT tools and best practices.

Monitored network performance and implemented proactive measures to minimize disruptions, ensuring the continuous availability of critical systems.

Maintained secure access to sensitive patient data by enforcing strict IT security protocols, and ensuring compliance with healthcare data protection standards.

Coordinated with vendors and service providers for system upgrades, troubleshooting, and maintenance to optimize the organization's IT environment.

Created plans to propose solutions to problems related to efficiency, costs or profits.

Designed forms and templates to streamline workflow processes within organization.

Implemented new software and technology solutions to enhance office productivity.